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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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They have an automatic subscription renewal service. Pay attention to it. I was charged for an extra month after purchasing a one month service. This site is stupid. I will never pay someone to try to get a job again. What a stupid idea I had...
Good Luck.
Tried this website and not all of the features ever worked. During the trial, and after they charged me the 39 dollars. Never again. Do not recommend. Thought i had cancelled my subscription and they charged me again!
Hi Oscar,
I’m very sorry that you have had this experience with our service especially with the features. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I basically had the same service as everyone else on here. Although there are a couple on here who did have a good experience... That is doubtful. Maybe live career hired them to write the review. Bunch of a-holes if you ask me. I have been on the hold now for twenty minutes trying to get a refund. They probably wont get back to me either... hoping I'll hang up in frustration. Their customer service sucks. They should be ashamed of themselves. By the sounds of it that Anna girl has been quite busy writing apologies for the lousy service. Almost all the reviews have her name on it.
Hi Randy,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
The prices displayed are not correct because they will charge you much more. Within 2 weeks I was charged another $39 and was told that all of their "subscriptions are auto renewing. This is to ensure no interruption in your service." They charged a flat rate for the resume, two weeks later charged $39 and had another $39 scheduled in a couple weekd. TOTAL SCAM, THEY ARE SNEAKY AND TAKE YOUR MONEY!
Hi Shukorina G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
This company any had been taking money from my credit card since January 2015 without my knowledge! My daughter went into your site to write a resume so she could get a job for the summer holidays (yes I'm in Australia) and could didn't see anywhere on the site that there would be a continued charge after this... And what the hell is the charge for anyway, what else do they offer. There have been no further emails from you so I don't understand why there is the monthly charge? I demand a full refund immediately. Please email me before I need to take further action!
Very unhappy
Hi Monique H.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
1.95 for resume. Small print which I didn't see anywhere is $39 a month after 14 days if you do not cancel. Charged me under a different email address. Called them and they would not issue me a refund saying I agreed already. Spoke to supervisor who then tried to tell me they can only give me a partial refund because... it already processed most of the payment? Complete BS because I called them a week after the charge. DO NOT GET THEM TO MAKE YOUR RESUME. THERE ARE OTHER COMPANIES WHO WORK WITH INTEGRITY!
Hi Preston R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
Helpful online tool to update the look of your resume depending on the type of position you are looking for and to give you hints with your cover letters too. Still takes time to imput the information but once you upload your information you can tweak as you wish and change the format instantly, saving you hours of formating time. If you want to save even more time, get the subscription so you can save all the different formats you want.
Hi Catherine W.,
We are glad that you enjoyed our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I was under the impression that an email would be sent notifying me that the trial period was over. Besides sending me a resume that had terrible spacing (one full page and a third of a 2nd page), I was charged $39.00 after using the site one day.
I was fully finished my resume before I realized I would have to sign up to print it out. They lore you in, you spend a bunch of time creating a resume, and then they tell you you have to join before you can print it.
Hi Shannon L.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
No they are just another Scam. They are using unauthorized with from Debit card accounts.
Do not trust this unethical comp[any at all.
Use them at your own risk.
Hi William P.,
We provide effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Hello - I never subscribed to your services and you are debiting my bank account - 4 months of debits. Please reimburse IMMEDIATELY.
Hi Elizabeth B.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I think perfect resume should send out a email if you are going to be billed. I didn't see the small print that said I will be billed 35 dollars. If I wanted to be billed 35 dollars than I would have spent more with ya'll the first time not 2.95. This website site is a ripe off and I will NOT tell anyone to use ya'll website. Oh and I called ya'll today for a refund of my 35 dollars but yet I will only get 26 dollars back. So get take the rest of my money. NEVER again
Hi Jida R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund issued was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I was unfortunate in my decision to try this company for my resume builder. I paid their low 14 day fee and went to their website to cancel within that time frame. I went into my settings and hit Delete Account. It came up with my account is expiring. To my surprise I was hit with a $39.80 charge on my account. I went on to their website to LiveChat to find out about this charge. First off the customer service is horrible, very rude and was shocked at the service. I was informed that Account is different then their Subscription. That cancelling your account doesn't cancel your subscription. SINCE WHEN!
They will not work with you at all, they would not reverse charge or refund partial. I was told she would cancel my subscription but when I went back in my "Subscription" was still active. I can see from other reviews this is a habit of theirs. I will not recommend this company and I hope this review helps in your decision.
Hi Jennifer M.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
This is one of those websites that lures you in with a simple low fee, and then deceptively charges you a whooping 40 bucks without sending you an email notifying anything sort of transaction. This kind of business practice is unacceptable.
Additionally, when I contacted live chat for support, the operator, known as "Ran", was EXTREMELY rude and unhelpful. Absolutely awed in his or her level of unprofessionalism as a customer service rep. There was nothing but arguments and a refusal to see the facts as they present themselves.
Stay FAR FAR away from this website. There are much better options out there, but this one is akin to that of a scam site.
Hi Benjamin S.,
I’m very sorry that you have had this experience with our site and you did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This site auto charges you with fees that are not made explicit to the user. The UX/UI is shoddy at best and I had a bad experience with customer service when I attempted to get a reimbursement. I will never use this site again, and I would not recommend this site to anyone.
Hi Aki G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I was having trouble editing my resume & cover letter. I called customer service & the representative could not have been more helpful! I was beyond frustrated & she fixed my editing issue immediately!
Hi Linda N.,
We are so glad that we were able to assist you. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
If you do their 14 trial and don't change to a yearly subscription $39.80 they auto renew you at $39.80/month! Yes $39.80/month! They won't work with you at all! Very unprofessional
Hi P T.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our 14 day access that auto-renews at $39.80 on the 15th day billed every four weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Anna thank you for your reply, however I would like to point out that yes u might have it in your small print that it is auto renew, however given the amount of complaints about your company online perhaps you should actually make an option, would you like auto renew at £22.95 per month, yes or no! You can also see that there is no activity on the account and perhaps send a reminder that we are paying for something that we are not using! Well done in scamming hundreds of pounds off people
Hi Margaret G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Our record shows that the subscription has already been cancelled by one of our representatives. We have also sent you a cancellation confirmation email for your records. As a courtesy, I have refunded the last charged for £22.95. Unfortunately, this is the maximum that we can refund. We do state on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
They don't care about you or your resume one bit. They want to do what ever they can to get your money. Somehow, After canceling my account I was continued to be charged under another email address that does not exist! Do Not Waste your money
Hi Christel J.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This place is truly horrible! I bought the 1.95 subscription a couple months ago, cancelled it and my account, re logged in today and was charged 40 DOLLARS. This is not what I signed up for! Tried contacting customer service right away and they said they couldn't do anything for me! Will be contacting my bank right away!
Hi Lani M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Toni was extremely patient and helpful with fixing my resume and cover letter... now I can proceed with mailing my resumes out... I can thank Toni enough for her help...
Hi Daryl N.,
We are glad that you found Toni helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Kevin,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer