Overview
LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
They do state that you have to cancel your subscription or you will be charged monthly. I ended up deleting my account instead of unsubscribing. It was definitely misleading and confusing. HOWEVER, they were quick to fix the problem and refund my money. I appreciate good, quick customer service. The resumes do look really good, but also keep in mind: it's free to design, but not to print or download. This company has definitely been stepping it up.
I had an issue where I had not used my account for several months, and had even accidentally signed up for two different accounts without realizing it, and hadn't cancelled them properly in all of the confusion! The person I spoke with was very accommodating, explained each step of the process to me and ensured that I was able to receive a refund for the very confusing fees when I hadn't continued using Live Career's services. I was so pleasantly surprised to not have to jump through hoops to get back money I deserved to have refunded! Thank you!
Hi Alice:
Thank for this Wonderful review! We are glad to hear that are customer service representative was able to resolved your issue and cancel that second account. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
I noticed I didn't cancel my subscription to Resume Now. I let the time lapse. The service rep David Bernudez was pleasant and cancelled my subscription, no problems. I would recommend this site for resumes it's awesome. Really helped, since I've been a stay at home mom for 20 years.
Hi Janneth:
Thank you for you awesome review! We are glad to hear that David was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I subscribed to the trial and then cancelled, receiving a confirmation email of this. I then proceeded to be charged via the auto monthly subscription.
Going online, I was told that in fact, they couldn't find my account as there was no account attached to my email address or card charged. Apparently there is a difference between closing an account and cancelling the subscription.
Which seems bizarre if I have received email confirmation of the cancellation, and no longer have an email or account on their records so how do they expect me to both use the system, or log on to cancel my subscription?
Ridiculous logic, poor customer service and overall very frustrating. Would not recommend.
Hi Jenny K.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience. Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card you used to purchase and the card holder’s name so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I would actually rate this 0 stars if I could! This company basically scams people into thinking they are only paying $3 for a 7 day period because that is the part that is in huge print and then in tiny print that probably no one sees it says they will bill you $35 a month if you don't cancel! So I didn't see this part and I got no other notifications and then I saw this taken out of my bank account. I mean come on!? Okay yeah I can see a monthly payment for this site, like maybe $3 a month! It is only a template site, for $35 a month?! And not making it upfront and clear for people to read?! I don't even pay that much for my gym membership! These people should be ashamed for misleading so many people and it is most likely people who don't have a lot of money because if they are creating a resume it means you are looking for a job and need money! Shame on you people!
We appreciate you sharing your experience with us, June. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Apparently I signed up for a monthly membership but did not realize it - but when I saw the charges on my credit card and called to inquire, the customer service rep was super responsive and professional and friendly to explain everything as well as promptly issue a refund to my credit card for all unused time. So appreciate that.
Hi Kelli:
Thank you for this fantastic review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any doubts or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
Each step was easy and intuitive. I really appreciated the tips for wording certain items and the suggestions for how I should add more details. I feel like I have the best cover letter and resume I have ever had. It was also nice to save a few versions of my resume and cover letter as I am applying to two completely different jobs at the same time and had to cater towards each job posting. I love that I can alter the format/color super quick and easy. Hopefully I get the job and won't need to use their services. I will definitely come back if needed. I had a question about my account recently and used the chat feature on the website. I received speedy service and was satisfied with the customer service representative.
Thank you for sharing this amazing review; it’s fantastic to know how pleased you are with how everything turned out.
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With the help I received from Live Career, building my resume was easy! I built my resume and sent it out to 10 different employers seeking employment, I received 4 phone calls for interviews that same afternoon! I am both impressed and very pleased with my resume and will be referring all my friends and family to use this site! Thanks Live Career! I now have the career I have always wanted, with great pay too!
Hi April C.,
Congratulations on your new job! We are so happy to be of help. Thanks for recommending us to your family and friends. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Anna thank you for your reply, however I would like to point out that yes u might have it in your small print that it is auto renew, however given the amount of complaints about your company online perhaps you should actually make an option, would you like auto renew at £22.95 per month, yes or no! You can also see that there is no activity on the account and perhaps send a reminder that we are paying for something that we are not using! Well done in scamming hundreds of pounds off people
Hi Margaret G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Our record shows that the subscription has already been cancelled by one of our representatives. We have also sent you a cancellation confirmation email for your records. As a courtesy, I have refunded the last charged for £22.95. Unfortunately, this is the maximum that we can refund. We do state on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
BEWARE of auto billing for $34.95 month that starts as soon as you sign up for $1.95 14-day trial. Wish I had seen all the complaints before signing up, cost me $80.00+ USD for a 1 page 1 time resume. Complete RIPOFF!
Dear Janet,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime. If the subscription has not been cancelled, a monthly rate will be billed for $34.95. Aside from these details, we also sent a payment confirmation to the e-mail address you’ve use when you signed up, stating the amount of what you have subscribed for and the date of the auto-renewal.
Janet, we also make cancelling really easy as we give 4 ways to cancel a subscription if service is no longer be needed: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Please contact us as soon as possible so that we may resolve this issue.
Best regards,
LiveCareer
Great service and easy to use! I was surprised to receive job postings in my mailbox which allow me to not miss any opportunities. I recommend this service to anyone who is looking to elevate or seeking a new career.
Hi Jonathan C,
We are so happy to help and glad you found our site easy to use. We wish you the best in your career search.
Best Regards,
Anna
LiveCareer
The service, helping you to create your CV was one of the best I have come across. It gave you so many examples and samples for the individual to use, that my CV looks great! Edgar, who was the person I was chatting to on the live chat, was very helpful even when I no longer needed their service, and even though it's procedure for him to try and persuade me to stay. But overall, apart from creating my CV of which I truly didn't make full expected use of their service, but it was there for me to use at my leisure. Just didn't have the time! Overall, a very good service!
Hi Oby,
Thank you so much for sharing your excellent experience about the Customer Service provided by Edgar. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Whatever you do, do not use this site! They tell you its a "free" trial and then charge you $32 when it says clearly on their site that the subscription is $ 7.99. Tried to discuss this with them and they shut me down and kept the charges. Beware!
Hi Leann S.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
This peoples has strangest terms, conditions and worst policies when stealing your money without your authorization. I have been a victim of this and they added me to automatic subscription and took the money without even a single notification not even a billing email. Stay away dear job seekers.
Hi Victim L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I called your customer service line and was promptly and cheerfully greeted by your customer service representative Jonathon Del Valle. He was extremely helpful with the problem that I had. He made it a very pleasant experience. I would highly recommend your site to anyone.
Thank you Wanda Pyatt
Hi Wanda:
Thank you for this wonderful review! We are glad to hear that Jonathan was able to assist you with your issue and gave you a pleasant experience as our customer service representative. We also want to thank you for recommending us to all your friends and family.
Best Regards,
LiveCareer
Thank you for creating a professional and easy to format cover letter in less time than it took me to drink my cup of tea. I am so relieved to have this service available, it took the stress of coming up with the with the right words to say.
Thank you for sharing your feedback and rating us five stars!
Even though it says that it is $4.95 for 7 days. Make sure you keep reading because it AUTOMATICALLY charges you $34.95 if you do not contact them to cancel your account. I used it that 1 day and the service was not even helpful and then had to pay $34.95 for something I did not end up using at all.
Hi Nicole M,
Hi, work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Wish I had taken the time to read these reveiws before I signed on. Thought I was paying a nominal one-time fee to print one resume and ultimately am being billed monthly on my Amex for $34.95! Am still trying to rectify with Amex. Total time-consuming nightmare. Who knew that their address was Cypress and impossible to communicate with. Expensive lesson---STAY AWAY!
We appreciate you sharing your experience with us, Phyllis. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I really liked the service I received from livecareer.com The interface was very easy to use and guided the resume creating process which made for a quick creation. They also glanced over it and offered suggestion to help strengthen. I would recommend this product for anyone who is looking for help making a resume.
Hi Robert,
We’re glad that you like our service and found it easy to use. Thank you for recommending us to others. We wish you success in your career search!
Best Regards,
Anna
LiveCareer
I have never written a bad review but I am so mad that I have to on this one! I subscribed for the $1.95 trial to use only one time. Not knowing that I've been charged $40 for the last couple of months without even knowing it! That's a lot for a college student living on their own. So I called once I saw it on my bank statements since I didn't recognize the name and the lady cancelled it for me but told me that the money will not be put back on my account because it says it somewhere on the page that you have to cancel it within two weeks... well that just sucks, I don't even know what to say. I feel foolish for using this site.
Hi Dorka N.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Aurora M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer