From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Provide multiple choice of skill and ability for clients that save a lot of time
It was a very fun experience and helped me with the many problems that I'm having with computer errors.
Hi James,
Thank you for sharing your positive experience with us! We wish you the best in your search!
Very easy to use and I finally got all the information on one page! I was unable to navigate how to do that before!
We appreciate you taking the time to write this review, Dorothy. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
I'm not a native english guy, so I found very useful the multiple hints the service make you available on the fly during both english resume and colver letter writing
Cover letter templates could be enhanced.
Claudio, we are glad it eas easy to use with English not being your first language.
I love the help with cover letter and finding the words to express and describe my job position.
We love hearing how helpful it was for your Candice.
Went from free to pay, I need a job to pay this $#*!
Hi Tammy,
If we may clarify, the basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
I love the way the resume builder puts into words what I cannot in order to describe my work experience!
That's great to hear, Michael. Please know that we also provide plenty of learning material on the website to help you out in lots of different ways, like guides and tips on how to build a new professional resume and cover letter.
Overall very good. I have used the service many times
Thank you for being one of our loyal customers, Brennan! We appreciate the positive feedback!
I would have never thought to put together a cover letter that great. Thank you so much.
You are very welcome, Toni! We’re happy to help.
For Canadian clients, the jobs posted should be Canadian.
We appreciate you taking the time to write this review, Joe. Your feedback will help us provide an even better experience for our customers locate on Canada. Please let us know if there’s anything we can help with.
Great service, love this resume builder. I use them every time I need to update my resume.
Denise Graves
Oklahoma City, OK
Thank you for trusting us with your new resume, Denise.
Really easy to use and i loved the recommendations
Thank you for sharing the love, Parker. It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
It was great! Really easy to build a resume and the step by step instructions alleviated my anxiety.
We're glad to hear that we could help alleviate your anxiety, Robin! Thank you for sharing your positive experience with us!
It would be amazing to have a linked-in import and smart date settings. A real pain to go back 20 years each time I add another position
Hi Jeff,
We appreciate your feedback. This is something we could consider. Thank you for the suggestion.
Thank you Farrah Solano, for the faster resolution, not like other customer support, he provided me faster resolution by understanding my situation and gave me the offer so that i can stay with livecareer
Hi Khadar Basha,
We greatly appreciate you taking a moment to drop a mention for Farrah providing you with excellent customer service! We're thrilled to hear that you were able to get an even better deal and wish you all the best in your search!
Farrah Solano, the one who aided me in a chat room, was very polite and kind. I stated my situation, and Farrah quickly aided me in solving my issue, talking to me and passing the time as we waited for my cancellation to be processed, which didn't take too long.
Thank you for sharing your experience with Farrah. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Several formats to choose from and very easy to use.
Thank you Elidia, for the wonderful review, we are glad you found our product easy to use.
Pretty good, I wish I could have the option to change my resume to different templates
Thank you for the feedback Berenice! You are able to change the template when you go back into the document from your dashboard. If you require any further assistance, please do not hesitate to reach out to us via phone or chat and one of our agents will gladly assist you!
https://www.livecareer.com/contact-us
I have been very fortunate to experience a lot of career growth the last 3 years. Live career had be prepared every step of the way with resumes and cvs in hand! When I called in about account questions, Nelson was very helpful, knowledgeable, and personable. Always a great experience with Live Career and I am giving Nelson 5 stars!
Hi Kelly, we are glad you love our product if you ever need any help just let us know.
I would have appreciated knowing there was a cost up front before adding all of my resume information. I would have still bought it but it feels cheap and misleading to have people create a resume then exhtort money to get to keep their work.
Hi Kelly,
We offer customers the option of continuing with our premium services based on their satisfaction with the results. The plain text version of any resume created can be downloaded free of charge. In addition, our 14-day trial comes with a 100% money-back guarantee! We hope this clarifies any confusion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We truly appreciate your kind words, happy customers always make our days brighter, Andy.