From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I used the service just to produce a CV for my 16 year old daughter and paid the one off fee. Only to discover a monthly payment to be taken out which I did not see coming and can not see an e-mail confirming this.
Be careful when using them. They are apparently transparent and clear in the pricing - I do no think so...
I initially signed up for the trial also and have been being charged for a FULL YR.
The website did not show the rate or Price in the main URL or links, sub nav related to that. People don't use this website
Thank you for sharing your experience with us, Tito. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I used them to compose a resume, which was an okay experience. Later, I did not renew my one-year membership, and was told when I cancelled they could give me a shorter membership if I needed it. Today, I tried to reactivate my membership for less than one year, and was told they couldn't help me! So, this paying customer will never use their business again; it seems like greed, not customer service.
Thank you for sharing your experience with us, Steve. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
The lady that helped me Esmeralda Rodrigez was absolutely brilliant, I had worked all night on a CV, my laptop died, when I logged in it was lost, i could not find it anywhere, i had not saved it, I needed it for a job interview I just had, it looks like i got the job but they needed my CV and at waiting, without it id loose this job and Esmeralda got it back in seconds, she got it all back for me, she was so helpful and top customer service, she really did a great thing for me as it was so important to me and I am not even a member yet but will be paying after the service I got from this lady, just fantastic, she deserves a reward
Hi Loiuse,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Esmeralda. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Excellent templates. Easy customization. Great customer service! If you do NOT want to get billed on automatic renewal you MUST call and cancel. This is like most businesses these days... everything is setup on auto renew until you cancel.
Hi Rich,
Appreciate the 4 stars, Rich! Happy customers make our days brighter. Thanks!
Customer service was great. I enjoyed using their website. It was informative and had really neat features beyond resumes and cover letters.
They really worked with me t find the best price for the services that I needed.
Amazing
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our resume builder and your finished resume. Wishing you the best of luck in your career!
Customer service was great gave me a discount on service and was very informant. Offered a lot of assistance
Hi Derek,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I initially signed up for the trial also and have been being charged for a FULL YR - this is my bad for not fine tooth combing my bill but i tried several times t contact them and nothing... Finally got through and they tried to UPSELL ME! Nightmare and waste of money!
Thank you for sharing your experience with us, Robin. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
The system is great and the staff are really friendly. Highly suggest to to live talk with them than calling on the phone.
Hi Rudy,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Being partially tech challenged, this service was a blessing. It completely took the anxiety out of creating a resume again after having not done so in years. Very easy, excellent templates, and lightning quick Live Chat assistance whenever there was a challenge on my end. Highly recommend this service. The "added value" features are also quite helpful (preparing for interview, etc).
Hi Brian,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I used LiveCareer to write a resume and every prospective employer was impressed! Definitely an awesome service!
Hi Nathan,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
I have being a Customer since 2014 and live career and their amazing team has been behind, helping me boost my Career. Thank you, Again
Hi Jose,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Christopher was professional, friendly and knowledgeable! He fixed my issues in no time and was pleasant and made me feel like his good friend. I highly recommend this site for all your resume needs, especially if they are all as super as Christopher! Thank YOU!
Hi Onorina,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Christopher was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I had problems retrieving my saved resume, but Carlos Gomez helped me with the issue. He was really helpful and friendly. The website can made more user friendly, but there is always someone there to help you and guide you. I would really recommend this website! Keep up the good work guys <3
Hi Zuljendra,
We are thrilled that you were delighted with how Carlos was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
I was have trouble submitting my payment and John M was very polite and helped me get my resume in a matter of minutes.
Hi Charity,
Thank you for your feedback about John and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach.
I had confused myself creating multiple accounts to always get the trial price however when I chatted with agent Gilberto Cortes he helped me get it all together and was able to secure a much lower monthly if i wanted along with another trial offer and made sure while i transitioned accounts nothing was lost, awesome work and care!
Hi Steve,
We are thrilled that you were delighted with how Gilberto was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Josue Sanchez was super helpful when I asked how to move segments of sections around. He really saved me time and frustration!
Hi Kristina,
We are thrilled that you were delighted with how Josue was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I had an issue with Myperfect Resume but the wonderful Zoey I do not know her last name made EVERYTHING right for me and worked with me to ensure that I was gaining the knowledge needed to operate site and worked with me throughout everything to make sure I was a satisfied customer and that is a sign that this company is here to hopefully find people jobs including myself as a newly graduated student. THANK YOU ZOEY! YOU WERE AMAZING
Hello Mohammad,
Thank you so much for sharing your excellent experience about the Customer Service provided by Zoey. We are committed on providing a great customer service,
Rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
I was afraid calling in to temporarily cancel my subscription would be an annoying experience. But the staff member helping me with the process was nice and efficient. She discussed options to continue but was in no way too pushy. I appreciate the professional and informative call I experienced. This will definitely secure me wanting to continue my subscription at a later date and recommending this website to others.
Hi Kathryn,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We are sorry to see you go!
Alejandro was great, he went above and beyond. Answered all my questions and concerns in a timely matter.
Hi Eric,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Alejandro was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!