Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Very quick and easy with a lot of various templates.
Great Resource. Well done. Easy to use. Simply Amazing. Exploring it now.
Hi Sion,
We greatly appreciate you taking a moment to share your positive experience with us! Thank you!
It was easy to navigate and helpful in working of job descriptions
Thank you for the awesome feedback, Carl!
Thanks for tailoring my skills to achieve expert qualities.
Thank you for the review, Laniese.
So easy and streamlined. The bullet points are quite relevant.
Marilyn, we are glad the product was easy for you to use.
Awesome resource and professional recommendations! Thank you.
Thanks for the awesome review Jaqi.
LiveCareer is an easy tool to build up a resume designed to get you a job. It is easy to use and it has many options to create different templates for resumes and cover letters!
David, we are glad you like the product and found it easy to use.
The recommendations for my field is not spot on, perhaps you might need to expand your descriptors to low level jobs such as domestic staff, etc cause these people are the ones who really need assistance in developing resumes
Hi Co,
We greatly appreciate your feedback! Thank you for sharing!
Like resume templates and process overall very user friendly
Esmeralda, we are glad you found the product very user friendly.
Great choice of templates, easy interface to follow. Best resume builder website that I have come across in a long time.
Thank you for taking some time to review us, Antonio! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Please notify people that this site is not free up front would be nice.
We are in fact free, Dion. For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
It was a quick, easy, an extremely helpful process. I would definitely recommend this website to anyone.
Thank you for your review and for recommending us, glad we were able to help, Magen.
The process was quick, helpful and the end product was awesome!
That’s what we like to hear, we’re always here to help with your resume or cover letter whenever you need us, Star.
This website came to me at the right time. I have been struggling to re-write my resume not knowing what employeer are really looking for. Thank you!
You are very welcome, we truly appreciate the amazing feedback! Happy customers make our days brighter, Tina.
It was easy to use so far. The only thing I would change is making the pricing more transparent before everyone goes through the timeliness of putting this together. You guys have a fair reasonable price, so no need to hide.
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback, Melissa.
I was surprise of how efficient the system was. I had my resume done in mater of minutes.
Thank you for sharing your satisfaction with us, Jose.
You helped me write a professional looking resume. Thank you
You are most welcome, we are always here to help whenever you need us, Evana.
I thought it would imput what I had already typed however its seems to be a good system
We appreciate you taking the time to write this review, Issac. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
Very easy to use, neat layout, excellent amount of choice and simple to use
Thanks for the awesome review and for letting us know how easy it was to create your new resume, Jacob.
Typing into the resume format, the format made numerous errors causing me to have to re-type over and over. Lost time.
Hi Karen,
We regret to hear that you ran into some difficulties with our builder. We are always open to suggestions on ways we can improve our product and appreciate your feedback!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you for sharing your feedback and rating us with 5-stars!