LocalFlavor

Restaurants are not accepting the vouchers. Local Flavor is expiring them and keeping the money. No refunds being given out. They got the money but we got nothing in return. Is there a class action suit that I could join? This scam company needs to stop cheating people!

I have used this company several times for area restaurants... you ave to read the small print regarding exclusions but I have never had a merchant blink an eye when presented with the coupon. At Christmas time, I purchased my husband a great deal on a golf outing. When it was nearing the expiration date, he decided to use it and found out that the place had gone out of business. I emailed the company and waited 2 days (no response) and made several attempts to call the company... same results as other (recorded messages, office closed message) but then I called the number listed on the certificate for MERCHANTS and they transferred my call directly to customer service where I spoke with a very helpful and polite gentleman, Juan, who took care of my request and after about a week, the full refund was back on my card.

I use the $10 for $20 at a local pizza place once a week for like 2 years with no problems. I just used it at a local Japanese restaurant today and had no problem. Not sure how all these people are getting ripped off.

My husband and I love Local Flavor... we've had absolutely no trouble at all redeeming certificates - if a restaurant goes out of business (this has happened twice to us within the past few years), I emailed and had my refund within a week. Can't believe all the negative reviews, but as another writer mentioned, it appears to be worse for merchants. One thing I saw questioned was about someone who lost their certificate and was trying to get ahold of the company - you don't have to! If you lose your certificate, you just go online to your account and reprint it... I've done that many times!

Before you buy Local Flavors coupon for Johnny's Pizza, call local restaurant to make sure what it covers. Tonight I used $15 coupon for $30 worth of food. Coupon says not good for alcohol, only food. Total bill was $30.07, so we owed them 7 cents. Waitress came back, said coupon did not cover appetizers, so they charged us $6.43 for 2 orders. They basically gave us $23.57 credit for our $30 coupon. Not good public relations to not honor what they advertisement. Buyer beware what you're paying for before you commit to buying the half off coupons. Food was excellent, BUT not happy with way coupon was handled by management. Just know what you're buying before you pay for it!

I have purchased many certificates over the years and have not had any issues. One time the restaurant was out of business and local flavor refunded my money back.

I frequently, while traveling purchase Local Flavor certificates. I bought 3 right before the Covid Shutdown. They will expire at the end of this year. Today I reached out to customer service and explained that due to Covid and safety for my families health, I could not use the certificates before expiration. Customer service offered to give me credit for the certificates, HOWEVER after checking my account I found that they didn't credit one of them, saying that they could only "provide one courtesy per account". I reached out to them informing them that a credit is not causing them to lose money however they are causing me to lose money and that this pandemic is nation wide and was unforseen for each of us. I let them know that I am not willing to jeopardize my families health to use these certificates on a small boat that surely will not be using proper safety precautions. The response I got from them was "The Federal Gift Card Act of 2009 is a Federal law in place stating that any gift certificate, voucher, coupon, etc. even once expired will be good for the original price paid with that Merchant for up to five (5) years after the date of purchase." If you look at the current reviews you will see that most ppl are unhappy because of issues with EXPIRATION DATES. They also responded that I could give the certificate as a gift... Are you kidding me? I don't know of anyone who would want to be on that small boat while Covid cases are on the rise! This company should be more sympathetic during this Covid crises. I did not ask for a refund, I asked only for a credit that could be used when Covid exposures are not at such a high level. Poor customer service and I will no longer buy certificates that can't be used on the day of purchase!

I purchased many certificates since last year and when a restaurant closed I had to notify them and haven't heard anything back from their customer service dept. You cannot get a live person on the phone, only a recorded message that keeps saying to call back at another time. You can contact them on the website and they send an automatic reply that says they will follow up and contact you within a week. I have been waiting several weeks now with no response. I just want to warn other potential buyers out there to not buy any certificates from this company.

This site advertises a lot thru the Clipper-titled "Coupon Magazines" it mails to all households in the area. It has become a fraud. I have had three instances in recent weeks where a business went broke or shut down while a certificate I purchased was still valid. They have a way to report this and request a refund, but they simply refuse to reply to your request. The site says it will take just a few days, but they intentionally ignore you. I should have learned the first time, which is still an open issue months after I requested a refund, but I didn't learn. Don't you be fooled as I was. Next step: try to get action from the Illinois Attorney General's fraud group. I don't expect that will bother them much, though.

For a long time the LocalFlavor offers and customer support worked great but over time unfortunately it's gone bad. First problem: LocalFlavor sells certificates for closed restaurants that have shut down. Apparently LocalFlavor has no way to know when an advertising restaurant shuts down or changes ownership. We've run into this at least three times. However at least LocalFlavor staff were always there to answer calls or email and provide a refund. Not anymore. No customer service or support calls are being answered by a representative anymore. No messages are being taken. What's worse is LocalFlavor has also not been answering email either. Sending them an email is also a dead end. BEWARE: LocalFlavor customer support appears to be gone. Getting creative I also called and left a message in another department but no one has responded.

In my many years of dealing with companies I have never received such horrible customer service. I tried phone support. Nobody called me back. I tried email support which was even a bigger joke. They would send email after email with only partial answers, almost trying to annoy the reader. It was almost like the responses were automated. I tried messaging them on Facebook however, of course, nobody would answer. I STILL have not received an answer regarding my expired certificates. Very sad.

I recently advertised with Local Flavor, and My company is know for its honesty and affordable prices. And we definitely will honor coupons. But the problem is, This company claims they send out 350,000 mags a month with my ad in it. You would think i would get a few calls, Especially having one of the best deals for the service i provide. But I spent $2000 and got a big fat $0 of sales. Dont waste money or time with this company.

Terrible company. Went to merchant who said they no longer honor Local Flavor certificates. Had to pay expensive full price since we made plans & the distance to get there. Customer service takes a week just to respond. Then they want to give me a Local Flavor credit. I refused credit. They said since the credit card I initially used is no longer active they I can only get this credit. The representatives are rude & ignorant. They also respond without even reading the entire message. They'll be out of business soon hopefully.