Let’s get you hired! At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
You have charged 25$ /month from my account. It is too much. Tonight I am going to cancel my account, you told us to continue with 4$/month. Don't you think it is weird. Isn't it?
Wasted my time to do this in twice. Ended this service is not a free. Has been placed an order and paid for $6.
Please don't advertisement in free if you still collect the money from people to use this service. I still not receive any complete resume and the job that applied still pending.
Our website offers a Basic Access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
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Thank you, for sharing your feedback and for giving us a great rating.
GREAT OPPORTUNITY AND MEANS TO ENHANCE AND DEFINE our work experience in order to access employers by promoting our skills
Thank you, for sharing your feedback and for giving us a great rating.
Such an easy and affordable option. I would not only use LiveCareer again but would highly recommend!
Thank you, for sharing your feedback and for giving us a great rating.
This was easy to use, especially for filling out my resume for the first time.
Thank you, for sharing your feedback and for giving us a great rating.
I found this website to have many more resume templates than Word. It was very easy to fill out, I had a new and fresh resume in minutes.
You just made our day, Caitlyn, thank you!
It is easy to use and great suggestions for skill wording.
Thank you, Michael, for your review!
Amazing way to do my resume! What would have taken me days upon days took me right at an hour. In addition, it is much more professional and so much better in the overall wording than I believe I could have accomplished. Can not recommend this site enough!
Thank you, Pamela, for sharing your satisfaction with us!
Well organized and helpful. LiveCareer will definitely help you prepare a professional quality resume.
Thank you, Paul, for the positive review!
Pretty Good.
Automated Save function would be good - lost information on one section.
Thank you, Patrick, we love your feedback!
I was pleased with the program but it was too expensive. At least with this payment arrangement, I can continue to get help
Thank you, Doris, for the feedback!
This entire experience has been amazingly simple and straightforward. It was very easy for me to update and edit my outdated resume, as well as add additional sections. I very much appreciate the features LiveCareer has to offer. Thank you so much!
We're thrilled to hear that you enjoyed your experience with us, Amanda!
I was surprised to see that a cover letter was written for me with just a few questions.
Thank you, Pamela, for sharing your satisfaction with us!
So Easy and A lot of different Resumes to choose from! Thank You!
Thank you, Tiffany, for the glowing review!
Save features are not well specified when I tried to go back to correct previous page(s), I lost work.
Thank you, Gregory your feedback is much appreciated!
Resume style options are relevant and the resume builder software is comprehensive and easy to use.
Thank you, Christopher, for the positive review!
Love the site but was expensive to pay monthly. Happy to know I can still have the service paying per year.:-)
We thrilled to know that you love our site, Regina, thank you for sharing it with us!
I didn't like that it wasn't clear that I would be charged $24.95 after the first two weeks. I do like that it's easy to cancel your subscription, and I made a change to my account.
Thank you, Mary, for your feedback, to clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Very easy to build with what I would like to say but did not know how to phrase it.
Thank you, Richard, for letting us know that it was easy to use our builder!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you, for sharing your feedback and for giving us a great rating.