You get one bad review and you are banned for life! Worse yet, they will not let you close your account. Done with outrageous buyers premium's, 20-25% and outrageous shipping. Done with waiting for 8 months to resolve a dispute, not with Liveauctioneers, they turn a blind eye to buyers being scammed. I had to resort to my bank intervening so I could recover my money.
Great! It was well organized to help the bidder no where the auction was what the next item was and gave appropriate amount of time to let people know when that item was going to be sold. Also, the auctioneer gave many warnings last call, etc. to let the bitters know they had the final chance if they wanted it to bed. It made it very easy for online bitters to participate in the auction. I look forward To finding items I am interested in purchasing in the future and have the confidence to know that I can bid with confidence.
On 5/25 I bid on a item.last call was presented and then it appeared on my
Screen that I had won the item,a display of fireworks appeared.
I watched as my credit limit was deducted for the item.
I thought I won the item,but nothing appeared on the won column. I
Did see that the item sold for more than my bid. I contacted liveauctioneers
The same day and recieved a generic email,saying they would contact me.
Wanna bet? I will never use them again and will contact all antique facebook
Groups dealing with antiques.
I bought a authenticated signed dennis rodman photo framed for 20 bucks quite a steal right well it all in the end to get it shipped from the us to canada costed 70 bucks in all i trust the website and if you have the shipping money go ahead and spend away.
Dear Lincoln,
Thank you for sharing your feedback with us. We appreciate your excitement about the authenticated signed Dennis Rodman photo framed at such a steal! However, we understand your concern regarding the shipping cost to Canada.
Shipping charges can vary based on the destination and the size of the item, and we apologize for any inconvenience this may have caused.
We value your trust in our website and want to assure you that we are continually working to enhance our shipping options and negotiate competitive rates to offer the best possible experience for our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at info@liveauctioneers.com. We are here to support you and ensure your satisfaction.
Thank you for choosing LiveAuctioneers, and we hope to serve you again soon.
Best regards,
LiveAuctioneers Bidder Support Team
I have interacted with many auctioneers on here, and do a bit of business with them. Yes, I have my favorites but I am certain there are others that I have not interacted with, that are very good as well.
Hello Sue,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
The website had me bidding against myself so that I paid more than I had to for the items. It told me I was the only bidder, yet it kept raising the bid. When I emailed the auction house, they told me it was Live Auctioneers fault and that while they sympathized with my plight, they could not fix the problem. I than emailed LiveAuctioneers several times, explaining the problem, and I even answered a pro forma email that I received from them asking what I thought, and I again explained the problem to them. They never even gave me the courtesy of a reply. I had to pay the higher price to obtain the item.
Hello Denise,
I am sorry to hear about your experience. Please reach out to us at info@liveauctioneers.com so that we can try to help to resolve this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
This site is really interesting for the kind of things I like to buy but when you won something and the seller remove your bid for any reason, I think, you LiveAuctioneers, you can't let him to do that because that's not fair for someone like me ( the buyer) who spend time to bid and receive this behaviour from the seller. Not admissible, not at all! I got this bad experience on your site and you never fight and take the position to defending my (Rights). That's still in my mind about Black RiverAuctions for two aquarelles!
Hello Lina,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
I have purchased from several of your auctioneers, and some were honest and some were dishonest. One in particular, I have since learned, openly sell fakes. Others run scams via shipping. And, some are honest and accommodating.
LiveAuctioneers is, and always has been, my favorite way to bid on auctions. It's so easy to search for auctions worldwide, easy to sign up for auctions, and the bidding process that LiveAuctioneers has set up works extremely well.
Hello Bill,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
All of the purchases I have made through the site have been easy and efficiently handled by the auction house. The auction house has recommended shippers who have also handled the shipments quickly and efficiently. I give LiveAuctioneers a A+ rating.
Good auctioneering that presents opportunity in a timely fashion... and follow up with winning bids that are swiftly directed to packaging and delivery local and international...
Very pleased
Gene Mascardelli
Not enough locations, hard to search, doesn't save searches, you should be able to see an items location when you search it, you can't see auctions contact info easily when you have a problem to resolve, and if you are late paying you can't see you have a strike against you until others decline you.
I see items that sell for 1500 dollars and they are listed again after the auction ends. That is extremely deceptive and I won't buy anything there for that reason. Also beware of fake designer items. Handbags ect. Some are real some aren't.
Hello Dawn,
I am sorry to hear about your issues with your purchase.
As the online bidding platform, LiveAuctioneers are not necessarily experts on specific items. As the item is in the possession of a specific auction house, they would be the best point of contact to request any information you feel may be missing on the item page. In direct response to your question, all auction house sellers on our platform are screened prior to inclusion on our platform. We then do periodic audits, as well, both directly and then via monitoring review sites and our own feedback scores for each auction house. We have found that is very hard for us to make a subjective judgment on whether a particular item or auction house offers its buyers good value—but, we also believe that all sales should be based upon accurate and transparent descriptions such that there is no tolerance for intentionally misleading information on our site. In the event that we detect questionable behavior, we suspend the auction house from posting future auctions on our site.
Please reach out to us at info@liveauctioneers.com so that we can try to help resolving this situation.
Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Audrey
LiveAuctioneers Bidder Support Team
I just recently discovered LiveAuctioneers and, unfortunately for my time and finances, have been spending far too much time and making too many purchases on LiveAuctioneers. I love the wonderful variety of items that are showcased on the site and the combining of many auction sites into one. I have had very good experiences on LiveAuctioneers and will continue to use the site.
Hello Betsy,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
First experience with LiveAuctioneers. Very professional service. Learned that some of the vendors' international shipping costs are far greater than others, which I'll take into account in future auctions.
Hello Craig,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
I am in the industry and use the site often. I have contacted LiveAuctioneers multiple times regarding the blatant selling of fake items and about "auctioneers" hosting auctions that aren't really legitimate. Some of these companies exclusively sell fakes or post egregiously high estimates and run up bidding phishing for a legitimate bid. LiveAuctioneers will politely respond but turn a blind eye. They are losing reputable companies and becoming dominated by fakers.
Fake items, bad auction houses, horrible LiveAuctioneer services... A BIG SCAM!
Be aware, when you step into here, they will trick you into bidding, and force you pay for those big scam items, total fake... people here do not have moral codes
Like the old AT&T, live Auctioneers doesn't care because they don't have to. I found something I really wanted, bid way early, continually got notices that I was the highest bidder at Nadeau Auctions. As i watched my highest bid get placed, which I offered two weeks early, someone "on the floor" bid the SAME amount and for some reason (undeclared reserve?) they got the item, live bidding was shut down before I could offer more (which I would have, lots more). I did contact both live Auctioneers and Nadeau and their excuse was that it's up to the auctioneer to pick the bid. So their advice to bid early and high is meaningless and there is no action to be taken. I've contacted my States Attorney General's fraud department, we'll see how this plays out. My advice, bid directly with the auction house, don't use the live Auctioneer platform, they are just there to obey the auction house, not advocate for you
Hello George,
I am sorry to hear about your experience. Please reach out to us at info@liveauctioneers.com so that we can try to help to resolve this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
I tried to register for an auction, the pop up window did not allow me to fill in any information. I closed the window to try again and it said my registration was pending! I hadn't filled out my name or any credit information! The auction house couldn't help me, there are no good phone numbers to actually speak with any. They didn't return any calls and did not respond to my email inquiries with any help.
I had to use a different email to register so I could bid.
Horrible service!
Liveauctions can't be blamed 100%, but they can possibly do a better vetting process in the auctions houses listing on their site. Some auctions may be legit; however, unsure how an auction house would be able to auction off an item on the same day I purchased the exact SAME item from a reputable collectible online site. Do your research on the auction house. Buyer beware. Due your due diligence. Read the reviews. Research the auction house.
Hello James,
Thank you for your feedback and I am sorry to hear about your experience. We would be happy to try and help resolve your issue. If you would send information on the issue to info@liveauctioneers.com so one of our senior representatives will be more than happy to help you resolve your issue.
Sincerely,
Francia
LiveAuctioneers Bidder Support Team
Answer: Hello Tim and Ted, Would you be able to provide me with your case numbers so that we can provide you with proper responses? Contrary to what you might think, we are trained to handle cases in the best way we can and I would love to see if there so something more that we can do for you Tim!
Answer: Hello, Please refer to our article below for a brief explanation on bid retraction: https://help.liveauctioneers.com/hc/en-gb/articles/24710276255249-How-to-cancel-retract-my-bid Thanks
Answer: Hello Mayer, Thanks for reaching out. Can you kindly email info@liveauctioneers.com once again or provide us with you email. Kristelle is no longer with us. Regards, Bidder Support Team
Answer: Hi Tim, Thank you for reaching out. Can you please email us at info@liveauctioneers.com with your account's email address so we can look further into this. Best, Bidder Support Team
Answer: Hi Russell, Thank you for reaching out. Can you please email us at info@liveauctioneers.com with your account's email address so we can look further into this. Best, Bidder Support Team
Answer: Hi Theresa, Thank you for reaching out. Can you please email info@liveauctioneers.com and provide us with the Invoice number of this transaction or any other details so we can try and mediate a solution. Best, LiveAuctioneers
Answer: Hello, Can you tell me the email address for your account so that I can look up what might be going on?
Answer: Hello, Yes, you can! You just need to set up your free account and you will have access to our entire past sale history.
Answer: Hello, In regards to Authencity, you need to review the item and its description. That should give you most of the information that you are looking for in regards to the piece. If you still have questions after that, you can reach out to the Auction House directly either through the LiveAuctioneers portal or the Auction House's contact information that is on their Auctioneer page.
Answer: Hello, Are you talking about leaving feedback on Sitejabber or for an auction house that you had a purchase with?
LiveAuctioneers has a rating of 2.1 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveAuctioneers most frequently mention customer service, credit card and phone number. LiveAuctioneers ranks 165th among Auction sites.
Dear Jeff,
Thank you for your review and I am sorry for the negative experience you've had with us.
Can you please email us at info@liveauctioneers.com with your LiveAuctioneers account info so we can further investigate what happened.
Best,
LiveAuctioneers Bidder Support Team