I purchased many certificates since last year and when a restaurant closed I had to notify them and haven't heard anything back from their customer service dept. You cannot get a live person on the phone, only a recorded message that keeps saying to call back at another time. You can contact them on the website and they send an automatic reply that says they will follow up and contact you within a week. I have been waiting several weeks now with no response. I just want to warn other potential buyers out there to not buy any certificates from this company.