Terrible company. Went to merchant who said they no longer honor Local Flavor certificates. Had to pay expensive full price since we made plans & the distance to get there. Customer service takes a week just to respond. Then they want to give me a Local Flavor credit. I refused credit. They said since the credit card I initially used is no longer active they I can only get this credit. The representatives are rude & ignorant. They also respond without even reading the entire message. They'll be out of business soon hopefully.