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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This is a bait and switch site. You pay a few bucks up front when you need a resume template. In the fine print is an auto subscription for 40 bucks a month. This site needs to be shut down.
So they claim to charge $1.95 for 14 days, but yet charged me $1.97. I was willing to let this go, but after trying to cancel and it not working I was charged $39.95. I called asking for a prorated rate since I was a day late with their glitchy system and wham $29.95 for 6 hours! Are you $#*!ting me?! Stay away, I think I'm canceling this card too with all the awful experiences below me!
Hi Bee C.,
I’m very sorry that you encountered a cancellation issue. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The courtesy refund that we processed is a system generated done on a weekly basis.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Customer Service and Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I paid $1.95 for a cover letter 18 months ago and immediately cancelled the account so as to not get further charges. Without checking my account I was charged 34.95 for every month! And I don't even have a resume! I never received a single email to my registered email account to say anything had been paid or auto renewed each month and have had no contact from customer support.
Hi Evan H.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Easy templates to follow with many choices for every job opportunity you may have. I highly recommend this tool for the serious job seeker.
Hi Daniel C.,
We are so happy that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
My teenage daughter was trying to build a free resume, followed the link to Livecareer, completed a template and then they wanted to charge $1.95. I was willing to pay this when she asked if she could use my credit card, but I did NOT authorize Livecareer to bill me $50.67 Canadian for the next 6 months! Over $300.00! My daughter had gone on line to access the site, and she had received a message that the subscription had been cancelled, so we thought fine. We do not have to do anything else. However, the charges kept coming every month. I went on the Live Chat with Alaine and gave her the last 4 digits of my card number, the date and reference number of the transaction; however, for some reason, they could not find any record of it. I finally spoke with a live person, and he could only refund the last month that had been billed to my card, not the other 6. I told them to look at the activity on the account... there was NOT ANY because she had received a message stating that the subscription had been cancelled! However, they had not confirmed the cancellation with an email; therefore, their tech department had NO RECORD of it. BEWARE! DO NOT USE THIS SITE! And Anne, when you read this review, the only way that you can remedy this situation is to REFUND ALL OF MY MONEY THAT WAS TAKEN WITHOUT MY AUTHORIZATION! My teenage daughter is trying to save money for university and she is working all summer as a lifeguard. She is volunteering at homeless shelters, soup kitchens and with the Salvation Army Food Van to feed the homeless. And there are companies like this who are STEALING money away from her! Shame on you! My rating should be negative 10 stars, but that it not an option!
Hi Lee S.,
I’m very sorry that you have had this experience with our service. Once your subscription is canceled, you'll receive an email confirmation. There are times auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Don't subscribe to this website, they will steal money from your bank. Stay away from this website.
Hi Carl N.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Their resume service was easy to use and best of all easy to cancel the subscription! Very happy
Hi Liz D.,
We are glad that you found the site easy to use and cancel. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
The [program is horrible and they continue to bill you even after you cancel. BEWARE!
Hi Debbie B.,
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The resume writing part is pretty good, but the billing system they've set up appears to be deliberately designed to fool you. Paying a couple of bucks for a resume is a good deal, but they want you to pay monthly membership fees. It says on their site to cancel after 14 days. I read it, noted it, and cancelled -- or thought I had. Apparently it isn't as easy to quit as I thought. Latest credit card statement has two charges for $39:80. I phoned and they removed one of the charges. Be very careful or you'll pay more than you planned.
Hi Barry M.,
I’m very sorry that you have had this experience with our service. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Cancellation should take place within the 14 days, not after. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We have refunded your account as a courtesy.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Just wanted a simply CV - which they charged me for. Didn't see the small print that everyone's talking about. All of a sudden more money is disappearing from my account. They don't even have the decency to return my email. DON'T DEAL WITH THEM!
Hi Paul T.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I made one cover letter. I thought it was going to cost me $1.90 as advertised. I was scammed and charge $39.50 because I didn't cancel after 14 days. I had no idea this was the case. I feel so deceived and there customer service line told me that I had made a mistake and they were unable to help me. I hope others can read this and be warned. Don't do it!
We appreciate you sharing your experience with us, Leslie. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
As everyone has said, $1.95 for s resume and in small print it says you agree to a subscription. I also called regarding these charges and they said too bad. They had no intention of refunding $80.00. I'm going to dispute these charges! Taking advantage of consumers!
Hi Tami L.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I wanted to give a heads up that you will likely see a "International POS fee" on your bank statement. Apparently in small print, this was mentioned. They do their banking in the UK. I didn't read the small print.
It is kind of deceiving that they advertise as free resume building. I didn't know it would cost until after spending a lot of time creating my resume and at the end is when you see it'll cost to print or save it. I did not read the terms & conditions beforehand. With that being said, I was able to create & make a copy of my resume.
Hi Lisa K.,
I’m very sorry that you have had this experience with our service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I just want my $72.10 back that I didn't have! It really pissed me off that they willing went back into my damn account and took my $$$! I am still in disbelief about this! I deactivated my account asap but I am not sure if they will still be taking $$$ out my account. I need to go to my credit union asap! I just want a refund that's it!
Hi Natesia,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I really liked the service I received from livecareer.com The interface was very easy to use and guided the resume creating process which made for a quick creation. They also glanced over it and offered suggestion to help strengthen. I would recommend this product for anyone who is looking for help making a resume.
Hi Robert,
We’re glad that you like our service and found it easy to use. Thank you for recommending us to others. We wish you success in your career search!
Best Regards,
Anna
LiveCareer
Please contact the BBB if you are caught in this scam. They are in file and you WILL get your money back
Hi Eliza,
I’m very sorry about the experience that you have had with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
None of the featured worked on the website complete was of money and time! Contacted multiple times to cancel my account they said ok and I was still being billed. Used the option to talk to them online said it was canceled still never got email confirmation finally tried calling yet again to wasted 30 minutes of my time and the phones were disconnected. I only then got a response when I contacted my credit card company to dispute the charges! Then they were willing to cancel my account but charge me another month. How thoughtful. Thankfully my creditcard company blocked charges and is refunding me. I'm not one to write reviews but they're a horrible company!
Hi Kelly,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
Excellent website. Great for resumes and cover letters. Exact and effective.
Hi Jamie,
We’re glad that you like our service. We wish you success in your career search!
Best Regards,
Anna
LiveCareer
I only used one time and couldn't even upload the resume I PAID for and I also used it MONTHS ago and just now saw a fee for 39.80 I'm extremely frustrated please I need a refund. That is my hard earned money.
Hi Sabrina,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I wish I had read these reviews before I started my trial period! The same thing happened to me. You think you have canceled within the trail period based on their online direction and they still charge you $39.80!
Hi Helen,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
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Hi Collin S.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer