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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I understand the warning about the 9.99 charge PER WEEK after 14 days. BUT there are people out there that are jobless and are trying to save as much money as they can. What if they totally forgot about the 14 days. An email of phone call would be nice. Also 9.99 FOR WHAT!? What do they do besides making resumes pretty? Do they help you find a job? Do they call you with a representative with job leads? NOPE. THESE PEOPLE ARE DISGUSTING! STAY AWAY!
Please Do not waste your money on LiveCareer. To expensive for very little. Customer support is scripted with no human quality to it. Horrible horrible horrible.
Hi Nicole C.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I have a major issue once again and, once again, there is no online help / chat or any other contact except phoning. (a) I live in a 9 hour time difference zone to Livecareer (b) cost of calls is exhorbitant. I need an EMAIL or CHAT for assistance!
My current issue is that, what is saved and appears in Livecareer is NOT what is downloading! Please see photographs / screengrabs.
HELP!
Hi Judith O.,
I’m very sorry if you encountered formatting issues. I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
It lets you think you're getting a free resume template but makes you pay at the end to get it. Had trouble with it printing correctly and uploading to an application website. I don't advise using it. Does have nice templates.
Hi Carol M.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
With regard to the printing issues, it is advisable to download it in PDF or MS Word format, save it on your computer, then print it directly from there. For uploading to an application website, some sites would prefer it in plain text format only.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I signed up for a 2 week trial which you do have to pay for. Howver I was charged once at sign up and then again the following day. Not only that at the end of two weeks I cancelled the account and then realized I had been charged an astonishing $40 that Same day. I contacted them and they refused to refund my money so I am left with no subscrption and I am out $40 for nothing.
Hi Allison M.,
I’m very sorry if you encountered formatting issues. I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I will report this site to the FCC. Fraudulent company... I never signed up and they are taking $39.80 every week. Watch your statements carefully and change your card info. The 888# on their site and 800# on my bank statements are non-working numbers. I even got charged an international fee which proves this company is NOT based in San Francisco.
Hi Margaret J.,
I’m very sorry that you have had this experience with our service were unable to get in touch with our customer service. Our phone lines are up and running. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. It is billed every four weeks, if not cancelled. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
It's very hard to cancel this subscription. I had to cancel my credit card.
Hi Julie W.,
I’m very sorry if you experienced difficulty in cancelling the subscription. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Even Anna B is an automated response, Looking at all the reviews and responses from Anna B and it's all the same scam.
CON ARTISTS, FRAUDS, give me back my money!
Hi Clayton W.,
I’m very sorry if you feel that way. I can make things right for you. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Helped me develop a professional resume which in turn helped me get a job.
Hi Rebekah J.,
We are glad to be of help. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This site is for those have never formatted a resume or cover letter. Trust me, you could goggle examples on the web and get the same info. Yes, I too was drawn in by the $1.95 (excuse me, what ended up $2.95) "try us" period. I began this pitiful experience on July 17th, cancelled on july 23rd. On Aug 10th I was charged $35.10. NICE! Live Career. Pat yourself on the back for another vicious scam. What I can't understand is how this company is allowed to continue this... Hopefully my bank dispute can end this. I really don't want to have start a legal action for continue abuse in my account.
PLEASE! DO NOT ENTER INTO ANY AGREEMENT WITH LIVE CAREER/MY PERFECT RESUME.
Hi Eva D.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I registered on the site last June, and unfortunately used a credit card which I do not use for day-to-day use. At the time of registering was given to understand that I would be making a one time payment for my Resume Builder, and nowhere was it mentioned that there would be a monthly recurring charge of USD 43 or thereabouts which I have now been paying for the past 15 months.
When I wrote to their Customer "Service" about this was told that this was their standard procedure and that the subscription is auto-renewing. Apparently this is supposed to be stated on every page in the purchase process and they are supposed to send a payment confirmation email stating the date and amount of the auto- renewal, but did not receive any such notifications from them.
I have now asked my Bank to stop payment, and the subscription was Cancelled by LiveCareer only after these instructions were sent out. After paying them more than USD 650 dollars, they have kindly agreed to refund USD 19.95.
Can only warn all potential customers to steer clear!
Hi Rayomand D.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund processed was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I highly recommend this site for a quick resume. It was easy to set up and get started. Very clear instructions. Customer service was spot on. Would definitely recommend them to anyone.
Hi Cindy B.,
We are glad that you enjoyed the site and service. Thanks for recommending us to others.
We wish you career success!
Best regards,
Anna
LiveCareer
Sent my fantastic resume, was called the next day for an interview, offered the job that day! Thanks to my perfect resume!
Hi Patricia T.,
Congratulations on your new job! We are glad you liked the site. We wish more success in your new career.
Best regards,
Anna
LiveCareer
I have now cancelled my account three times, and yet they keep charging my credit card. The first two times were on-line. When I spoke to the rude woman in customer service, she stated that there was no record of my cancellation. I was able to get a partial refund today, so I hope that means that it is FINALLY cancelled!
On top of terrible customer service, the service itself does not work well. I tried repeatedly to work on my resume, and the program kept freezing. For $120, I didn't get even one decent resume out of this site! So if you are smarter than me, and reading reviews before submitting your card information, my advice is DON"T DO IT!
Hi Danielle G.,
I’m very sorry that you have had this experience with our site and if you did not have the best customer service experience. We send an auto generated cancellation confirmation email once the subscription is successfully cancelled, you will also be prompted that it is indeed cancelled.
The partial refund was given as a courtesy credit. Rest assured that you won’t be billed any further.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing, Product and Customer Service team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I didn't get the service canceled in time, so was charged the first months fee, which is my fault. But when trying to cancel on-line and remove my account, they kept charging my credit card. And then when I called and spoke with a representative to remove the 2nd charge, they would only process a partial refund. And they again charged my card for another fee. I again spoke with them today and they basically said that if I didn't have proof of the cancelation, that it was my problem. And if I felt like both charges needed to be removed, then I need to dispute the charges with my credit card. While the resume builder was good, it's not worth the hassle of canceling the account. I would NOT recommend Live Career to anyone unless you use a prepaid card to sign up with.
Hi Tanya W.,
I’m very sorry that you have had this experience with our service. The partial refund was given as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Do not sign up for this companies services, they will steal your money! Without any notification they started charging my card many times. They stole over 150 $ from me. Make sure you avoid them.
Hi Joe S.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
SCAM! My daughter could not print the resume, first of all. FREE is NOT FREE, it is $1.95 and that is just the beginning... SECOND, she cancelled ON the 14th day, which they say was the 15th day so they charged her not $1.99 but $43 to use this pathetic site once. When I called to see about getting her refund they were snarky and said it was the users responsibility, yeah... which she did cancel but I guess it depends on how you count 14 days. Maybe they use the new Common Core math to count? In any case, for a one time use, that was supposed to be free, it was anything but free!
DON'T use the trial UNLESS you are prepared to get sucked into an automatic renewal that they WILL not refund. I would not recommend this site, there are other places to go for a resume that do not scam young college kids or young business professionals out of their hard earned money!
Added 8-10-2015: Yes, they replied as they have done with many of these reviews but if you review those other reviews LCRB will do nothing to change their practices, only offer more excuses & blame. I checked the dates on the bank withdrawals and our cancellation e-mail and it falls on the 14th day, yet they still refused to reverse the charges. I will not waste my time with them, I have filed complaints with the BBB, the FTC, and a bank dispute and I urge all of you who have cancelled on time to do so as well.
Hi Sharon R.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I too was scammed by live career. Same thing happened to me what everyone is saying. Took money from my account with out me knowing. Tried to live chart with them twice and still they won't refund my money back.
Hi Karolina F.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
, look at the number of 1 star posts, compared to 5 star posts, a clear indication that something is out of kilter Quick run!
Hi Penny O.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
If only I had read the reviews of livecareer.com prior to using it. As others have experienced, I was advised that I could utilize the resume format for 14 days for $1.95. I did not notice the statement that if using a debit card an international fee would be charged. The format was ok, but accessing the program to make edits was difficult. Two weeks later my debit card was charged $39.80 and $1.19 international fee for what the representative says is a subscription I authorized. I did not agree to any continuation but she insisted that the site indicates that unless otherwise cancelled your use is considered a subscription. DO NOT USE THIS SITE.
Hi Kathleen M.,
I’m very sorry that you have had this experience with our service and encountered editing issues. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
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Hi Juan C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on the subscription sales page and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer