Let’s get you hired! At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Love this! This is helped me put my thoughts together easily.
Wonderful! The examples helped me to laser focus my experience.
Thank you, we truly appreciate the five-star rating, happy customers make our days brighter.
Quick and easy to create a professional looking resume with expert opinions and comprehensive service.
Thank you, we truly appreciate the five-star rating, happy customers make our days brighter.
Great website, very easy to navigate and very helpful when not knowing what to add in they already are thinking 3 steps ahead for you, making you stand out that much more.
Thank you for sharing, Melissa, it’s awesome to know how pleased you are with how everything turned out.
I have always had a great experience with Live Career and would highly recommend.
We’re thankful for the amazing feedback you have given us, Chacketa.
It was told that this was free. No subscription was intended. Now I have to manage and pay for a subscription that I cannot afford. The program itself has been easy to maneuver.
To clarify, Connie, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It was shown 0.95 dollar before paying and it after payment without our conscience you guys have charged 2.95 dollars which is not at all fair.
Thank you for letting us know about this, Dave, and our apologies for the negative experience, we take our users' feedback very seriously, please know that we hear you and we’re here to help, look for a private message shortly.
Didn't realize i had to pay to retrieve my resume... maybe i overlooked that. Other than that i think it's a great site & resume builder
We appreciate your feedback, Lee, we love it!
I was skeptical, but it was really easy and efficient. Loved it!
Thank you, Frank, for sharing your experience with us!
Excellent platform, my only complaint is price, very expensive
Thank you, James, we appreciate you detailing your satisfaction with our builder.
Great templates, easy formatting to build ideal resume
We’re thankful for the amazing feedback you have given us, Sarah!
It was awesome, accurate. Extremely helpful and easy to use and add to my resume
Thanks, Sallie, we love your feedback!
Was a wonderful help in creating my Resume from scratch
We appreciate you taking a moment to share your satisfaction with us, Stephen!
So glad this is available! This made making my resume so easy!
That's what we love to hear, Stephanie, thank you!
Quick and easy, well put together templates and plenty of customization as well.
Thank you, Cody, for the positive comment!
Site is very helpful at helping me create my resume
Thank you, William, for the amazing review our team is always here to help!
I've gotten a lot of compliments on the resume but not all of them has turned into employment.
Reviews like this really make our day, Richard, thank you!
Annoying that I lose everything I've been working on if I don't have my email correct, but other than that its pretty good
Thank you for your review, Jordan, glad we were able to help.
This been helping me get thru what i need for my job and i love using this page thank you
Thank you, Heity, for sharing your feedback and for giving us a great rating.
You have charged 25$ /month from my account. It is too much. Tonight I am going to cancel my account, you told us to continue with 4$/month. Don't you think it is weird. Isn't it?
Thank you, for sharing your feedback and for giving us a great rating.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you, we truly appreciate the five-star rating, happy customers make our days brighter.