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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was desperate for a way to update and possibly rewrite my resume. LiveCareer was truly user friendly and offered helpful tips for putting my resume in order.
This website is a complete scam. Do not give them your credit card information. DO NOT.
Also, customer service rep was extremely rude and HUNG UP ON ME.
Hi Lauren F.,
I’m very sorry that you have had this experience with our service and if the line got disconnected. This may be due to some technical issues. Rest assured that this will be taken care of.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Professional, helpful and easy to use resume building site.
Hi Patrick B.,
We are happy that you had a good experience with our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Hi Delia A.,
We are glad that you liked the site and found it easy to use. We wish you career success!
Best regards,
Anna
LiveCareer
I can't believe I'm forced to even give one star. You think you're signing up for a 14 day trial for $1.95 but what you don't realize is, you're actually also signing up for a subscription for $40/month. I caught mine and called their customer service number, the lady was rude and sounded half asleep. She told me that it's in the "fine print" when you sign up and that it was restated in my confirmation email. When I looked back in my 2 emails from them there was NOTHING regarding a subscription that I needed to cancel in 2 weeks. The worst part is I didn't even like their site and used a FREE template online... DO NOT WASTE YOUR MONEY... TOTAL SCAM.
Hi Toshia N.,
I’m very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Very deceptive! I have always done the 14 day trial when I need to do a resume or update one. The 14 day trial is something like $1.95 for 14 days and then you must cancel within that time frame to not be charged $39.80/month. I canceled via email and after finally catching I've been charged for four months now I call and I was told they have no email on file of me canceling and I will be charged! Total rip off! Stay for from this company unless you like being taken for your money! Never will I use this company again!
Hi Ashley K.,
I’m very sorry that you have had this experience with our service. Once you sent a request for cancellation via email, we will generate an automated Ticket number for your reference, and as soon as the representative received the email, we reply right away to address the request.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This is the most shady business I have ever run across. When you delete you account it does not delete your subscription, yet you cannot get back into your account once deleted to delete your subscription some other way. And no where does it tell you when you delete your account that this is not deleting your subscription, leaving your card to be charged the $39.80 and an overdraft fee since I was not expecting any charge to come out of my account and therefore there were not enough funds in my account to not overdraft. I have never been so irate and completely disguisted with any customer service representative as I was when speaking to their representatives, even their "supervisor" tried to talk to me as if I were ignorant. My warning is read the reviews before you use this service not the ones they post on their site either the actual reviews from real customers, almost all stating a shady experience with this scam.
Hi Shara W.,
I’m very sorry that you have had this experience with our service and did not have the best customer service experience. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
1. I was told I would be contacted prior to review; their system formatted my resume awfully, added skills I never even had on my resume, into 3 skill sections. So the review came back horribly as redundant skillsets.
2. I was told I would be contacted after review, to discuss and make changes after the review by the specific person who reviewed it, with their contact info. When I contacted to discuss my review to the GENERIC email provided with the review, I was told there would be no response as the review is complete.
3. While I appreciate some of the feedback that was given, it was on a resume I was revising all day that day, so done on an incomplete resume. Really? You couldn't just contact me?
The free portion of the site is useful... so upload, revise, download, cancel subscription. The 'free' built-in review is just as useful as the one I paid for for an additional $19.95 (on sale from that $39.80 rate I have seen). Do so in a timely manner, and that first charge is all you will see.
I just really dislike the 'false' info I was given. No personal contact was ever made, it was only ever a generic email for the inbox and a name. I got better input from people outside of this organization.
Of... the review they gave? They need to use better formatting, or spell check. Kind of hard to read.
Hi Kari B.,
I’m very sorry that you have had this experience with our service. Our Resume Review service does not offer consultation prior to review. A resume expert can review your unfinished resume and provide examples and tips for how to make it ready for a hiring manager’s eyes. Or, you can finish your resume first and have the resume expert review it then. Once their done, you'll be able to see your Review in the Resumes tab when you're logged into LiveCareer. You can view it online or download it as a PDF. When it's ready, you'll receive an email.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
Their website makes it easy enough to use up until the payment. It would not let me continue past to the payment option and that is the only way to print your resume. It basically lets you put all the time in of making your resume perfect and then takes five hours to actually get your resume and be able to print it. So after and hour of trying to get help from the site they told me I would have to call their number to get my 2 dollar transaction through. Finally I get through to someone after being hung up on and then calling back. I give them all my bank info and tell them what plan I want, then the person says ooh sorry we are an international business and you have to call your bank and then call us back. I call my bank to approve the transaction and they say this company based out of san francisco is using banking in germany? So I approve and call the company back I'm connected through then some one hangs up on my call, I call again and a lady answers and half way through the call after I explain what happened she hangs up on me! So then I call back once more and a man puts me on hold for 10 minutes and I finally get my resume printed after this five hour process. So I guess if you have enough time it is a good tool to use but if you dont have time to waste I would say dont do it.
Hi Jo C.,
I’m very sorry that the lines were being disconnected, this may be due to some technical issues. Rest assured that this issue has been taken care of.
As an international company, LiveCareer processes payments from all over the globe through our e-commerce provider located in London UK. Some banks decline international transactions unless you contact them and let them know that you are OK with the transaction for LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Technical team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Live Career? Or Death to the unemployed? THIS WEBSITE IS A SCAM! THEY ARE A BLOODSUCKING SCAM trying to take advantage of the unemployed! I paid 1.95 to make a resume and then I just checked my bank account this morning and they had charged me $39.80! THERE GOES MY GROCERIES FOR THE NEXT 2 WEEKS. I'm a poor college student, so I called their customer service and a "kind hearted lady" named Vanessa told me basically that I should have read through things better when I paid for the resume. AWESOME! What happened to making the world a better place? MAY GOD HAVE MERCY ON YOUR SOULS.
Hi Christian F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Like every body else use once been charge for $$$$ months. What a scam.
Try to get a job and been rip off really suck #$!%^&*
Hi Dominique C.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I did the 14 day trial... Tried to log in the next day to cancel and it wouldn't accept my name n password tried to contact them through email and phone and the chat line... Got nothing
Got charged $50 from my account... Total scam
Update... I found out that they have removed $50 4 times from my account had to call to cancel. And got the correct number from my bank.
Hi Tammy,
I’m very sorry that you have had an issue with the password. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This is one of those "services" that is totally designed to rip off unassuming (usually young) people. They offer you something for $1.95 with the caveat that you cancel within a specific window of time or they will charge your credit card $39.95 for a recurring fee. If you are lucky enough to discover the fee, you will quickly find they won't refund the whole thing. They will refund just a portion. The customer service people sound like robots and don't have any authority to do anything but refund a portion of the fee. YOU DON'T NEED THIS SERVICE. USE ANY WORD PROCESSING PROGRAM AND MAKE A RESUME> DO NOT USE THIS!
Hi Connie H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will not be billed any further. Please contact me again if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
You should DESPISE this company. Regardless of the quality of its product this company is SELF-FOCUSED, NOT customer focused. The values of a company speak much louder than its products. If you pay $2 for a 14-day subscription you will automatically be upgraded to $40 if you fail to read the fine print. This is a 20X charge increase! No selfless company would set their customers up this way without their administered approval. Oh, and don't even think about getting your money back! Remember, by not doing business with them and giving your money somewhere else you help bring an end to such INJUSTICE.
We appreciate you sharing your experience with us, Brandon. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Used this site 2 weeks ago. My card was charged $39.95 for a recurring fee which I didn't authorize since I paid the $1.95 just to print my document. Tried to call multiple times to speak with a supervisor but she has apparently been in a meeting for over 3 hours now. Total rip off! Anyone have any advice on what to do?!
Hi BJ C.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
Total ripoff. Even though I have called to cancel three months in a row, they continue to charge my account. I cannot believe they allow this type of scam to continue. I will call my states Attorney General to file a complaint.
Hi Brad K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I wish I would have read the reviews before signing up for the "trial membership" for 14 days! I signed up for the 14 day full membership for $1.95, on the 15th day my card was charged $39.80. Please read the fine print! I attempted to cancel but it is not easy. It is a script and there are a ton of free sites that help you create resumes and are just as good!
Hi Shaneeka V.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I've been charged on my credit card for something I didn't authorise. The exchange rate is a killer as they charge a 'fee' so along with their charge they add an 'exchange rate fee' which is a small % of the other charge. All in all I've got four charges, only 1 being ok'd by me. These guys are thieves. I've tried phoning (from NZ!), emailing and using live chat - nothing! Rip Off and when people may not have that money to spare these guys should be behind bars.
Hi Merryl A.,
I’m very sorry if you were unable to get in touch with our customer service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
People. Please do not use this site. They charged me $40/month for a subscription of $1.99 for 15 days..
Hi Dheeraj A.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I cancelled my subscription and deleted my account and was charge double the following month. When speaking with customer service they told me there was no record of me deleting my subscription just my account thus why I was still charged.
No explanation of charging double or why my bank account was still charged.
At the end I had two payments equalling $80.29 within 4 days a month after the subscription was cancelled.
Hi Mike M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
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Hi Missy B.,
We are so happy that you found the site helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer