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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was looking for support in writing my CV. I accepted to pay around 1.5 USD for a one shot service. This dishonest people are now charging me 39.80 USD monthly!
Never subscribe anything by them!
I used this site to create a resume for my husband who was just laid off. The template were easy to use and I actually got a very nice resume for him without me having to draft from scratch. I needed a resume right away for an online job application. THIS part was fantastic!
Then comes the billing. Now, to those of you who are screaming about the monthly charge, that's your own damn fault. I check my bank accounts daily, DAILY, to make sure no one has gotten hold of my bank info. It's just the smart thing to do. They charged the $1.95 on the day that I used their service. I went in and cancelled the subscription right after I downloaded the resume. HOWEVER, the NEXT DAY, there were two additional charges, one for one cent, one for two cents. If you keep track of your bank accounts and banking practices, you will KNOW that those little charges are used to test that your account is a valid account. Since they had already charged the day before for what I used, there was NO REASON to test my card later, UNLESS they were planning to charge me for the subscription that I had cancelled. I immediately cancelled my debit card and got a new one. Moral of the story... KEEP TRACK OF YOUR BANK ACCOUNTS, and you won't have your accounts drained! They only got me for 3 cents because I caught it early!
We appreciate you sharing your experience with us, Tracey. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Horrendous company DO NOT USE AT ALL i have been charged sine June and was only meant to be £1.95 i was speaking to a member of staff on chat and all he was interested in was saying have a nice day was rude and ended up cutting me of the chat NOT HAPPY AT ALL this company is ripping people of and is just a huge SCAM
Hello Sarah D, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
Same as many before me: Site showed an offer for $1.95, but was billed $40.20 instead. Paypal receipts show the original advertised amounts, but that wasn't what was actually charged to Paypal. Disputing now, since contacting this company seems impossible.
Greetings Normal U, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
Like everyone else... they billed me over $40 for a trial that was advertised as costing less than $2.00. No better than thieves who steal your wallet.
Helo Jennifer F, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best Regards,
Live Career
They said my subscription had been cancelled but charges kept posting to my credit card. The customer service representative was a defensive jerk and of no help. They refused to refund my credit card charges after the date the subscription expired. Finally after multiple trips to talk to their supervisor and further investigation they agreed to the refund.
Stay away from this website!
Greetings Karla J, I’m very sorry that you have had this experience with our service. We hope that the final resolution have been pleasant to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com.
Best Regards,
Live Career
This is why I canceled their service!
Do not even start your resume on that web page, Waste of your time!
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First, You should let user know before starting the aplication(resume-typing), after spending all that time on a resume, you guys are forcing the user to pay and it is not ethic at all! Second, Web page runs too slow and gives the error all the time. Got an issue and typing just couple of sentence took me for an hour! If I am paying for that, You should totally provide a better service!
Dear IIknur G,
I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
Just as everyone else, I purchased one copy of my resume for around $1 for an economics project. And they charged me $40 without sending me ANY emails whatsoever about the charge. A bunch of worthless leaves charging for a mediocre service that can easily be recreated.
Hi Ricardo V, I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
Their resume service was advertised as 1.95. Only after I paid I realized I had subscribed to their service. They do inform you on your receipt after you pay, only it's hidden under a bunch of mumbo jumbo and very easy to miss. I noticed later that my card had been charged $39 not to mention a foreign transaction fee. I cancelled subscription online and called for a refund but was on hold for half an hour. I will call again later and update my review.
Greetings I r, I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
I found this website and created a resume using there site. I remember there was a 14 day trial then it would only be a few dollars a month. Wow was I ever wrong I have been charged 39.20 for the last three months. I was never sent an email stating I would be billed this much. It never went to my spam folder but that suggestion is very shady to avoid any contact so they can keep chatting my credit card. I am expecting to have a refund and have also contacted the better business bureau about this company because they are very predatory and should be ashamed of their business practices! Don't ever use this company ever!
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
LiveCareer
Basically, I paid a few dollars for a resume and they charged me close to $40, which over drew the account I used and cost me even more money. Really? I do appreciate the accessibility of the customer service, but I am still waiting on that refund that hasn't come yet.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
LiveCareer
This service is a scam. We went online to cancel the service during the 14 day trial period and realized that we were charged anyway. Never been received a bill! Then called customer service after disputing with the credit card company and was placed on hold for 15 mins before the call disconnected? I have tried the chat feature and it would never connect and have now resorted to sending an email, which given my other experiences am not confident I will get a call back! Do not use this service!
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
LiveCareer
I used it once to make a quick cover letter for my mom and it was $1.30 for 14 day access. I did not know I had subscribed and needed to cancel... 20 days later I was charged $39.80 and so I called them and had them cancel my subscription. I better not get anymore charges... honeslty I might cancel this card because they are very suspect and the cancellation confirmation they sent I NEVER received.
Hi Stella B.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used live career for a month and then unsubscribed but they still charge me $39.80 every month.It's been like this for 4 months now.No way to contact them.
Hi Amol K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I used this to draft a resume which I couldn't use. And paid what I thought was a 1 off payment but going through my statement they have been double dipping every month since. It adds up 2 hundreds of dollars and I am broke now... I have requested my money back and to cancel it but I'm awaiting their response
Hi Julie C.,
I’m very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Used this site to create a resume and didn't realize the subscription kept going till cancelled. I ended my account as soon as I was billed $35. Went through the entire site to figure out how to unsubscribe. Even though I ended my account I was still billed for 2 more months because I did not send in a "cancellation request." Even though I deleted my account and had no access to their documents I was still billed. Very sketchy site, funny how they don't send an email verification before your subscription is up after the 14 day period.
Hi Amanda S.,
I’m very sorry that you have had this experience with our service. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also sent a confirmation email after purchase that listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Found their format useable- went in and created a draft and saved it with e mail address and password. Came back in the next day to review it and subscribe and couldn't access the draft.? Sent repeated request with no success for them to contact me.
If i get this type of non service trying to subscribe, what kind of service can i expect later on?
Hi Ryan M.,
I’m very sorry that you have had this experience with our service and were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I signed up to create one cover letter last February. I thought the service was free, or at most a few dollars... to make ONE cover letter. I just today realized that this site has taken $40 from me each month for the past 11 months... (I have a lot of payments coming in and out of this account all the time so it was easy to miss). $440 later and I had NO idea that I had signed up for a monthly service, I never would have agreed to pay $40 per month for a service that I needed only one time. Total scam, do not use this website unless you want to lose some of your hard-earned cash like I did. I also did not receive any receipts or email reminders (maybe they went straight to junk mail?) or anything like that. I had one email from when I first signed up, telling me about my "free" account.
Hi Erin J.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Do not use this website. I have paid a monthly subscription fee and every time I go to use the website to build a resume, they ask for another payment before I can download it. Several emails trying to rectify and I am still getting the run around. I have missed job opportunities because of this. Do not use this site.
Hi Rowena K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
All the reviews were accurate and dead on. In my case, I received confirmation for canceling but was still charged numerous times afterward. Dealing with the customer service is no fun...
Now they want me to resend the cancellation email they sent me back in June claiming they will have to 'escalate' to get the department that does auto confirmations to verify because customer service has no idea when mails are sent.
Hi R K.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
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Hi Mr. Oliver C, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.