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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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THEY READ FROM A SCRIPT WHEN YOU CALL TO COMPLAIN. I CANCELLED MY SERVICE HOWEVER WAS CHARGED FOR 3 MORE MONTHS, ($200+)WHEN I FINALLY REALIZED THEY ONLY REFUNDED $29 - PRORATED! EVERY ANSWER SCRIPTED, EVERY WRITTEN APOLOGY ON LINE THE SAME-HEARTLESS
I attempted to cancel my subscription online with no success. I finally call to get it cancelled to find out the next day they had debited my account for $35.80 Like we say down south I wouldn't hit a pig in the $#*! with them. Sorry Bunch don't deal with them
Hi Gary B.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
So easy to use give you lot of good ways to make your resume look better and sound better. It help me lot. An it land me a new job i recommed this web suite to everyone
Hi Dave T.,
Congratulations on your new job! We are glad that you found the site helpful. Thanks for recommending us to others. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
I called in to cancel after seeing my account charged for $39 and some rude piece of dirt answered the phone. First of all, it's not my fault that you hate your job don't take it out on me. He claimed to have canceled the service but I swear if I see another charge on my account next month I'm releasing the wolves and that's a PROMISE.
Hi Dee J.,
I’m very sorry if you did not get the best customer service experience. Rest assured that this will be taken care of. We send cancellation confirmation email as soon as the subscription has been cancelled successfully.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Customer Service Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I was writing a CV in their site and I was charged $3.90. Overall i was happy, until i saw a bill of $54.00 in my credit card 1 month later. They are thieving, lowlifes who misleads and lie to their customers. I am extremely unhappy and discouraged. I am a student, living costs already and rent are already heavy burdens, this was the last thing i needed.
Hi Joe D.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I subscribed for only two weeks for $1.95. Only to discover that another $50.28 was debited from my visa. And their excuse was I did not call to cancel. If I wanted to subscribe for a longer time I would have stated it myself not your auto renewal policy that renews a 2 weeks subscription to a 1 month subscription. That how desperate you guys are. FRAUDSTERS
Hi Theresa E.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I need ALL the money back ($39.80 x 6 = $ 238.80) that you've been taking from my credit card account for the last 6 months! I've used your "FREE" trial service for my cover letter and resume but that was ALL!
YF le Roux
Hi Yolande l.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My wife got a resume for 2 dollars and then they starting charging us 35.80 per month. Ok fine. Tried to cancel and they charged me for 3 more months. Finally called them for the 4th time. Said they would cancel and refund 1 month. Wtf. Why only one month. I should of got all my money back. Maybe one month. But not all 4. This is a super misleading site.
We appreciate you sharing your experience with us, Matthew. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I wanted a 14 day trial, paid about $7 to write a cover letter back in September 2014.
I noticed on my march 2015 credit card bill, a charge of $39.80 RENEWAL. I never set up any automatic payments of any kind, period!
I called, they would only give me $19.90 refund. But then I noticed on my April bill another $39.80 By the time I seen the first charge, they had already charged my card with another monthly bill.
What an expensive cover letter! Never Again.
Jeff, Buffalo NY
Hi Jeff S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. However, I would like to check your account. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Stay away from this fraudulent site. They suck you in with a cheap resume and access your accounts and set up an automatic direct debit, which is not easy to stop. You have to cancel all your cards
Jo
Hi Jo W.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We also make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I printed a resume from the site for $2.95. Yes, the site clearly says that you will be automatically enrolled in a subscription service, and if you do not cancel within 14 days, there will be an automatic high monthly withdrawl from your bank account. I read it, I got it.The difficulty was getting the service cancelled! I called, emailed, submitted a request to cancel the subscription THE VERY NEXT DAY and the company took a MONTH to confirm that the service was cancelled (and I was persistent). Their customer service email says they will get back to you in 24 hours, they give you a ticket number and everything. DO NOT BELIEVE THIS! In the end, the only reason they responded was due to a complaint that I made with the Better Business Bureau (who resolved it for me). This was not before I cancelled my credit card (and all the inconveniences associated with that), because no one responded to my requests to cancel. Contact the Better Business Bureau and the Consumer Protection Agency immediately. BTW - The call centre is in the Phillipines - BUYER BEWARE! They are hoping that you will give up, DON"T GIVE UP, and spread the word. Of course its legal, its just really unscrupulous.
I suspect you will be reading a response from "Anna B." soon. It would seem she is very good about addressing the complaints on this site... just imagine all the other customers who are struggling to get a resolution non-publicly (and who LiveCareer is all to happy to ignore and take their money).
Hi Wendy P.,
I’m very sorry if you were unable to receive a response in a timely manner. All of our email tickets are being answered within 48 hours. Rest assured that this will be taken care of.
We are very committed to providing great service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Please Stay away from ever using this website... it's not worth the hussle after they charge you for no reason. I used their site once for a resume and cover letter and paid their $1.95 I think. Then before 14 days my account was charged $40 and the following month. Calling them about they charges, they did not even have my account.So how can you charge my account without me existing in any of your records!. That means I cancelled. Their customer service people are so arrogant when it comes to asking for a refund. They will say anything to make stupid excuses for you never to get yo money back... am sure there are better sites than this... please save yourselves the theft of this company.Its a total scam.
Hi Mary K.,
I’m very sorry that you have had this experience with site and customer service. Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
After cancelling my monthly subscription TWICE they were still continuing to automatically withdraw their payment from my account. Spoke with a customer service representative who refused to refund the money that they took after I had canceled, telling me, well you are all set, it is cancelled now.
Hi Roxanne M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This site was extremely helpful with updating and formatting a professional and eye catching resume and definitely played an invaluable role in landing my most recent position. I would easily recommend the services it has to offer!
Hi Gregory S.,
Congratulations on your new job! We are glad that you found the site helpful.
Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
Worst service ever, i have been writing to them endlessly and requesting to stop monthly payments and there is never any response. I will now have to take legal action against them
Hi Andrea M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Don't use this site. It is a rort. They tell you after you have paid $1.95 that you will start getting charged monthly at a rate over 10x your original payment. Then they tell you that if you want to cancel the service to go to "Settings" in your account... something that does not exist. After 15 minutes of searching, I eventually found where you could cancel. Even then, you could easily make a mistake and instead of cancelling the subscription, you end up deleting the account and still getting charged. I can say without a doubt this is one of the most misleading and deceptive sites I have ever encountered.
Hi Eva T.,
I’m very sorry that you have had this experience with our service. On the account settings under the subscription, there’s a cancellation tab. Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They stole $150 from me using there auto renewal service! Stay the hell away from this $#*!. I gave them $2.50 to print off one resume with my credit card which turned into $150 from auto renewal services. After calling customer service to get a refund they decided they would rather be thiefs and keep the $. STAY THE HELL AWAY!
Hi A A.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
Will take your money without $#*!ing consent. That too monthly. Not able to delete the account as well. Stay away folks. Why isnt there a zero rating
Hi Vishwa P.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
After paying the initial $1.95 for preparing a resume Live Career will bill you $39.80 for the rest of youyr life if you do not cancel in the first 14 days.
Hi Anthony M.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
This site is extremely user friendly. I created a precise, concise and effective resume in just minutes. I landed the job I wanted and the customer service is unbeatable. THANKS LIVE CAREER!
Hi Chris V.,
Congratulations on your new job! We are happy that you found the site user friendly. We wish you the best in your new career!
Best Regards,
Anna
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dana S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If we issue a prorated refund, it was processed as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account so we can resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer