LivingSocialReviews 1,490

I wish I had seen these reviews BEFORE I had purchased my Living Social deal. I usually don't post reviews on businesses, but Living Social is the WORST people/business that I ever had to deal with.

So, I bought a glycolic peel in January and decided to book an appointment in March. Lo and behold, I called the merchant and they said that the glycolic peel is not suitable for acne prone skin. Which I have--perfect. So I called Living Social asking them what I should do. The rep says that they will call the merchant to see what's going on (as if they don't believe me) and then will give me a call back. Instead, I get a e-mail telling me that I should use the "paid value" for a different service. OK, no problem. I scheduled for the acne facial.
The day came and I went to get the acne facial. After the facial, I handed the voucher and told the receptionist that I would like to use the paid value. She looks at the paper with question marks popping out of her head and says "we don't take paid value". WHAT?! I don't want to make problems because my facialist was extremely good. So I pay the full $80 and get outta there. Immediately, I call LS and told them, the rep once again called the merchant to see what's going on and promises me a call later that day.
No call. But one week later, I get an e-mail saying that they would like to offer me "out of policy" deal bucks. Whatever those are. Listen, I have no intention of ever using LS again! That place sucks. And plus, i'm out of the US now, so I won't be using LS anyways. So now, I'm in a e-mail battle with some faceless rep named Martin who is "kindly" telling me that they don't offer refunds past 7 days. Bull$#*!. Tell me 10 times and I will keep asking them for a refund to my debit card. How dare you take money out of my debit card and REFUSE to put it back? RIght there, that's how you know this place is completely whack.

Wonderful site to make you believe in luck. Lucky if you get everything smooth else don't expect anything from them. I bought some vouchers and goods never delivered. I contacted vendor and i have given promises and no delivery at all. Living social says vouchers are expired so we can't do anything. Then again I provided proof (i have been charged delivery) then no answer. If you don't receive your stuff then your are on your own. If you can't survive but buying from here Use american express. Dead social.

I bought a living social voucher for a nail salon but they would not honor it because I was running a couple of minutes late due to not being able to find their store---instead of telling me how to get there they acted rude, said I lost my appt time. So. I said I would just try to reschedule or they then told me I lost the use of the voucher because I did not cancel within 24 hours... this is stupid--what if your kid gets sick or you are sick? -- and then I tried to redeem the 17 dollars purchase price 2 months later and the salon would not do that either--I tried to make appt on the phone... I complained to Living Social on their facebook page and they are all. Oh email us info and we will take care of it... BULL. It seems some business' get mad at the customer when they have one of these vouchers... I don't know the reason behind it. Living Social said this salon has the right to forfeit the voucher and now I am out of money... Living Social has hundreds of bad comments... they refuse to refund my money or make this right... I would stay far away from them. And they deserve minus a star. Not even one..

This site is great if you want a deal but do not expect any customer service. In additon, if you buy something from them and the merchant does not live up to the agreement you are screwed. Living social will do nothing to make it right. I bought a certificate for dog training and when I tried to schedule it will the merchant I was unable to. I called LivingSocial to try and get it resolved. They were great on the phone and promised me they would resolve the situation. After that nothing but emails stating too bad nothing we can do. I even asked for a credit to their website to use for a different deal and was told No.

Do not use them. Groupon is a better company and website!

I wouldn't give a single star for this garbage. My fiancé purchased 3 driving laps with Racing Box at Pocono speedway. We drove an hour and a half to the track the morning of the event and find that it was cancelled. I called living social to request a refund and was denied a refund. I was told I would only get credit towards something else after I told Living Social that I no longer wanted to do business with them and just wanted to get her money refunded. I'd also stay away from any Racing Box offer, as I tried to contact them as well and I get no reply by phone at all.

Horrible customer service! The site glitches right at the time that we were checking to make sure our coupon code worked and when it refreshed it not only had sent our purchase through but it DOUBLED our order! We didn't get the coupon attached and now were overdrawn in our bank account for 2 of the items we didn't confirm. We email them immediately and 5 days later we get a response saying they will not refund us nor will they accept a return. LS you just lost 2 more customers and we will be filing a claim with the BBB and our bank. I suggest we start contacting the news stations as well so the word gets out how fraudulent these people are! M

Living Social issues vouchers with several expiry dates, so you have to really read hundreds of terms and conditions in a tiny print to know that the voucher is only valid at only a couple of hours a week on certain dates and actually expires 2 months earlier than advertised. The reminder that the voucher is about to expire comes on 2 months later than the actual expiry date! Customer service is non existent. They send templated messages - 2 lines meaning - I don't care about your problem, you are not having your money back, don't want to hear from you again. Disgusting upsetting experience. They just rip off businesses and dont care about customers. All they care about is money.

They are a bunch of crooks and will do anything to try and get out of giving a refund! I booked a beauty treatment and the supplier had booked it in for an hour later than I had booked it for. It was the last day of the offer and we agreed between ourselves that I would be treated and the supplier would ask Living Social to refund me. They did this and when I spoke to Living Social about it they denied the supplier had contacted them and asked me to prove it! I contacted the supplier and she spoke to them again and asked them to give me a full refund. The outcome was (after various very heated phone calls and several emails) that Living Social refused point blank to refund me as the offer had expired! Their customer service is absolute rubbish and I would recommend that people go to other discount sites such as KGB, Groupon and Wowcher - all of whom have excellent customer service and would all have given a refund where a merchant cannot honour an offer.

The company is somewhat legit. However, the vendors that they sell vouchers for are not, necessarily. If you purchase a voucher from a scam company - they will not refund. I have been going back and forth for days with Living Social about a voucher they sold for Fresh Air Duct Cleaning. Sadly this company is nothing more than a call center full of excuses on what you did wrong to cancel your appointment and void your voucher. They have no techs and no intention of showing up to clean your ducts. Living Social received their take from the sale and has even sold this voucher again! The extent of their research is to call the company and repeat the same canned excuse for cancellation. Very poor customer service, but even worse, the voucher for sale cannot be trusted.