Overview
LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
I paid $1.95 for a cover letter 18 months ago and immediately cancelled the account so as to not get further charges. Without checking my account I was charged 34.95 for every month! And I don't even have a resume! I never received a single email to my registered email account to say anything had been paid or auto renewed each month and have had no contact from customer support.
Horrible scam. Who would knowingly pay $34.95 per month for a resume service? My teenage son searched for "free resume" help and came upon this site. He thought he was agreeing to pay $2.95. He was charged several months for the unused subscription before it was cancelled. It cost him more for the "free resume" service than he earned at the summer job he got as a result.
Dear C R,
Thanks for your comments.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you use when you signed up. We give you multiple ways to cancel your subscription: By calling our customer service number by live chat, by e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters and resumes really easy and fast. Many of our customers continue to use our service for several months during their entire job search
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Its the first time I've tried to cancel something (beside the usual and expected sales pitch to try to save) and they haven't given me the round about. Super professional and easy to chat online with a representative. I loved the service when i needed it and will be coming if i choose to again because of how easy it is to do business with them.
Greetings Alejandra,
Thanks for the positive feed back. We are committed on providing great customer service. We take all feedback very seriously. It was our pleasure to have you as our customer. Thanks for using our services.
Best Regards,
LiveCareer
The fee for this resume service is somewhat expensive, approximately $34.95/month. I have been subscribing to this site for a few months and created numerous resumes. They look professional and there are many options, however, they have several glitches in the software when creating the resume and it frequently freezes during "autosave" resulting in a loss of some of your data that you may have spent hours on. Called tech support and they said there was no way to retrieve the data. I would suggest finding a more reliable site.
Dear CW,
Thank you for your comments and for utilizing LiveCareer throughout your job search.
CW, if it would not be too much trouble we would appreciate you either e-mailing your account details to customerservice@livecareer.com or once again reaching out to customer support at 1-888-816-0576. We are anxious to resolve any issues you are having with our site. When you contact us, please mention that AnnaB asked you to re-contact us.
Thanks again, CW and we look forward to hearing from you.
Sincerely,
LiveCareer
As others have stated you are openly allowed to use the site until you desire a downloaded copy of the resume youve been working on. At which point, having already done hours of work on your document you are asked to fork over cash to make the download. I paid the fee approximately 12 months ago, I have since unbeknownst to me being charged a ludicrous 4 week fee. I am a student and did not notice for a while, now having fallen on stiff financial times, I saw my account wiped for practically all of its contents. I must of paid hundreds to this site, its a mockery, I am not from US and thus the majority of the features are non-applicable to me. (another factor they forgot to mention). I tried speaking with their live help team, waited 15 minutes before I was told no one was coming and to try later. E-mailed, no response as of yet. Now I find my self unable to pay for the trip to university/college for the next three weeks to do my studies. Thanks a bunch live career
Hi Nicholas B,.
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that your subscription has already been cancelled via email on March 08 by one of our representatives. I have refunded 3 charges of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product and Marketing team. We also hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I would have given LiveCareer a rating of two and a half stars due to the fact you advertised FREE like all the other bull*****r's and it ended up costing again.
However, I thought it was clever the way you let the customer build their resume, and now we (the customers) are looking at the finished product excited about the prospect of using this masterpiece, and then realize there is nothing we can do about it unless we PAY! Well done.
On the bright side, you gave me options (prices) that were fair.
You gave the option to cancel at anytime.
And last but not least, There was no high pressure sales pitch trying to keep me from canceling, in fact, I was impressed by the customer service rep, she seemed truly concerned on weather I had found a job using your services.
So based on the whole experience with LiveCareer I will have to give your company a rating of four stars.
Thank You for your services.
Hi Jim H.,
We are glad that you had a good experience with our customer service. We wish you career success!
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
LiveCareer
I was happy when it came to the suggestions for resume writing. Some of those along with the different templates definitely helped me create a polished document. The only unhappiness I had was when I tried to download it in word. The spacing became crazy and there were missing letters in my words... Yes, missing letters. Thankyou!
Hi Lindsay F.,
We thank you for your comments. We are glad that we were able to help you with writing your resume.
We sincerely apologize if you’ve encountered formatting issues. I will be more than happy to address this personally. If you can provide me the email address you’ve use to create the account, I will be more than happy help you tweak it for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Been a member for the past three months and this is by far the worst service I have ever paid for. Their formatting is complicated and is not compatible with MS Word. Their customer online is $#*!ty and even worse over the phone. I demanded a refund for last months payment and the $#*! told me impossible so i demanded to speak to a manager and after her telling me that i would receive the same answer I about lost my patients. I was placed on hold for a few minutes only to have the same person come back and tell me that my money was refunded. This is far from the professional company that I expected and would not recommend this $#*!ty service to anyone. My advice is to google resumes and copy their format bc its the same $#*! they have on the site that u pay $35 a month for. They dont even deserve a star. Wish I would have read the reviews 1st!
Dear DM,
Thanks for your comments.
We work long and hard to make our tools easy to use. Our formatting tool found in the formatting tab gives you the ability to further customize a design, including changing font type, size, spacing and margins. Resume and Cover letters are downloadable and compatible with MS Word and also in PDF file. If you have experienced formatting errors, our customer service staff are more than willing to help you with any issues that you may encounter.
We apologize for any inconvenience if you did not get the best customer service experience. Again, we are dedicated to providing our subscribers with the best customer service experience possible. We have processed a refund for you and wish you success with your job search.
If you have any further questions or concerns, we have Customer Service available to all of our users 18 hours a day, 7 days a week at our toll free -888-816-0576 to help with any issues. You can also contact us by live chat or via e-mail to customerservice@livecareer.com.
Best Regards,
Livecareer
I only needed the service to create a resume, and wanted to cancel after the 14 day free period. I was helped by Maria, who made the cancellation and refund exceptionally easy and stress free. No problems!
I will certainly return to this company if I need future assist and service with resumes, etc.
5 star rating!
Hi Karen:
Thank you for this fantastic review! We are happy to hear that you were able to get your resume done and that Maria was able to take care of your issue. We wish you the best of luck in your job search.
Best Regards,
LiveCareer
I am really glad I chose to use this service. I have been working since I was 16 and now I am 30, received bachelor's degree, associates, and also worked for a temp service for years. So being able to narrow those responsibilities for each job down into a few excellent key descriptions was worth the price.
Thank you for your detailed feedback, Charles! We wish you all the best in your search!
As many people in this website, I feel robbed. I only had the purpose of write only one resume for $1.95 and I believed in LiveCareer, yet it was a mistake. They made a subscription for $40 per month; unfortunately I did not read the smaller letters where they explained this payment.
Hi Andres M.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Kenneth offered me some great services which I am unable to take of advantage of at this time. He was very informative and helpful in answering my questions and taking care of my account. Live Career will be the site I go to, and recommend to others, in the future. Thank you.
Hi Pamela,
We are excited that you were pleased with the Customer Service provided by Kenneth. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Thank you.
The initial service was very easy to use. It is not, however, worth the aggravation. I cancelled and received a confirmation in October 2014 that my account has been closed. My bank account was charged again in November, December and January. I have called customer service and they cannot locate an account.
Hi George G.,
We are glad that you found the site easy to use.
With regard to the charge, I’m very sorry that you have had this experience with our service. I want to make it right for you. Our record shows that the account is under MyPerfectresume with the email address@comcast.net, and has been cancelled on January 15 via email by one of our representatives. As a courtesy, I issued 3 full refunds of $ 34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I subscribed understanding there would be a charge for the service. This big problem is trying to cancel. I used the cancel subscription button and I still was charged twice! Once for $35.80 and then two weeks later for $39.80. I called to make sure it was cancelled. Well we will see... hope no more charges come out or I am going to be livid. I would have given this company a 5 star rating until I came across the trouble of canceling.
Hi Kendra M.,
I’m very sorry if you encountered trouble in cancelling the service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My daughter needed a resume fast
We were able to get templates and even a cover letter wow!
She also got her first job thanks guys... a child's independence teachs them about money and adds to personal happiness.
Greetings James S.
Thank you for the feedback.We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with your our service.
Best Regards,
LiveCareer
After spending all morning building a resume I attempted to pay (yes, wasn't too happy after it said it was free but didn't want to waste my work) but could not download resume, and then could not access resume at all. I spent an hour with 3 different "help" people who kept giving me dumb advice and were not able to solve my problem, and I think made it worse. Eventually gave up an accepted fact I wasted a morning's work. Luckily my credit card info never went through.
Dear Cristina,
We apologize for the inconvenience if you have experienced downloading issues. Most of our subscribers have an error free process of creating their resumes, and we are sorry to hear that you were not part of that group.
If you would like, please contact us as again so we may attempt to resolve your issue. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
livecareer.com is a disgusting company, that believes $40 a month for a resume and cover letter ‘helper’ is an appropriate charge. They are the company everyone fears, for they wheel you in with no mention of cash. After you build the resume, all of a sudden it is two dollars for a two week trial. Ok, not so bad, two dollars to download a decent resume. But if you don’t cancel what is called a TWO WEEK TRIAL, all of a sudden it gets shoved into a full subscription. $40 a month. Do you get customer service? No, you get to call some out of country center, where they read scripts in bad English. Do you get help from writers for FORTY DOLLARS A MONTH? No, that is an extra charge. If you were smart enough to look up the companies rating before dealing with them, congrats. Don’t be $#*!ed like I was, by thinking they won’t screw you in the fine print.
Dear Brandon,
Thanks for your comments.
LiveCareer’s resume builder is dedicated exclusively to helping people get jobs. In these tough economic times, a well-written resume is essential. LiveCareer’s interactive tools - including a cover letter builder, resume builder, vast array of resume samples and LiveCareer review process – help job seekers easily and professionally secure the jobs they want. With LiveCareer’s award-winning application, building a standout cover letter and resume is easy, affordable and professional for all job seekers.
All of our subscriptions are auto renewing. This is to ensure no interruption in your service. Most of our customers keep their service active during their entire job search and they can always cancel anytime if service is no longer needed.
Our subscription prices and policies are not in “fine print”. We stated the cost in bold and clear print and stated the details of the subscription options in bullet form, which can be clearly understood. In addition, we sent a payment confirmation email stating the amount of what you have subscribed for and the date of the auto-renewal.
If you have questions please feel free to contact our customer service at toll 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com.
Best Regards,
LiveCareer
I updated my resume at myperfectresume.com which is a "sister" website to livecareer.com as I was told. I too only signed up for the 14 day trial. But because I did not cancel my account they charged me 34.95. I called and explain my situation and I was told that I was sent an email, explaining this would happen if I didn't cancel my account. No where on the website does it say that you have to cancel the account or you would be charged full price. It's very very frustrating! I wouldn't recommend this site to anyone. One is better off doing their own resume themselves.
Dear Jessica,
Thank you for your comments.
Jessica, we take great care in letting our customers know what they are subscribing to, it is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We also provide many ways in which you can cancel. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-855-213-0348, by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
Best Regards,
Livecareer
"We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don't cancel your subscription within the given period, we will bill you at the monthly rate of $34.95." No, you are a scammer. If you made things "very clear" then you would not have dozens of downvoted reviews now would you? If you wish to run an honest company, DO SO. If you continue to take advantage of people, sooner or later you will be shut down.
Hi John,
We make every effort to let our subscribers know that our service is an auto-renewing subscription. Much like other services you use that auto-renew on a certain date (from your cable TV service to a gym membership), if we don’t hear from you, we assume you wish to keep your subscription.
A large number of our subscribers utilize our service throughout their job search, understanding that a customized resume or cover letter for each position for which they apply, greatly enhances the probability of landing the perfect job.
We wish you the best of luck with your search.
Best regards,
LiveCareer
My daughter made a"free" resume, but in order to print or save or edit, she needed my card to pay a one time fee of $2.95. Of course, there is fine print stating you have to cancel within 14 days... blah blah blah... but when you are paying a one time fee, you normally don't need to read the fine print for the 14 day trial, because that isn't what we were doing, Right? Wrong... read it all. Apparently, the one time fee is also associated with the 14 day trial. So, they charged me $39.80. I chatted with customer service and they told me it was a valid charge since I didn't cancel. I am now disputing the charge with my bank and Visa and had to cancel my debit card so I won't have a debit card for 2 weeks. I am so mad right now. I was actually thinking about using this site to make a new resume for myself... but NEVERMIND. I will take my business elsewhere. Sneaky sites like these should be monitored. Karma is a $#*!!
Hi Michelle N.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Evan H.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer