Overview
LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
The resume building was an amazing experience, the layouts were great, everything was wonderful. I was only a little disappointed because you guys are advertised as a free service on google and you all are not. So only 4 stars -1 for false advertisement.
Comes second to none. After weeks of trying to find a job with what I once thought was a great representation of myself (resumé), I was getting no where fast. A friend looked over my resume and said it needed revising. I found LiveCareer.com and went straight to work. In less than 30 minutes I had my resume completed, error proof, and ready to be sent out. Within the first hour of job fishing with my new and improved resume, I received a call, got an interview, sealed the deal, and now I'm here describing my experience :). In all, this is a GREAT company and tool to use.
Hi JL.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
As a uni student, I found themall price of $1.95 very reasonable and I thought it would be useful to create my resume. However, little did I know that after using the website once, I would be debited 40$USD two weeks later without confirmation. As a uni student already struggling with money, these hidden fees are very costly. Yes I am sure that these fees were stated in the fine printed but this has now set me back 40$USD for using the site once. Not happy and do not recommend.
Hi Brandon D.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The tips that were given throughout the resume building process were helpful. I was also pleased when I was ready to cancel. I called on a Sunday expecting the line to be closed. But a representative answered quickly and helped me with my account without any hassles
Hi C:
We are happy to hear that your experience with are customer service was positive and that we were able to resolved your issue. Thank you so much for your fantastic review. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Wasted my time to do this in twice. Ended this service is not a free. Has been placed an order and paid for $6.
Please don't advertisement in free if you still collect the money from people to use this service. I still not receive any complete resume and the job that applied still pending.
Our website offers a Basic Access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Oh Man I just got Scammed. I don't why I didn't look up at reviews before I used this site. First of all I thought it was free, then I had to pay $1 for the resume and subscribed. They charged me 39 something dollars. I wanna kill somebody and I will get my money back. Somebody needs to stop these thieves.
Dear Magdala,
Thanks for your comments.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume are features included in our paid subscription. You can download a plain text version of your resume for free.
Magdala, we take great care in letting our customers know what they are subscribing to. It is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have questions please feel free to contact our customer service at toll 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com.
Best Regards,
LiveCareer
Just beware that if you dont un subscribe; they are gonna deduct 19.99 $ every month... as far their content is concerned; yeah it helps to save your time - the time you would spend looking for best techno-professional content for your resumes/cover letters. They would do it for you... and lot of help for beginners
Hi Saadan,
Thank you for sharing your experience with us. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
Site was easy to find and use. Needed an updated resume and had it done in an hour. Disappointed only due to being charged extra month after trying to cancel account as did not need to access the Site anymore. $19.99 is a lot monthly after making the resume and no longer needing the service.
Hi Donna,
We apologize for any confusion this may have risen and we are here to help you. As a courtesy, we went ahead and processed to your account a refund for $19.95 (USD). Please check with your banking institution after 3 to 5 business days about the posting and crediting your account. Additionally, we sent you an email confirmation. Auto emails can get picked up as spam or junk mail, so sure to check your spam/junk mail folder.
Please feel free to contact us if you have any further questions or concerns regarding the service or if you decide to reactivate your account.
Best regards,
LiveCareer
If it was possible this review would have negative -5 stars. This is the worst website ever I don't even know how this damn website got my information but I know one thing that it took 40 dollars that I did not have to give. And on top of that I looked up other websites to help build up your resume there are many better websites other than this $#*!ty one. They are only after one thing MONEY!
Hi Nilliyah B.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed including the card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My 16 year old paid to print a cover letter and used her bank card. Then they started billing her. I called and had a conversation letting them know she was a minor and could not legally enter into a contract. They take zero responsibility for entering into such a contract and refuse to refund the almost 40 dollars to her bank account. I spoke with a supervisor who also refused and asked if I wanted to file a fraud charge against my daughter. Like that was a threat. She used her own bank card so there was no fraud I told him. Then he continued to read his script about how they make their best effort to prove age. Obviously they failed this time! A minor cannot legally concent to a monthly contract. This business needs to take responsibility for their actions, as I am seeing multiple posts regarding minors and they just give a too bad response.
Hi Amanda W.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
They make it appear like you will be getting a resume for $4.95 (which by the way is Highway Robbery)! Who in the world would subscribe to a resume service and pay $34.95 per month?!?
However, when you click to purchase you "$4.95" resume you are actually subscribing to their ridiculous resume service. If someone is looking for a job, they obviously would not want to subscribe to a service like this.
When you discover the $34.95 charge on your credit card statement with their number (*******430), you can cancel the service. However, they will still charge you a pro-rated amount. I discovered it fairly quickly. So, I was only charged $10.
But still, this company is the scum of the www using predatory techniques on a segment of the population that is struggling. Download Libre office and use something from their office suite to make your resume. Or download a resume template from Microsoft.com. But don't use this service!
Hi Matt C,
Hi, work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Once you cancel you will no longer be charged. But, many of our customers continue to use our service for several months during their entire job search. Recent statistics show that the average job search can take up to 9 months. For your best chances at getting a job we do encourage users to create a customized cover letter AND tailor their resume for each job they apply to. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast, besides that you can also post your resume to 90 job boards which gives you better chances of landing a job.
We assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I made a resume here in 2012, paid to print a couple off. It's 2015 won't let me print it today. I should have access to do this. I'm sure the terms and agreement was not the same then. $40 is steep for someone looking for a job. Plus they claim it is totally free until you print. Calling BBB. Waste of time. Do not use. I recommend another service.
Hi Tim G.,
I’m very sorry if you encountered printing issues. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I called in 6-6-16 at 8:30am and was lucky enough to speak to such a wonderful young man. He let me fully explain that I did start using your service but once I went to print I was logged out and couldnt ever get logged back in. I emailed this team hoping to have this resolved quickly but had no luck, it forced me to have to use another resume builder site. But the young man I spoke to today was very patient and understanding! He must have been trained good on how to speak and interact professionally with his customers! Kudos young man, Thank You again for assisting me. I wish I would of written his name down..
Hello Staci S.
We are excited that you were pleased with the Customer Service provided by one of our peers. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Creating my resume was fast and simple. The services are excellent! Jorge was the gentleman that helped me realize what other services livecareer has (e.g., job finder, resume examples from specific jobs, etc.). I recommend this LiveCareer!
Hello,
Thank you so much! We truly appreciate your feedback. Happy customers make our days brighter!
I needed to write a resume and it had been awhile, so I did some internet research and that's when I found livecareer.com. The web site is awesome! It helps you save time while building a killer resume. Everything is provided right there for you. The 7 day trial period at a 4.95 expense is very reasonable especially in today's economy, Livecareer is wonderful and you can easily become hooked on the web site because of the professional style of resumes. It makes it easy to customize resumes and cover letters for each job. I would recommend this web site to any one and it has helped me a lot. I went to one interview and a lady sitting next to me notice how professional my resume looked and I told her about livecareer.com.
Thank you for taking some time to review us! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
I used LiveCareer to update my resume and the website gave me great options. It is one of the best that I worked with so far, I will surely recommend all my friends. I even got my refund back from them the moment I asked. I didn't know that it was a monthly payment, but then Joyce Johnson helped me in cancelling the subscription and also helped me get my refund back.
Hello, Deepthi:
Thank you for trusting us with your resume, we’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
The features are great and all, but they didn't send me an e-mail to warn me that my account was going to start being billed $40 a month. Please remember to cancel your account. I had to do a lot of complaining to get a refund, but was kindly helped thereafter. Overall, a great site for its purposes, but expensive and a little shady.
Hi Joshua W.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. Customers can cancel at any time. Once it is successfully cancelled, a cancellation confirmation email will be sent automatically to the email address listed on file.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Okay, so as annoying as getting charged for no reason was, i spoke to a representative again and got a refund for about a dollar less thank i payed which is fine with me. I still don't think i should have been charged in the first place since i cancelled my account. I have learned a valuable lesson about the semantics of fine print.
Dear Anelise,
Thanks for your comments.
The options to print, email and download the resume and cover letters require a paid subscription and you can cancel anytime. Cancellation only turns off the auto-renewal or to avoid getting billed further. We state our subscription prices and policies on a bullet form and it is clearly stated on our subscription sales page and email confirmation we sent upon purchase.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
This company is a scam. I signed up for the 14 day trial so I could complete one resume which was all I needed with no knowledge of the fact that they will automatically charge you $9.95 each week every 4 weeks after that 14 day trial without even contacting you to see if you want to continue the subscription. Which I did not. Now That this has been brought to my attention by my bank 9 months later and almost 360 dollars later I am pretty mad. I was never told or notified that I would be charged and this is outrageous. To make matters better I went on the website and signed in and tried to deactivate my account. It would not let me. A scam at it's best. I would very much like to get my money back or at least some part of it or I will take this further. This is a sad excuse for an apparent BBB accredited business.
Hi Nick T.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I purchased an annual membership with live career. Love the templates, used their professional writers to create a great resume and cover letter. Loved the service until i tried to duplicate the resume and save different versions. Talked with their customer service. Chatted online to a tech services representative the tech rep told me the site is not compatible with iMac and suggested i used a different computer to access their services. Why is this not referenced up front on their page? What a total con for what would otherwise have been a great service
Hi Alison C.,
We are glad that you loved the site, however I’m very sorry that you encountered iMac compatibility issues. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Product team.
Best regards,
Anna
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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We appreciate you taking a moment to share your satisfaction with us, Myia.