Let’s get you hired! At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
So far this is an easy process to update my resume
Easy and painless to build your resume. Very good Suggestions.
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So far, so good. :)
Thank you, Rodrigo, soon you will have a brand new resume to help you land your dream job.
The tips and format were very helpful. I was disappointed that the editing and payment options were not disclosed up front.
Thank you, Joe, we're always here to land you a hand with your resume and cover letters.
I dont like how it boots about yourself i like things simple short and sweet most of it sounds so fake and then they get you in front of them and its obvious it wasnt your words its yours, a bunch of hype.
Thank you, Karen, we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
Extremely simple to use! A great variation of job responsibilities and skills. Love it!
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Simple and thorough with many style and content options available
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Really clean website and simple process in building Resume. And the sample resume formats collections are good as well
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Great professional help offered for job applications and resumes.
You made our day with your review, Stephanie, thank you!
Easy.
Thank you, Timothy, for sharing your experience!
Templates seem easy to use, sections are well thought out and look professional
Thank you, George, for your glowing review.
Very straightforward, easy to use. Didn't seem to have a page for references.
Thank you, Dan, we truly appreciate the four-stars, happy customers make our days brighter.
Making it very easy to create a great looking resume.
Thank you, Erica, you made our day with your review!
Good service. Would have appreciated a heads-up about the payment though.
Thank you, Bill!
I'm hoping this is a legit helpful resume' service, and is not just going to charge me money while I search for a job. Hoping to get the copy of my resume' that will get me hired. Thank you.
Thank you, Billie, it’s great to hear that you’re pleased with your resume, we hope it makes all the difference in helping you get the job you desire.
They gave me excellent help with my resume the only problem is it said it was completely free, it was not.
Thank you, Sherry, for sharing your experience with us!
Expected free template. After hours of working on resume, couldn't print it out to review it without paying $2.95
Thank you, Tammy, for your review.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
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