• LiveGlam

2018 CUSTOMER CHOICE AWARD

LiveGlam

Overview

LiveGlam has a rating of 4.4 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveGlam most frequently mention customer service, morphe brushes, and monthly subscription. LiveGlam ranks 4th among Cosmetics sites.

  • Service
    82
  • Value
    84
  • Shipping
    82
  • Returns
    60
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
8
Neutral
0
Negative
0
223
See all photos

What reviewers want you to know

Positive highlights

  • The customer service is excellent, more companies can learn from them.
  • This is an amazing subscription plan for anyone looking to build their brush collection.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate LiveGlam?
Top Positive Review

“Super good”

Monika D.
10/25/23

LiveGlam has truly transformed my beauty routine. Their subscription service is a game-changer! The monthly deliveries are filled with high-quality, trendy makeup products, and the variety ensures there's something for everyone. The best part? You get to customize your order. It's affordable, convenient, and the products are top-notch. LiveGlam has made me look forward to each month's surprise. I highly recommend it to all beauty enthusiasts. Give it a try – you won't be disappointed!

Top Critical Review

“Bad customer service”

Alexis H.
5/3/20

Customer service never has a resolution. I've emailed, and reached out via social media. Their respond is just copied and pasted

Reviews (2,531)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (596) brush collection (52) quality products (47) quality brushes (42)
Thumbnail of user amelias236
2 reviews
3 helpful votes
March 6th, 2024

'I'm very keen on these amazing products by Conscious Skincare. They not only smell divine, feel gorgeous but have the ingredients that I dream of! No nasties, just pure, thought out, conscious ingredients

Service
Value
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Thumbnail of user lorib1540
1 review
0 helpful votes
October 31st, 2023

LiveGlam is a game-changer for beauty enthusiasts. Their subscription service offers a fantastic variety of high-quality makeup products, brushes, and accessories. I've been a subscriber for months, and I'm always thrilled with the curated selections and their commitment to keeping things fresh and exciting. The products are not only top-notch but also cruelty-free, which is a big plus. Customer support is responsive, and the cancellation process is hassle-free. LiveGlam has truly elevated my beauty routine, and I highly recommend it to anyone looking for a monthly beauty surprise that never disappoints.

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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for dropping a great review, Lori! We’re stoked knowing that you love them, the same way that we do!

Thumbnail of user heatherk1083
2 reviews
1 helpful vote
September 17th, 2023
Verified purchase

I'm new to this site. Purchased Everyday Moisturizer and it's perfect for me, I'm seriously considering to subscribe for monthly packages. Thank you!

Products used:
Everyday Moisturizer

Service
Value
Shipping
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the loooove, Heather! Please know that we will always do our best to give our dear Glammers the most Glam-azing experience ever! Thanks and take care!

Thumbnail of user rosaliem19
1 review
0 helpful votes
August 20th, 2019

Love live glam. N the colors are so vibrant and beautiful! The biggest selling makeup and making us look Flawless which is what I love thank you

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for this amazing feedback, Rosalie! We really appreciate it!

Thumbnail of user eugenew305
3 reviews
0 helpful votes
August 26th, 2023

LiveGlam provides a customized beauty box subscription service that delivers 5-7 full-size makeup products monthly. Users start by taking a beauty profile quiz which asks about preferences and needs. Boxes are curated based on the quiz results. The website makes it easy to view all available products, with detailed descriptions, reviews and tips. Subscriptions are flexible - skip months or cancel anytime. LiveGlam's boxes provide an affordable way to try out new makeup brands and products. The high-quality makeup in stylish, reusable packaging has great value for the price. Overall, LiveGlam is ideal for anyone looking to experiment with new makeup and beauty trends each month.

Tip for consumers:
LiveGlam provides a customized beauty box subscription service

Service
Value
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow - we are floored with your five-star recommendation, Eugene! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam! XOXO

Thumbnail of user azaleem
1 review
0 helpful votes
February 23rd, 2020

Love everything about liveglam their lippiesbare amazing love how they are matte but dont feel dry and the colors last a good while

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, we really appreciate your feedback, Azalee! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user kristinat157
1 review
0 helpful votes
October 18th, 2023

I have been a Glammer 2ish long years. Love all the great products and I share the lippies with my daughter.

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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

This fills our heart, Kristina! Thank you for the overwhelming love and support! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user monikad155
1 review
0 helpful votes
October 25th, 2023

LiveGlam has truly transformed my beauty routine. Their subscription service is a game-changer! The monthly deliveries are filled with high-quality, trendy makeup products, and the variety ensures there's something for everyone. The best part? You get to customize your order. It's affordable, convenient, and the products are top-notch. LiveGlam has made me look forward to each month's surprise. I highly recommend it to all beauty enthusiasts. Give it a try – you won't be disappointed!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

This fills our heart, Monika! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! Thanks and take care! XOXO

Thumbnail of user vickyh164
1 review
0 helpful votes
July 29th, 2021

Love all my subscriptions you definitely get all the bang for your buck! I enjoy being able to swap out any collections that don't catchy attention and the reward points are quite amazing to treat yourself with a lil something extra

Products used:
Lippies, eyeshadow pallets, and brushes

Service
Value
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow - we are floored with your five-star recommendation, Vicky! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam! XOXO

Thumbnail of user samanthar350
1 review
0 helpful votes
January 2nd, 2021
Verified purchase

I absolutely love LiveGlam! They are top notch quality and have the most amazing communication and interaction with their customers!

Products used:
Lippies monthly

Service
Value
Shipping
Returns
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for your feedback, Samantha! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user amabelc
1 review
0 helpful votes
July 1st, 2020

I placed an order and then realized I could subscribe and get the lippies for a better price and free shipping so I immediately contacted customer service through text message and they didn't care to try and help me fix the issue and said we can't change anything. So this will definitely be the last time I order from them.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Amabel! We're so sorry to hear about your experience! This is not the glamazing LiveGlam experience we strive to give our community. Kindly send us a message on Facebook or Instagram and we're happy to look into this for you. Thanks and have a great day!

Thumbnail of user alexish122
1 review
0 helpful votes
May 3rd, 2020

Customer service never has a resolution. I've emailed, and reached out via social media. Their respond is just copied and pasted

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Alexis! Thanks for taking the time to leave this review. We'd like to know more about your experience. Please feel free to reach out to our Facebook account with any further comments, concerns or suggestions you wish to share! Thanks and take care!

Thumbnail of user paulettep40
1 review
11 helpful votes
July 8th, 2020

Such a great Beauty subscription! I love how you can choose which club to join from lipsticks, eyeshadow palettes or Beauty brushes. I love how you can skip a month, swap out the collection or simply trade a product. They have such beautiful collections and amazing Collaborations with well known Beauty Gurus. They also offer reward points that can be redeemed for Beauty tools or makeup. Very convenient to get it shipped to your home. It literally feels like Christmas or your birthday each month. Highly recommended it for those who want to venture into makeup or grow their Beauty tools.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for taking the time to leave this excellent review, Paulette! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user denissel13
1 review
0 helpful votes
August 9th, 2022
Verified purchase

LiveGlam is an amazing company and subscription program! I am really happy and satisfied with the company. I totally recommend it!

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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the feedback, Denisse! We really do our best in making sure that everyone gets the best out of their subscription as we know you deserve it! ❤️

Thumbnail of user leticiah75
1 review
0 helpful votes
March 5th, 2023

I love the products I get. The price for every month is not bad for what you get. I would atop using all of liveglam products.

Products used:
Cosmetics

Service
Value
Shipping
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for your amazing feedback, Leticia! Everything has been carefully curated to guarantee everyone’s satisfaction! Take care and stay glam!

Thumbnail of user tanishab12
1 review
0 helpful votes
June 12th, 2019

I love the colors and they go on smooth. Would love more than 5 for the price. I think there should be a mixture of gloss and matte.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for your feedback, Tanisha! We'll definitely raise this to our team as this will help us to improve our products and services in the future! We appreciate you taking time to write a review for us!

Thumbnail of user jessicac1293
1 review
0 helpful votes
April 16th, 2021

Live Glam always has someone available to take your Chat / call to meet your needs. They never have you on hold for a long period of time. They resolve any issue you may have immediately! Wonderful customer care support! Absolutely a amazing company!

Tip for consumers:
You will NOT regret the membership.

Products used:
I have a monthly subscription for the Lippies.

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Value
Shipping
Returns
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Jessica! We really appreciate you taking the time to share your experience with us! We count ourselves lucky for Glammers like you! Thanks and stay glam-azing!

Thumbnail of user melissao63
1 review
0 helpful votes
January 23rd, 2019

Love how lippies get on time and as soon as we have a question they are there to answer! Also lippies arent sticky. Or too thick. You dont even feel you are wearing lipstick.

Thumbnail of user marilynf76
1 review
0 helpful votes
June 9th, 2019

I just love everything bout these lippies they are amazing, for the price of 19.99 of them it's incredible an for my brushes love me some LIVEGLAM

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Marilyn! Thanks for leaving a positive review, and for mentioning our products. Everything has been carefully curated to guarantee everyone’s satisfaction!

Thumbnail of user myrnah9
1 review
0 helpful votes
September 3rd, 2019

The quality of the colors are amazing and the smell so good (a plus). They last so long. August was my first time trying them out i was beyond happy with the color they match so perfect with my skin tone and look and feel so great once on and last so long.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We appreciate such a wonderful review, Myrna! It's our pleasure to have given you a great experience through our top-notch product quality and services! Take care and all the best!

Thumbnail of user camilleh93
2 reviews
0 helpful votes
June 6th, 2021

I love LiveGlam, the best subscriptions for lip wear and makeup brushes. The different options of lippies are excellent. The makeup brush subscription guarantees you do not receive the same brush... Awesome

Products used:
Cosmetics

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Value
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks, Camille! We really do our best-est to make the most amazing products possible! We sure do love surprising you guys month after month! Who doesn't love surprises right? Stay glam!

Thumbnail of user valeriem146
1 review
0 helpful votes
January 9th, 2019

I love everything about this website. They are true to their colors and it was fast shipping and last I finally found great lasting lippies!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, thanks for that awesome review, Valerie! We truly appreciate it!

Thumbnail of user aharriscu768
1 review
0 helpful votes
November 8th, 2023

LiveGlam is an excellent beauty subscription service that has transformed my beauty routine. With a range of subscription options, they deliver high-quality makeup products, brushes, and skincare items right to your doorstep each month. The value for money is exceptional, and the products are always on-trend and from reputable brands. Their customer service is responsive and accommodating, making the subscription experience enjoyable. However, be sure to manage your subscription preferences as they can sometimes send products that may not align with your preferences. Overall, LiveGlam is a fantastic way to discover new beauty products and elevate your glam game!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for taking the time to leave this excellent review, Ami! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user jennya58
1 review
0 helpful votes
January 9th, 2019

They're great. Whenever I have question they're fast to get at you and answer all the inquiries that I have they also have greSAy products

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for the 5-star rating, Jenny! Your #liveglamfam appreciates it big time!

Thumbnail of user jennyv26
1 review
1 helpful vote
January 13th, 2019

Amazing product, and great customer service. I love the brushes and the lippies. Brushes are great quality and authentic morphe brushes. The lippies are great and it's always excitement to see what I'll receive for the next month.

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From the business

LiveGlam is one brand, three clubs and infinite options. Founded in 2016, our makeup subscription boxes are never crafted in a conference room, they come right from our community. Whether you’re a makeup maven or beauty beginner, our products are made with you in mind. Beauty isn’t meant to be stressful, that’s why we blend it out for our customers. All the products we manufacture are vegan, cruelty-free and made with love in the USA. Our beauty boxes are fully customizable to put the glam back in your hands. This is beauty unboxed.

Company Representative

Thumbnail of user geoffreyr17
Geoffrey R.

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