LivingSocialReviews 1,490

I am writing this as merchant who has done business twice with LivingSocial.

LivingSocial is a poorly run and disorganized company without a speck of honor.

While our coupon deal was running, an unethical competitor called them to complain about something that we got in our contract that he did not get in his. Of course, our deal has nothing to do with him, but he convinced LivingSocial to pull our ad, even though they were the ones who contacted us and offered us the deal in the first place. A contract was signed, yet LivingSocial breached it. But, that isn't all.

During the process of putting the ad together with their production department, apparently run by Nazis, LivingSocial exhibited tremendous incompentence and arrogance. Their copyrighting was amateurish, like some 13-year-old was doing their writing. They erred constantly while condescendingly ignoring our input. We had to fight tooth-and-nail to have our company and services properly represented in the ad. They treated us like feces and, hence, LivingSocial is the worst business we have ever experienced.

Placed an order with Keycharger.com almost 2 months ago and no one will reply to me or do anything about me not getting my order. Living Social is rude, full of moronic agents who will not help you AT ALL. I have had to file a complaint with the BBB and a dispute with PayPal. This is a ONE MAN OPERATION that sold literally thousands of these things and cannot fulfill them. Living Social is not screening the people they sell for and taking no responsibility for anything they sell. BEWARE.

They charged my credit card even though I didn't purchase the deal. My husband and I were looking into a beer festival. I clicked on the deal to purchase and above it had two spaces to enter the names of the people who would attend the festival. Below those boxes was my credit card info already filled in because I had saved my credit card on the site. My husband wasn't sure he was available the date of the festival, so I didn't have any names to enter in the top section so I closed the window without clicking the purchase button. A week later I noticed the charge for the purchase on my credit card! I had never received a receipt in my email or anything! I contacted Living Social and they refuse to refund my purchase and I know its LAW that the paid value never expires, but they still REFUSE to give me a credit either. We can't use the tickets because we do in fact already have plans so I am still fighting with them on the fact that the PAID VALUE doesn't expire for at least 5 years (according to their website) and I expect that to be available to purchase other deals since they refuse to give me a refund. NEVER PURCHASE FROM THEM AND DO NOT SAVE YOUR CREDIT CARD INFO IN THEIR SITE!

Living Social is horrible to their merchants. I am a salon owner who also used them to market my new salon. I ran once with no problem until the end after it expired. They refunded 4 customers after the deal expired for what? Well one customer had her voucher stolen so yes she deserved a refund, one customer was 30 minutes late when I offered to reschedule her eventhough her voucher had expired she refused with an attitude, and one lady "forgot" she hasn't used her voucher. I have no control over the decisions living social makes when it comes to refund but why are you taking away from the money you owe me! Do customers know we only get 50% of a 50% off service. You do the math. $40 pedicure 50% off equals $20 50% split equals $10 minus product cost and paying your employee. The owner comes out making $0! Who's gonna pay the bills now! I gave Living Social one more chance and boy do I regret it! I had over 250 call the last week to make an appointment and they couldn't get it before it expired. Of course they were upset but customers need to take responsibilty for using their voucher in a timely fashion. Living Social did not back us up and make customers use the face value but gave them refunds and had the nerve to threaten with "if you go over the refund amount from your 20% we owe you we will invoice you" I will NEVER I mean NEVER run a deal with them again! Beware all merchants they don't care about your business they just want your money! Don't do it!

Used living social for a year or two, without too much trouble, even got a refund without too much hassle, but recently they sold me a voucher for what turned out to be a fake company! Pretty poor business practice for a business of this type, do they perform any background checks at all?! Ignore my emails for weeks, massive queue on the phones, eventualy received voucher refund 'as a good will gesture', but not my £6 postage fee. I'm afraid my trust is broken, and is unlikely to be regained. I'm off.

As a merchant opening a brand new restaurant, I thought that using LivingSocial may help extend our exposure to the local community. Several people warned me about using them as the general consensus was that most customers who use these "deals" will not become a repeat customer. I truly believe this is the case. In fact, as a new business we have made a very good impact with our reputation online however I have had 2 LivingSocial customers slam us. I find that real customers of ours will give good constructive criticisms while LivingSocial customers are just there to bash. Honestly I prefer these customers never return. Not to mention in our state we have to honor the face value of unused coupons for 5 years! The sales person did not mention that part. Merchants - stay away! This is a losing situation for your business. Use other means of advertsing.

I bought 2 comforter sets, 800 thread count from "King David Linens" via Living Social. One comforter was poorly sewn together and has been coming apart at the seams. Every week or so my son brings it to me to hand stitch another section back together. I called Living Social and they say no returns after 14 days! I asked if the manufacturer would stand behind their product... he said maybe. I've been calling King David's and no one will answer the phone nor return my phone call. I would not recommend buying merchandise from Liv Soc.

Could not get anyone to help me & they kept giving me different numbers to call, & putting the blame on someone else. Been trying for two months now to get my issue resolved with no help from living social whom I placed the order through. Very dissatisfied & would not recommend to anyone. My voucher expires tomorrow on the 13th & of course they are dragging their feet. Looks like they took me for $100.00. I would also like to add that world class cookware has also been NO HELP & is blaming living social & living social is blaming them.

Be very cautious of the little, itty, bitty fine print before you purchase anything from Living Social. I bought a massage for my wife and I not knowing we had visited the business two years earlier (outside of Living Social) now, they won't honor the discount because we are not considered a new customer. Try to talk common sense with Living Social representatives (notice I didn't say "Customer Service") Kathy said she is the "FINAL AUTHORITY" and refused to refund my purchase. I find it very hard to believe that the owner of Living Social is Kathy and I'm sure they would take notice of her "Final Authority" appointment and being responsible for the loss of a frequent customer. Beware! These deals are not deals if you can't use them. I personally will not consider their offers ever again.

If I give this company zero stars I would. They clearly don't vet the companies they work with and they don't work with you to sort it out. The first time I tried to use a voucher, for the bowling alley PLAY in Queens, kept cancelling my reservation. I finally went back to LivingSocial who gave a LivingSocial voucher for the same amount I paid for the bowling deal.

I then used that to buy an online deal for an iPad cover through SuperGadgets. A MONTH after I order a product, it still hadn't arrived. On top of the LS voucher, I also paid for shipping on the company site, which charged my card more than what was given at the time of purchase. I have contacted both the company and LivingSocial at this point to get some sort of tracking or a refund and neither are responding to me.

Horrible customer service. Horrible companies to work with.

I bought a spa voucher... the whole thing was very deceptive because it was advertised as a couple's day at the spa... but none of the services were actually done as a couple. For all I know that was the spa's advertisement, though, and shouldn't blame LS from that. However, we had a multitude of other problems with the spa, so I tried to submit feedback and request a refund (even if it was just partial). Not only did I not get a refund, I didn't even get a "We're so sorry" or ANY sort of response from them! I have not had this problem with Groupon before, so I guess I'll be sticking with them in the future.

I'm writing as a merchant not a customer. I have run two deals with Living Social and my last experience was beyond disappointing. My first experience was average but did good numbers, and they gave me the split I wanted and paid as per the agreement we had. Over a year and a half later, I have dealt with all the big names (Dealfind, Groupon, Team Buy), and decided to give them a try based on the vibe I got from the local rep who came to talk to me.
We agreed on a deal and price and a split that I found satisfactory. From there on in it went downhill. On the first day after fielding many confused calls regarding the wording of our deal I realized that it needed to be changed. I had been called out of town to rural northern Ontario to a site with no internet. After getting calls form my employees I tried calling the Merchant Service center only to run into a two option phone loop that I could not get out of. Finally after a number of calls I got through on one of the lines only to reach an answering machine telling me to leave a message. After no one called me I called the the Customer Service center and told them what had happened. Of the six times I called I was twice told to give my name and number and a supervisor would call me back (never happened) three times transferred to Merchant Services only to end up in the same endless loop, and another time simply given the number of Merchant Services, even though I had pleaded my case and told them exactly what I was going through trying to talk to someone who could help me. I called at least thirty times over five days, and upon returning home emailed them, my rep, and the lady who finalized my deal, and have yet to receive a response that wasn't automatically generated.
I would urge every merchant out there to stay away from Living Social. Besides not getting a response from anyone there I was unable to change my deal. In the past with other sites we have sold anywhere from 125 to 1200 deals depending on what we were offering. I think our end total with them was 35. Clearly not being able to change the wording hurt the deal.

People that can not read fine print like (reservations only, or x date through x date, or cannot be used with other coupons) and other examples are the complainers... seriously 99% of the complaints are common sense issues and people come to the net to whine. I have used food coupons, vacation coupons, and bought retail items and the deal of the day has always worked out for me... just use your head and play by the rules it is not that hard if you can read you can do it.