Litfad

Table arrived damaged! They sent replacements which was also damaged! Cheap rubbish how they still operate is beyond me

They take months to send you very damaged goods and then they refuse to refund your money. Scammers.

We ordered a table and it's been over 6 months and we haven't received it! There is no customer service phone number.

Rubbish and nothing matches what is sold on the website, and a return is impossible. Never buy anything from this funny company

Never shop like that,don't buy,they give you damage items like 80% damage,they don't give you full refund….

I bought for a 1000$. Impossible to return a cheap looking light. Return policy is a scam. You will lose your money. Never buy from them

Scam site listing cheap alibaba products on a fancy western looking portal with zero support or ethics.

They deserve negative stars. The first red flag is they they never sent me a receipt or invoice or any confirmation of when the item was coming. I had to get the purchase details from PayPal. When I reached out they just told me to wait and as I kept waiting I reached out again and they sent me tracking numbers that didn't work. When the item finally came months later, one of the boxes was completely smushed in with broken pieces so I refused to accept the order. I asked for my money back but they said they could only refund my order minus $700 which was more than half the cost of the wardrobe. They also said that they could send a replacement order for free so I did that instead. Again, long wait with no confirmation, non-helpful customer support, and fake tracking numbers. Months later I finally received the order and it of the 6 boxes with hundreds of pieces there wasn't a single instruction manual. When I asked about it, then sent me a single page "instruction sheet" with 7 lines of text, describing missing pieces that were not included in my order. I'm not even sure the sheet was at all related to my order. When I sent customer support the pictures again they said that they would reach out to relevant parties and to keep waiting a few more days and then another few more days. In the meantime, I reached out to a professional to help me assemble it and he confirmed for me what I already knew that there were missing pieces, broken and stained pieces, the "instruction sheet" was completely unhelpful, and it was impossible to assemble. They wasted my money, my time, and my resources. They need to be reported for bad business practice.

Purchase something described as FIREPROOF. It is not, they now admit that. Will take it back if I pay $300 in freight!

Scam! Read all of these reviews, I could repeat them all. Junk. No refunds. No returns. They hardly speak English. Can't get anywhere with them.

This company wont deliver the item you buy - and will make you wait for ever and not refund you.
This is what we call a FRAUD

I ordered a desk ($1,000) and it showed up in pieces! These people WILL NOT refund me my money in full

Read the policies for return, then find out they ship over the water with no tracking, then check the prices, you'll go elsewhere

We ordered 30 lights for our new store from Litfad. At first only 6 showed up (we had tried to track the order from their website, but it stated the order was canceled). We notified Litfad and also let them know that they were not the lights we'd ordered and that we wanted to return them.
The advertisement for this product shows a very different and much larger light,
Litfad said they'd track them, and when they arrive we'd "Solve it together when it is collected."

When we received the other 24 lights we let them know and their response was this:
"We are very sorry that you are not satisfied with the item. However, if we send you the correct size and they do not have any quality problems, we would not provide the return service. Please understand."

We again told them they were the wrong lights and very different than the lights advertised.
They asked for pictures, which we sent, with the message "We have sent the pictures you were looking for that show clearly that it is the wrong product. Can we please get a shipping label to return these items now."
Litfad again responded with:
We are very sorry that you are not satisfied with the item.
However, if we send you the correct size and they do not have any quality problems, we would not provide the return service. Please understand.

This went back and forth over many emails with ultimately the same response from Litfad.

Note: Their Return policy clearly states that we can return the items.
Do not trust this company. I would never recommend anyone buy anything from Litfad.

Please see the lights ordered in the first photo, and the lights received in the second photo.

Quality of goods is shoddy, and they will not accept responsibility for returning the items. Buyer had to pay to return the items to CHINA!

So they basically sold me some carper that came straight out of sewer, can't provide return label or refund

Very negative as 2 months waiting for delivery not received and not refund l lost my money about £147 customer service not responsible about refund.

They make crappy furniture and don't honor their return policy. Their website say 60 day return policy and they still would not accept any returns.