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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I cancelled this service a year ago. Have been charged 35.80 per month this entire year.
Very shady fraudulent company
Greetings John F, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. It is of very importance that you could provide us that evidence that the cancellation was process. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can check you inbox since I took the liberty to send you a private message to see if I can be of further assistant.
Best regards,
LiveCareer
I believed that i cancelled this subscription months ago to then discover they are taking money from my card every month. It appears that i got the same response as everyone else which was we apologise but NO you cannot have a refund. When the adviser no longer wanted to discuss it, i was cut off. I am disgusted!
Greetings Mandy, we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
THESE PEOPLE ARE OUT TO STEAL FROM YOU AND GIVE YOU NOTHING FOR YOUR MONEY. AS SOON AS I ASKED A QUESTION, THEY STARTED BEATING AROUND THE BUSH, WOULD NOT ANSWER AND KEPT TELLING ME I HAD TO PAY FIRST. NO RESUME, COULD NOT PRINT OR ACCESS RESUME THEY LET YOU CREATE. THEY DID NOTHING AND WERE GOING TO STEAL FROM ME BUT I REFUSED TO GIVE CREDIT CARD INFO. THEY DID GET PERSONAL INFO LIKE ADDRESS, PHONE, EMAIL AND MORE BUT NOT MONEY THANK GOD!
Greetings Linda S we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com as well you can check your inbox since I send you a private message to see if I can be of more assistant.
(further info)
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free just select in the format section plain text and you will have your information download to the computer for free. Our pay subscription give the user more benefits such as the resume builder, cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area, interview videos, career tests and more futures that the clients could see over the web page as well we do have other good offers for those client that want or need the service but at the moment could not afford the initial price for whatever reason, we are here to assist the clients if they request assistant as well we can discuss options in how they can stay with the service and suggest some other help to land the job that may be they are tying to seek.
Best Regards,
Live Career
In May of 2015 I purchased a resume template from Livecarreer for $2.00. I downloaded the template and used it to create my resume. I thought that the transaction was concluded. Recently I was reviewing my visa bill and discovered that Livecareer has been charging me 39.80 a month for the last 8 months (for no service that I can think of).
I contacted Livecareer and they told me that the two week subscription (thats how long you have to build your resume) automatically rolls over into a monthly subscription. When I was making my purchase this monthly subscription was not evident. Why on earth would I want to purchase a monthly subscription to do my resume over and over again?
The company told me that the rollover subscription language is located in the terms and conditions (fine print). And it is also described in the confirmation email.
My issue is that the monthly subscription language is not apparent during the purchase unless you read the fine print carefully or you read the confirmation email (which I did not).
I think livecareer makes its money by counting on people not reading the terms and conditions or opening the confirmation email. Again, they are not forthcomming at all regarding the monthly renewal. If they were I would not have purchased the product. I have searched the internet and have found many of others who are being chargeld monthly fees by livecareer. The better business administration has hundreds of complaint cases exactly like this one. Alot of upset people who had no idea that they would be automatically charged every month. Even netflix sends me a monthly email notice that they have charged my Visa card. Livecareer does not do this either.
In all, I was charged 39.80 a month for 8 months or 318.40.
I would like this money back, but more importantly, I would love for someone to end their ambiguous business practice in which so many people are tricked out of their money.
Greetings Leroy S, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages (not in fine prints they are actually in bullets). We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records.
Live Career offer a full service that include building as many resumes as the client want as well for the cover letters (some of our client create a different resume to a specific job search criteria, that will actually help to be able to direct point skills and the correct professional word phrases regarding to that job they are applying for), sometimes to find a job can take several months and our service give the client the tool to access, quickly modify, create, download, print, email those resume from any kind of device at any time as well they can find jobs through our page and many other benefits.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com as well you can check your inbox since I send you a private message to see if I can be of more assistant.
Best regards,
LiveCareer
Horrible customer service! Used this site once assuming it was free because it says FREE RESUME TEMPLATES and when had to print realized there was a minimal charge so like others who spent so much time decided it was worth to pay. I believe they knowingly mislead customers! Never received an email stating anything regarding cancellation and billing (I suppose it could have ended up in SPAM. Where they should be!) Customer service reps have had soooo many calls regarding this that they have their lines memorized for this! If they really cared about the customer they would REALLY look into and return fees that were charged to people's accounts. I will surely make sure everyone I know does not use their services.
We very sorry that you have had this experience with our service.The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe. We also explain that the subscription is auto-renewing.
We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. Please contact us again if you have any further issues. Please email us at livecareer@customerservice.com
Best Regards,
LiveCareer
I signed up for the 14 day trial with complete understanding that it was up to me to cancel within those 14 days in order to avoid future charges. My account was inadvertently created in 2 different places (via gmail and via yahoo/facebook) ( i am still investigating how and why THIS happened)
I attempted to cancel one of the two accounts. Did not get prompt response and when I did it did not adress my situation.
So at this point i am down $1.95 + $1.95
Fewer than 14 days time elapsed when i saw a $39.80 charge on my checking account.
And then another charge for same amount...
Email and chat did not resolve my problem. Language barrier and confusion with account set up...
Now i have a third charge on my bank account!
I have requested that the accounts under my name be cancelled multiple times. Now I am being told that it will be cancelled 1/4/16 and that a refund is not possible.
I am disgusted that this is allowed to go on and be presented as a legitimate business.
Greetings Rachel L, I’m very sorry that you have had this experience with our service. Let me go ahead and double check your account, I have send you a private message please send me the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you.
Thank you in advance.
Best Regards,
Live Career
Excellent customer service! They returned all my money for their monthly fees after I asked them.
Thank you for your review. Have a wonderful day.
I certainly did not like the idea of auto renewal. I only wanted to use the service once so that I can take a printout of my resume but having to pay almost $40 for the entire month does not seem right to me. I expected a better price structure.
Anna B. [LiveCareer Rep] Greetings resumejohn g, We are very sorry that you have had this experience with the service. We provide the information and explain that the subscription is auto-renewing. The auto renewal is provided with the features of the 14 day subscription on the sales page, its also stated as well on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation of the account is going to prevent the account to enter the monthly subscription. Once it’s canceled, we send a cancellation confirmation email for your records as reference. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send me a private message through here and I will assist you with any more concerns.
Best regards,
LiveCareer
You sign up for the 10 day trial for unlimited access for 10 days and think $10 for 10 days seems reasonable and fair. In the very very very fine print they state that they will auto renew after the 10 days is up. When you call to cancel, they will have a VERY difficult time finding your account and then try to sell you on more their worthless service.
Greetings Leah B, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send me a private message through here and I will assist you with any more concerns.
Best regards,
LiveCareer
I went to this website to create a resume for my wife. I found this site on Google after searching for FREE resume templates. After sitting and creating the resume, for nearly 30 minutes I went to print it out only to find that they were charging me $1.95. Well, I has spent the time and agreed to pay the one time fee. Then today, I was checking my account and discovered they were charging me another $40.
I called to inquire what the money was for and was told it was for the membership that I ordered. After explaining I did not order a membership they instructed me that the $1.95 was for a fourteen day trial and if I had not cancelled in fourteen days that they would automatically enroll me in the membership. I called and complained and wanted the money refunded. They told me that they would cancel my membership and reimburse me $30 for the unused part of the membership.
So, beware of these kind of FREE sites and really read what you are agreeing to.
Greetings Chuck, We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
Yesterday, I complained about the service I had received. Today, I was contacted by a representative of the company. For that quick response, I will give them a great review.
The representative was very apologetic for the costs that I had been billed for 9 months at $39.80, however, she stated that the only thing they could do was refund the last three months $119.40. A third of the costs... well, I hope that the $238.80 was worth it in the end.
This is why I say that:
I am sure after she researched the account she could tell it was never accessed or used again after the initial payment was made. I am taking some responsibility as this was my fault because I trusted my sister to cancel this after the 14 day trial period was over and I failed to follow up with her to make sure it was done.
However, the notifications that were sent (as the representative stated) were sent to my sister's email address NOT MINE. I was ONLY the credit card holder and since she placed the order the she saw the auto billing information given on each page of the process, if this was not cancelled, NOT ME. Now, this was the reason that I was given that they could only refund the last three months. This make no sense at all. I ever was a part of that process to be held responsible for or accountable for, yet it was my card that was billed. As far as I am concerned, the "free" resume was a lie to begin with that drew her in and had her provide all of her information to, but they would not let her print it without providing a credit card because they knew that this would happen. Some people are forgetful or irresponsible and they can get nearly $40 a month for a service that is not even being utilized. It is shameful.
I think that this company should have refunded the total amount since the account was never used more than to print the "free" resume. Bad business practices will come back to cost them more in the end than what it would have cost them to refund the entire amount. I know way to many people and I truly understand what a bad review can potentially do to the bottom line of a business. I believe that this review will definitely change the minds of those I personally know or network with on a daily basis. I still would NEVER recommend this company to anyone!
Hello Michelle H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or please check you inbox I already send you a message to double check you account and the final resolution to see if there's is any opportunity of further assistant.
Best regards,
LiveCareer
According to the reviews on sitejabber and the complaints filed to the Better Business Bureau, this is a very unethical company. If you believe you have been duped by this company, email their CEO:
*******@livecareer.com
We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
I gave them my credit card information, just so i can print off my resume after using their "free" resume builder. Turns out i had to pay them a small fee of $1.99 which i did. I checked my credit card statement and they have deducted just over $250. I tried to email them, no reply. Just an automated email saying they will get back to me within 48 hours. Its been 2 weeks now. I am lost. I don't recommend this site. I don't have a job and I cannot afford much this christmas.
Greetings Justauzer S, I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can check you inbox, I have send you a private message to assist you directly as soon as posible.
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION. They will continue to charge you even after you cancel your subscription. I was charged $40 a month for 9 months. There is nothing to do on the website. Hate this website. You're better of without it
Hello Olivia S, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
This site is a rip off. Do not provide them with your credit card information!
Update to review: The company did end up contacting me and offered to refund the amount they posted to my card. I did incur some insignificant international VISA charge but at least they did the right thing for me on the larger amount. I do appreciate that.
We are very sorry you feel this way about our company. As any other company we have our terms and conditions available to customer to see before purchasing the service as well we give the client the ability of using our builder for free with the ability of seen the final result and as well be able to download the content in a. Text format. However in order to use our templates and designs as well the premium futures we have the different subscriptions plans that give you 14 days of access for a current initial amount and we have 4 different statements that indicate the terms and conditions of use of the service and the auto renewal of the subscription if it's not canceled during the 14 days period. We are very sorry that you have a bad experience with our service we are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Like thousands of others I used this to quickly build a resume and paid the $2 and then immediately called to cancel. It's now the next month and my account was overdrawn by $40 by LiveCareer. Let me be clear... THIS IS FRAUD. I stayed on the phone for almost an hour to cancel. Now I'm still unemployed and my bank account is empty.
Hi Haley H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
This website at first was very awesome, but then it started messing up it wouldnt let me edit my resume so i decided to just print out what i could and i had to pay.
If i could i would give it -5 stars
Strongly disappointed
Greetings Taylor A, thank you for your feedback and I’m very sorry that you have had this experience with our service. We could have help you with your issue and of course assist you to build correctly your professional resume, I’m' really sorry that you encounter some problems with the builder. If you have the need to use the service again you can address us by email, phone as well by the socials media and we can offer you better's offers as well explain to you further more the benefits of the service and how to use it and get the best of it. You have a wonderful day and if you have any more concerns please send me a private message and we will take a look at your account and assist you further more.
Best regards
Live Career
Best regards live career
I am Ready here for every one that needs this website for building the resume, i know every thing about them
Greetings Maryam Z, thank you for the feedback. We live career have every detail of the subscription terms and conditions as well as other statements in the page that indicate that we have the initial period of 14 days access to a recurrent payment of a monthly basis fee that give user the ability of having all premium futures and benefits such as the Resume builder, cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area and more. Thank you for your feedback, have a wonderful day.
Don't do it. It's not free. You create your resume, then they make you pay & subscribe to print it. They're counting on you forgetting to cancel your subscription. Which 90% of people do, including myself. $#*! these people, $#*! this company, they should all be thrown in prison for this bull $#*!.
Greetings Bob S. I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
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We are very sorry that you have had this experience with our service, Lana. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly you can email me at customerservice@livecareer.com Also we have sent you a privat e message to see if we can be of further assistance to you.