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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Used their site for a once needed resume. Did not see anything about recurring charges and only just realized they have been billing me almost $40 a month until I just cancelled account. They stated that it is not in fine print and clearly stated under terms of service! Really!? Guess I better get out the white cane and my seeing eye dog because I sure didn't notice it. STAY away from this company!
Hi B. H.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I completely agree with all of the extremely poor reviews. Should have read up on this company prior to agreeing to the so called "FREE" account. They are apparently located in Great Britain, so you may also be charged a foreign transaction fee on your credit card. I was able to get half of my money back. They state on the sign up page they bill you $9.95/week every 4 weeks. I had the 14 day"FREE" subscription and was 3 days into the 2nd billable week before I noticed the charge on my credit card. I argued and adamantly complained and insisted on getting my money back. I am being refunded $19.95. Do not ever use this site. It is not worth it!
Hi Lori F.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer. You contact your bank if you have any questions.
The refund that we processed was given as a courtesy.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Worthless company. Biggest scam ever. Terrible customer support. Wasted 40$ I'll never get back. Hidden fees for a terrible site.
Hi Tyler G.,
I’m very sorry that you have had this experience with our site and customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Fill out a FREE resume then they ding you with $1.95 fee. How is that free? Then 2 weeks later ding you with an additional $39.80 which is nonrefundable. I ended up redoing my resume myself which was much better than my FREE, I mean my $41.75 resume from LiveCareer.com.
Hi Cindy Y.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
If Livecareer was a reputable site then it would;
1) pay compensation to the people who had money stolen from their bank accounts and
2) fix the tricky and obviously fradulent way people log on to use this free site.
They will not and therefore Anna B. This site is NOT bonafide.
You can spread love and best wishes and touchy feely happiness all you want.
BUT the company ripped me off and MANY others and continues with the same fradulent practise... No Change
Hi Edd P.,
I’m very sorry that you have had this experience with our service. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
They do not make clear of how charges are being made to your credit card. They do horrible job of communicating the correct billing information as to how to cancel the subscription. When you delete the account, they will continue to charge your credit card without informing you that subscription is still LIVE. Spoke to customer service and only thing they were able to do is refund 1 month. Horrible business practice. DO NOT SIGN UP.
Hi Yohei E.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
The refund that we processed was given as a courtesy.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
$1.95 subscription became a $50 scam within a two weeks. Then they reimburse only $29.95.
Hi Amanda S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We charge a monthly subscription of $39.80, not $50. There are instances that if the card issuer is in Canada, it may convert to CAD.
The prorated refund that we processed was given as courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
STAY AWAY FROM THIS SITE!
Their practises are very fraudulent and deceptive.
I went to pay my utility bills this weekend to find nearly $50AUD had been withdrawn from my bank account.
I ring my bank to find that livecareer has billed me another two times prior, which means I have pretty much been charged $150 for a very simple resume.
Do not be fooled by this website, or their claims that they make it clear that they will auto-renew subscription.
They lie about how much monthly subscription costs, it's easy enough to see for yourself, all you do is click on "my account" then "subscription" where it offers you to upgrade from their $1.95 14-day trial to $7.95 monthly access; yet they charge $38.90 which takes them 6months to start billing?
How does that work live career?
How can you claim that you make these facts clear when so many angry customers say otherwise?!
They do not hold true to their money back guarantee stamp image that this page also exhibits.
It also does not state on this page anywhere that the 14 day-trial is AUTO RENEWED as their representatives keep stating in their response to comments on reviews about their company.
When I click on "delete account" it tells that I have an active subscription, that I need to click "continue" to cancel the subscription, lo and behold when I click on "continue" it takes me to the subscription upgrade page!
Using the live help chat applet yields not satisfactory results, either sends as an email or never any support representative on the other end, after 15mins of waiting.
This is AFTER having to change my web security program's settings to allow me to visit the site due to it's suspicious behavior.
This website is all kinds of wrong!
I have contacted my bank, and cancelled my card and they are sending me a new one; furthermore I will be contacting the fraud dept. of my bank to retrieve the money they have billed me for.
However this does not satisfy me as it has still put me in financial hardship, as it has made me behind in paying my bills.
Dear Alana L.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our 14 day access that auto-renews at $39.80 on the 15th day billed every four weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Deleting an account is different from cancellation. Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal. Cancelling a subscription online can be found under the subscription tab.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. If you have any further issues, you can contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Using live career to make my resume was easy. The prices seemed straight forward enough, but upon signing up, they did not tell me about the $39.80 subscription fee. Nor did they make it explicitly clear that canceling my account would not cancel my subscription. So even though I cancelled my account my subscription allowed them to continue charging me. I am very disappointed with this service and very annoyed that I trusted this site with my personal information. They need to fix this problem if they continue to claim they are cheap and easy to use.
Hi Carol F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Deleting an account is different from cancellation. Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal. Cancelling a subscription online can be found under the subscription tab.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. You can also contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
THEY READ FROM A SCRIPT WHEN YOU CALL TO COMPLAIN. I CANCELLED MY SERVICE HOWEVER WAS CHARGED FOR 3 MORE MONTHS, ($200+)WHEN I FINALLY REALIZED THEY ONLY REFUNDED $29 - PRORATED! EVERY ANSWER SCRIPTED, EVERY WRITTEN APOLOGY ON LINE THE SAME-HEARTLESS
Hi Dana S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If we issue a prorated refund, it was processed as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account so we can resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I attempted to cancel my subscription online with no success. I finally call to get it cancelled to find out the next day they had debited my account for $35.80 Like we say down south I wouldn't hit a pig in the $#*! with them. Sorry Bunch don't deal with them
Hi Gary B.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
So easy to use give you lot of good ways to make your resume look better and sound better. It help me lot. An it land me a new job i recommed this web suite to everyone
Hi Dave T.,
Congratulations on your new job! We are glad that you found the site helpful. Thanks for recommending us to others. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
I called in to cancel after seeing my account charged for $39 and some rude piece of dirt answered the phone. First of all, it's not my fault that you hate your job don't take it out on me. He claimed to have canceled the service but I swear if I see another charge on my account next month I'm releasing the wolves and that's a PROMISE.
Hi Dee J.,
I’m very sorry if you did not get the best customer service experience. Rest assured that this will be taken care of. We send cancellation confirmation email as soon as the subscription has been cancelled successfully.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Customer Service Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I was writing a CV in their site and I was charged $3.90. Overall i was happy, until i saw a bill of $54.00 in my credit card 1 month later. They are thieving, lowlifes who misleads and lie to their customers. I am extremely unhappy and discouraged. I am a student, living costs already and rent are already heavy burdens, this was the last thing i needed.
Hi Joe D.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I subscribed for only two weeks for $1.95. Only to discover that another $50.28 was debited from my visa. And their excuse was I did not call to cancel. If I wanted to subscribe for a longer time I would have stated it myself not your auto renewal policy that renews a 2 weeks subscription to a 1 month subscription. That how desperate you guys are. FRAUDSTERS
Hi Theresa E.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I need ALL the money back ($39.80 x 6 = $ 238.80) that you've been taking from my credit card account for the last 6 months! I've used your "FREE" trial service for my cover letter and resume but that was ALL!
YF le Roux
Hi Yolande l.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My wife got a resume for 2 dollars and then they starting charging us 35.80 per month. Ok fine. Tried to cancel and they charged me for 3 more months. Finally called them for the 4th time. Said they would cancel and refund 1 month. Wtf. Why only one month. I should of got all my money back. Maybe one month. But not all 4. This is a super misleading site.
We appreciate you sharing your experience with us, Matthew. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I wanted a 14 day trial, paid about $7 to write a cover letter back in September 2014.
I noticed on my march 2015 credit card bill, a charge of $39.80 RENEWAL. I never set up any automatic payments of any kind, period!
I called, they would only give me $19.90 refund. But then I noticed on my April bill another $39.80 By the time I seen the first charge, they had already charged my card with another monthly bill.
What an expensive cover letter! Never Again.
Jeff, Buffalo NY
Hi Jeff S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. However, I would like to check your account. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Stay away from this fraudulent site. They suck you in with a cheap resume and access your accounts and set up an automatic direct debit, which is not easy to stop. You have to cancel all your cards
Jo
Hi Jo W.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We also make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
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Hi Dale I.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation should take place on or before the 14 day period is up.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer