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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Costs too much and if you dont want the "extras" then they wont process your order. Very specific I like their content but they want you to pay 14 dollars for someone to look over your work and such I just wanted to print or import it to google docs but that even costs you money
I used the resume builder to create my first resume in over twenty years! It was so easy, and the instructions were clear. I loved the tips that popped up alongside every section I was going through. The only thing that kept it from being 5 stars in my book, was the fact that I wasn't told up front that although I could create all the resumes I wanted, I would be charged if I wanted to have them. The charge was minimal (1.95), and I gladly paid it, but I didn't care for the fact that I was hit with it after I'd gone through the entire process.
Hi Tommie A.,
We’re glad that you loved the site and we apologize for the misunderstanding. Our free account is meant to let users try out our templates, designs and examples before deciding to buy. You can download your resume as a text file to post to job boards, as well as also allowing you to share your resume with your network on Facebook, Twitter, and LinkedIn. If you'd like to download, print or email your resume, or if you'd like to have your own online resume, you'll need to subscribe.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
I let my sister use this to make my resume, she said it would cost around 2 dollars. I agreed and gave her my card. Neither of us were aware it was signing us up for a 40 dollar per month registration. Note: I am a ridiculously broke college student and 40 dollars means a lot to me! Right after the charge was made to my card I wrote to customer service to see if a refund could be issued, it's been THREE days and no reply. I have no use for this site other than the ONE resume. Terrible experience, and NO help from any customer service representative, after 3 days. I am so upset. > :(
Hi Madison K.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
My 16 year old paid to print a cover letter and used her bank card. Then they started billing her. I called and had a conversation letting them know she was a minor and could not legally enter into a contract. They take zero responsibility for entering into such a contract and refuse to refund the almost 40 dollars to her bank account. I spoke with a supervisor who also refused and asked if I wanted to file a fraud charge against my daughter. Like that was a threat. She used her own bank card so there was no fraud I told him. Then he continued to read his script about how they make their best effort to prove age. Obviously they failed this time! A minor cannot legally concent to a monthly contract. This business needs to take responsibility for their actions, as I am seeing multiple posts regarding minors and they just give a too bad response.
Hi Amanda W.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
Same thing as the others. You sign up for the $1.95 and they charge you $40 a month. I also noticed on their live chat I didn't mention the reason why I was cancelling but they had an automated response that they DID in fact tell you in the fine print that they would be charging you monthly. That points to the fact that this company lives off the couple of charges they get from customers before that customer notices and cancels. Horrible business practice that should be illegal
Hi Richard M.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I was using Live Chat and waited for 14 min. No one was responding to my chat at all. So, I agree, with most of people that LiveCareer is scam.
Do not use the service! Be very careful!
Hi Haveto T.,
I’m very sorry if you were unable to get in touch with our customer service via chat. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I have never written a bad review but I am so mad that I have to on this one! I subscribed for the $1.95 trial to use only one time. Not knowing that I've been charged $40 for the last couple of months without even knowing it! That's a lot for a college student living on their own. So I called once I saw it on my bank statements since I didn't recognize the name and the lady cancelled it for me but told me that the money will not be put back on my account because it says it somewhere on the page that you have to cancel it within two weeks... well that just sucks, I don't even know what to say. I feel foolish for using this site.
Hi Dorka N.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I tried to email "annaB" and my email came back saying there was no such person or email.
I am going to call my bank to stop any further payments, and I am going to report this company to the Office of the Washington State Attorney General.
I would give it minus stars if I could
Hi CJ,
I’m very sorry that you have had this experience with our service. We have different ways in which you can contact us: By phone, our toll free line is 1-888-816-0576; representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am - 7pm EST, live chat, email through customerservice@livecareer.com and anna.b@livecareer-support.com. The email is active and working.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Harriet with Employee ID 9331 was amazingly helpful in the live chat, Alaine disconnected the moment I told her the issue. Dislike the way the website is ran (no easy way to end subscription, only sells service as subscription, usual clickbaity crap), but Harriet made a bad experience better.
Hi Douglas D.,
We apologize if you were disconnected while talking to Alaine. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
As confirmed, your subscription has been cancelled and was refunded. Rest assured that you will not be charged any further. We have also sent you a cancellation confirmation email for your records.
Best Regards,
Anna
LiveCareer
I had the same problem with all other customers. I used their online resume template in Dec 2014 for $1.95 with my automatic payment credit card, and just realized today that they have charged me $39.80 for 5 month without sending me any receipt or notification whatsoever. When I called, they said the same thing as they told other customers, that it is in their policy the auto pay occurs after 14 days. They charged me so far $200 for no service provided, and they only agree to refund $39.80.
These guys need to be reported for their deception. I will fight. We all need to do something to stop this crime!
Hi Eegghh C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
Since the subscription has already been cancelled, rest assured that you will not be billed any further. We have also sent you a cancellation confirmation email for your records.
Please contact me again if you have any further issues.
Best Regards,
Anna
LiveCareer
My MINOR daughter wanted to use the site for a resume to look for a summer job. Then, after creating it, realized she would have to pay $2.99. I said OK, since the work was done. She did NOT receive any emails indicating an ongoing charge of $39.80, nor was I aware. All of a sudden I see a charge of $39.80 on my credit card and that was the 2nd time. Caught it the day it was posted. Now, why would a 16 year old need to subscribe to a resume service? When I called the customer service rep put me on hold for 14 minutes, probably hoping I would give up. Then I was told she couldn't even refund me the $39.80 that was only posted hours earlier. STAY AWAY from these guys.
Hi Cindy F.,
I’m very sorry that you have had this experience with our service, and were put on hold for more than 2 minutes. Rest assured that this will be taken care of. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
There are instances that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Called the number listed, no answer, then a busy signal. Tried to use LiveChat, left to wait for 5 minutes and no one came on. Called my credit card company to indicate that I did not order anything from them and am now being issued a new credit card. Funny thing is, my credit card company was well aware of how LiveCareer works.
Hi Kim F.,
I’m very sorry if you were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This is the WORST company EVER! I have used this company several times but NEVER again! I tried several times to cancel my subscription but with no success. I waited on the phone for over 30 minutes twice then almost an hour another time. I tried online to cancel but was obviously unsuccessful when I saw the charge on my account. I will NEVER recommend this website to anyone or on social media as I have done in the past. Now all I will give is negative reviews!
This company needs to be more clear on how to unsubscribe! This company is just a scam to get money!
Hi Erica C.,
I’m very sorry that you have had this experience with our service and were unable to get in touch with our customer service right away. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We make cancellation really easy. We do offer several ways including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that your subscription has already been cancelled on May 06 by one of our representatives. You still have premium access until May 11. Rest assured that you won’t be billed any further.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I subscribed to the trial and then cancelled, receiving a confirmation email of this. I then proceeded to be charged via the auto monthly subscription.
Going online, I was told that in fact, they couldn't find my account as there was no account attached to my email address or card charged. Apparently there is a difference between closing an account and cancelling the subscription.
Which seems bizarre if I have received email confirmation of the cancellation, and no longer have an email or account on their records so how do they expect me to both use the system, or log on to cancel my subscription?
Ridiculous logic, poor customer service and overall very frustrating. Would not recommend.
Hi Jenny K.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience. Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card you used to purchase and the card holder’s name so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Typical sign up, don't read the fine print because we don't have the time to read every end user license agreement or terms of service these days. If we did, we would never get off the computer. They start taking huge sums of money from your account. Big enough to have an impact, small enough that a lot of people won't notice. Around $40 per month. When you contact them saying this is bogus, they don't care. They aren't in this to have a long-term reputable company, they are in it for the quick scam.
They are not a business. I am forced to put 1 star on here, but the reality is they don't act like a business, more like a smooth talking con artist that takes money from old people. Con job in and out, through and through.
Hi Wade H.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I did not sign up to pay for this however, they have been charging my card $39.80 per month.
Hi Penny L.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Never have i ever seen a company and its site so manipulative and deceitful. I used the services for two hours to continue building a resume, in hopes to unsubscribe afterwards and pay the small few dollar fee. Needless to say, i have already been billed 45$ and did not sign any disclaimer or warning they would be doing so. How shocking is it that a company is offering such help, with only the promise of the opposite.
Hi Laura D.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I was looking a free template to make a quick Resume for my sons aged 16 and 13 so thought great a two week trial. I know that I cancelled it within the time frame as I only used it twice and all within a week. Well I was checking my Visa statement today and to my surprise I was billed $39.80 which is $49.72 Canadian since that is where I live. When I called they also put all the blame on me and could clearly see I have not used it and said it would never happen again but would not refund me the money. I am beyond mad and angry. I think they make it look like you cancel at the time but in reality they do not put it through! What a scam!
Hi Kimberly B.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They have terrible customer service! I waited on the phone for 10 minutes for the person to tell me she wasn't going to credit my account at all, nothing! Not a prorated fee, nothing. And it's still pending on my bank account! I will be calling my bank account today to fight this fee. I can't believe they don't offer any kind of money back guarantee! The company should just charge $2 per resume and cover letter! Who needs unlimited amounts in a month for $40?! Ridiculous. The person on the phone wasn't helpful at all! We all understand that the subscription was for 14 days for the $2 charge. But after the 14 days, the $40 charge is for the next 30 days. I called the very first day after it was charged and they tell me that they will do nothing about it?! RIDICULOUS.
Their billing methods are deceptive and once you are caught, there is no way out.
------------------------------------------
Hi Sylvia K.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that your subscription has already been cancelled on May 2 by one of our representatives. As a courtesy, I have refunded a prorated amount of $29.85. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike A.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment and is the best value for full access to your resumes for the entire year. We also offer a $1.95 initial subscription which then renews to our 4 week recurring service for $39.80 but you can cancel anytime within 14 days if you don’t want the service to auto-renew. Printing comes with a paid subscription but you can download the plain text format for free. Just click download and select the plain text format.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer