Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
It's so easy and the templates look so professional!
What the hell, first of all you sold it as a free template when I put all day to make my resume and want to to get my resume you start charging me and now I even cant find my resume that you tricked me to buy... common...
Hi Joe,
We are very sorry to hear that you haven't enjoyed your experience with us. Please know that our site is free to use and we give customers the option of continuing with the services if they are satisfied with the end result. At your earliest convenience, please contact us via phone or chat and one of our agents will gladly assist you!
https://www.livecareer.com/contact-us
Good way and manageable to build a carrier and a future job
Reviews like this really make our day, Deborah! We are always here for you, so if there’s anything else we can assist you with, just get in touch.
Quick and easy to maneuver. Provides excellent examples. And very effective in gaining an interview with employers.
You're welcome always, Nichole! If you ever need any help, get in touch at any time.
Easy site to use. Great options that were very helpful when describing jobs.
We’re always thrilled to hear from happy customers, Ruby. We want to thank you for sharing your experience, if you need further help, please do not hesitate to contact us.
Good resume builder. Wish it were free but cheap price for what it does.
We appreciate you taking the time to write this review about our resume builder, Angela. Your feedback will help us provide an even better experience for our customers.
It very fast to make a cover letter and very helpfully.
Thank you
You're welcome, Upendra! We’re beyond excited to know that you feel that way about our resume and cover letter builder. We are wishing you the best of luck in your job search!
Easy to follow. Much better than the resume I did myself.
We appreciate the positive feedback, Edward! We’re so happy to know that it was a easy process to follow, we hope it makes all the difference in helping you get the job you desire.
Comprehensive info and help on creating a resume, very good website so far.
Keep going Tanner! We appreciate the positive feedback!
Incredibly easy to create a clean, professional looking resume. Takes the guess work out writing and designing. Can't recommend high enough.
We absolutely love recommendations Patricia! Thank you!
Easy to use. These tools allow you to think about important details instead of being focused on getting the format right...
Hi Joseph,
We really appreciate your honest feedback! Thank you!
All I have done is purchase a month long subscription
Hi Sharon,
We hope you'll use our services to your full advantage! Thanks for the feedback!
This resume building site helps me by giving me good job skills and job descriptions to insert in my resume.
Hi Brian,
We're glad to learn of your positive experience using our builder! Thanks!
It was going great, but I didn't realize I would have to pay for the finished resume. It wasn't a huge deal, since it was only about $3. I spend more than that on coffee everyday. Thank you.
Hi Bob,
Please know that our site is free to use and we offer customers the option of continuing based on their satisfaction with the results! Nevertheless, we appreciate your feedback!
This was an exceptional site with a lot of innovative ideas that allowed a very seamless upgrade to my resume.
We greatly appreciate your thorough, positive feedback Luis! Thank you!
Live Career helped me build a great resume within a short time.
We're thrilled to hear that you're pleased with your new resume Namgay! Thank you for the positive feedback!
So far the most difficult resume builder online. Poor option choices. No assistance.
Hi Edlira,
We regret to hear that you've had an unfavorable experience with us. Please know that one of our agents can gladly assist you with your inquiries.
https://www.livecareer.com/contact-us
Easy to use, simple to tailor to your needs/experience and helpful with recommendations.
Thank you for your detailed feedback Michelle! We appreciate it!
Very simple and efficient. I definitely recommend students use this site if they want a concise and professional resume.
We really appreciate your positive feedback Lavingston! Thank you for the 5 stars and for the recommendation!
Great experience, excellent templates to use in order to create an excellent resume.
We really appreciate the wonderful feedback Monica!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
It’s great to hear that you’re pleased with your job-ready resume, Bob. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job. Thank you!