Overview
LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
I was afraid calling in to temporarily cancel my subscription would be an annoying experience. But the staff member helping me with the process was nice and efficient. She discussed options to continue but was in no way too pushy. I appreciate the professional and informative call I experienced. This will definitely secure me wanting to continue my subscription at a later date and recommending this website to others.
When I has first signed up to make my resume it only charged a couple of dollars and said I could have access to my resume for 14 days. I thought that was a one time fee but in turn kept getting charged $30 a month.
Hi Maykalah:
We are sorry to hear this! Please contact us thru a direct message so we can take a closer look at your account and see what can we do to fix this issue.
Best Regards,
LiveCareer
I subscribed for only two weeks for $1.95. Only to discover that another $50.28 was debited from my visa. And their excuse was I did not call to cancel. If I wanted to subscribe for a longer time I would have stated it myself not your auto renewal policy that renews a 2 weeks subscription to a 1 month subscription. That how desperate you guys are. FRAUDSTERS
Hi Theresa E.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
My customer service representative, Dan, was a good listener. He was able to provide me with good options when I was thinking about ending my subscription. This company clearly values customer feedback and shows great flexibility in order to maintain the customer relationship.
Thank you for sharing your experience with Dan, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
My teenage daughter believed this was a one time charge of $2.99 to assist her with writing her first resume. I just called the company and was told they tried their best to let her understand this was a monthly subscription through email, yet there are no emails in her inbox. The company is unwilling to return the monthly fees.
This indeed is a scam.
We appreciate you sharing your experience with us, SE. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Live Career provided me with the awesome tool of resume formatting. It made my resume developing experience quick and easy. Also, my many, many, thanks to Patrick in the customer service department for his knowledgeable and professional experience put forth on my behalf!
Hi Aletha,,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Patrick and how he was able to provide assistance with your request. Thank you for that awesome feedback.
I had a very pleasant experience with livecareer the template for the resume are very professional is very easy to navigate very user friendly and when you call to cancel your subscription is hassle free. If in need in the future I will definitely use live career and I also recommend it to everyone that is looking to stand out from the rest in your job hunting.
Hi Lesley T.,
We are so happy that you had a good experience with our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
For one, the site is amazing in its self. Its user friendly, informative, engaging, and extremely helpful. I did land the job thanks to this awesome site and i called to cancel and i realized their customer service isn't a gimmick either i hit option 3 and spoke directly to Jose/Joseph who was friendly and i decided to go ahead and keep my account this company rocks!
Hi Destiny,
Thank you so much for sharing your excellent experience about the Customer Service provided by our agents. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
Best Regards,
LiveCareer
I used the site to make a resume that looked professional for a career change. It offered several different templates and offered tips during each section of the resume on what to put if you were having trouble. Very easy to use site.
Hi Will:
Thank you for that fantastic review, we greatly appreciate it. It is nice to know that you found our service easy to use and excellent. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
Due to fear of reoccurring layoffs at my place of employment, I wanted to attend a job fair last minute and needed a resume. Like other people in need I saw one that seemed to be quick and cheap. Found out today from my bank I was getting charged and sadly I'm afraid to find out for how long and how much because it has been more then a few months since I needed a resume. My card has been frozen and I'm requesting a new debit card. They will not get any more of my money.
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
LiveCareer
Alright, first off they didn't even have a cancel button on their website to cancel the subscription. They don't even give you an email like any other website would letting you know that they are going to be drafting it. Money back guarantee
Hi Austyn T.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Excellent customer service as well as really easy software that helps create awesome resumes and cover letters. If you're starting a job search, this is a great site to help you with formatting your resumes and letters in a professional and impressive way.
Hi Tracy C,
We are so happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Live Career Resume Builder services was a wonderful experience for me. At first I was a little confused with how to get my resume composed, but I got it. Love the tool! For sure I will recommend your service to others. Thank you!
Hi Adrian P.,
We are happy that you had a good experience with our service. Thanks for recommending our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This site is a rip off. They take your credit card and keep charging. It should be a one time fee but it is not, they charge and charge with nothing in return. Guess what you can create a resume on any computer. Save your money.
Dear Cathy,
Thanks for your comments.
Customers who signed up for our service are required to enter a credit card information if they want a paid subscription to print, email and download resume and cover letter created. We make every effort to let our subscribers know of our auto- renewal feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website through Account Settings.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
There was a weekly subscription I remember paying under 3$ for a short term subscription. I believe you would get so much more if the customer was given that choice. I love this product and thank you for making it easy to use.
Thank you, Diamond, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Unlike many other users, I had no problems at all with this company. You can build your resume for free, there are a lot of nice templates and pre-made descriptions for all kinds of industries, so it really helps you to get more ideas of what to write and how to put it nicely. You have to pay to download this resume, and they clearly state everywhere that you are given 2 weeks free subscription and will be charged later on, unless you cancel the subscription. The day before the free trial expired, I went in to my profile on the website, and clicked to cancel the subscription. As a bonus, they offered me another month free, but I didn't need it anymore, so I proceeded with cancellation. And that was it. I wasn't charged and didn't have to do anything else... Very easy, if you know how to read. No idea why people had so much problems with this site. I think it's a great service and I will recommend it.
Hi Polina K.,
We are so happy that you found our service great. We appreciate your feedback. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
The initial page states free resume but when you have taken all the time typing in your info etc. when you get to the end it says there is a charge. I chose the 1.95 charge just so I could print one copy. Then I called and canceled. It puts out a great product. My resume looks very nice and it was easy to make, but I don't like the bate and switch tactic. It worked on me as I am sure it works on a lot of people.
Hi Michelle H.,
We are glad that you found the site easy to use. We wish you career success.
With regard to our free account, it gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer
My daughter had a school project which required the production of a professional resume for a famous scientist. We used the $4.94 service for a one time production of that resume for her school project, then totally forgot about that web site... until I saw a $34.95 charge on my credit card months later.
We neither request for nor consent to any monthly service from livecareer. It's a shamcareer! They buried the "automatic subscription" info in an email which we never read! If I were a lawyer, I would have a class action lawsuit against livecareer and get all the money back for the victim.
What a shame! They will never get any business from me, my daughter, my daughter's friend again.
Dear Feng,
Thank you for your comments
We never buried the “automatic subscription” information as we make every effort of letting our customer know of our recurring billing feature, that your subscription will auto-renew if you do not cancel your subscription during the introductory period. We also provide you with the information on the many ways to cancel your subscription, if you wish to avoid your subscription renewing at the monthly rate. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
Best Regards,
Livecareer
I needed a resume on short notice and this site delivered a high quality professional looking resume.
I had a small issue with billing which was not LIVE CAREER error in any way and they refunded the money promptly and were courteous.
Anyone who has a resume or is in need of one, use this service!
I will be using this service again without hesitation.
Hi Colin, thank you for that amazing review. We are happy to know that our experts were able to resolve everything for you and that you would use our services again, we greatly appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
Miss Grijalba was by far the best customer support I've ever talked to within my years of battling customer services across various companies. I highly recommend this support tech to any one. Quick, very kind, helpful, and a terrific problem solver. This website is very helpful even to those simple minded people such as myself when it comes to creating a resume. Very simple to use as well as helpful when choosing the right type of words to add onto your resume. 10/10
Hello, Marcus:
We’re thrilled to hear that Miss Grijalba was quick, kind, helpful and provide you with excellent service. We’ll be sure to let her know your positive thoughts.
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathryn,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We are sorry to see you go!