LivingSocialReviews 1,490

Living Social has no customer care service and if you don't comply 100% with their inflexible rules they have no problem telling you off. I received an £80 gift voucher for afternoon tea at a prestigious London Hotel. I misplaced the gift voucher and once I found it, it had expired. I explained this to Sarah at Livingsocial who could not have been more uncaring and unhelpful. She was quick to point out in her dictatorial way that 'it is no one else's responsibility but your own!' Sarah was apparently very comfortable with the knowledge that they happily took £80 from my friend without delivering any service for the money. They could very easily extend the voucher for one day in order to ensure that I can spend the voucher but simply refused to this and very interestingly pointed out that they have no facility to do this. In other words, they make their profit from an unrelenting policy of not helping their clients whose gift vouchers expire regardless if it is one day or one year. Furthermore, Sarah told me in her abrasive way, that I was not her client and therefore not entitled to any further explanation. This is certainly an interesting way of looking at clients. To me Livingsocial has three clients:
1. The person who pays them for their gift voucher - they have every expectation that this will be delivered
2. The person who receives the gift voucher and the service their friend has paid for - In this instance, this is me but Sarah didn't seem to understand this
3. The hotel who will be providing the end service and in this case The London Marriott Hotel in Park Lane.
What is clear from my conversation with Sarah, is that not one of these 3 clients are important to Livingsocial.
Good luck Livingsocial in establishing a client friendly and ethical company. With a policy that clearly doesn't treat customers fairly and customer service staff like Sarah, you certainty need all the help you can get!

I bought a voucher for a haircut and highlights with expiry date of 6. 05. 15. I phoned hairdressers on 1.05 and booked for 6.05 with the voucher. When I arrived, the voucher was not accepted electronically. Somebody else with the same problems phoned and received refund from LS. When I phoned they refused refund. Customer services were as rule and unprofessional as they could possibly be. They refused to give me another phone number, e-mail address or post address, so there was no way for me to write a complaint or challenge their decision. When I said that I wanted to talk to the manager they put me on hold and never came back (paid phone calls). I bought many vouchers from LS over last about 5 years and never expected that I would be treated in such rude and disrespectful manner!

I reviewed the email regarding trip to China and no where was it stated that the cost is in US Dollars. I purchased the deal costing $2980. 00 USD. My visa was charged $3529, realizing that the deal is in US dollars, I cancelled the deal and my visa was refunded $3258. 00 I spoke to Living Social and they said they are a US company so all prices are in US dollars unless otherwise stated. This information is nowhere on there website or in the detailed fine print but still I am out $271.00 and Living Social is suggesting that I should go to my bank and have them refund me the difference. If you are a NON US consumer please be very careful when purchasing through living Social as you can get hosed out of your funds

You need to read all fine print before you say you will participate in the offer, as there is often some type of catch that is not to your liking. In November I ordered a shower speaker for my daughter for $16 for Christmas. I did this on my iphone while I was on the go. Then I forgot about and when I realized I never got it I thought I must not have completed the order properly on my iphone (like never hitting submit, or send when you are moving about). Come to find out I did pay for it but it was a voucher deal apparently. You get a voucher and you have a certain amount of time to redeem your item (60 days here) and if you don't that seems to be that... in Help when I click on get a refund, it brings me to vouchers, which just tells me I'm expired. So personal. They can email me their marketing materials constantly but no reminders or vouchers via email. Yes, I made an error in reading the details instead doing it on the fly. But bottom line, I paid for something, I should have the something.