Litfad

I wish I did research on the company and their reviews before purchasing a $230 POS desk chair from their website. The issues started right after I made the purchase. I saw it said "shipped" right after purchase but then saw that it wouldn't be here for a month. I contacted customer service on their website and they said they can't cancel an order after it's been shipped. So I begrudgingly waited for the order to arrive. It finally arrived almost a month after the purchase date. I open it up, notice some issues right away. Hanging threads everywhere, hole in the right arm of the chair, and the back of the chair doesn't even lock making it essentially unusable besides just an uncomfortable stool on wheels. I contacted customer service through litfad's website where they directed me to email *******@litfad.com, who handle's all of their after delivery issues. After giving them my information and sending them pictures of the damage and the box itself, all they could offer me was 5% of my money back if I kept the chair. I said no. Then it became a game of haggling where they offered 10% back, I said no. They offered 20% back, I said no. They then offered 30% back and reminded me that I would be responsible for the shipping costs back to China. After a bit of googling, I realized that it would cost more than the chair is worth to send it back to China. So I accepted the 30% of my money back. This was a very expensive mistake and I hope if anyone is reading this, they stay away from this website, unless they're willing to risk disappointment for the cool looking furniture they have on their website.

I wish I read this site before placing an order of $570+ for a coffee table with Litfad. It came in extremely poor packaging with broken woods and nails sticking out. It was literally dangerous to move into the house and unpack, with broken woods and nails sticking out. The stone table top has a big crack across, there were scratches on all the legs, the hinges are all bent. It was in such a poor condition that they are dangerous to put up and assemble, not to mention that they used sticky taps to wrap the entire table and the glue stay on the table top and underneath. When I contacted their customer service for a refund, sending them all the proof of defects, they said what can offer is we keep the table and get a 10% refund! WFT?! They said they locate in Fosun China, its gonna be costly and time consuming to return. They said I also had to bear all shipping cost involved which I found ridiculous when they sent a broken table to a customer who needs to be responsible. Now I have an headache just to get rid of the trashy table as I can't return, dont get the refund and need to trash it. This is indeed the worse shopping experience of all. PLEASE DO NOT SHOP WITH LITFAD. Stay away from Chinese buyers (where they call themselves the world factory)!

I have furnished my attic with dresser, bed, and two nightstands All came in good condition. I had frequent contact with the company which answered every email the same day often the same hour. The queen bed was OK quality its a just lower end wood but very attractive and matches, and looks like it did in the online pics. The dresser and nightstand are of a better "rubber wood" finish which I like very much. The pricing was appropriate for what I got. The dresser I think is worth more than what they charge but it comes entirely in pieces and every piece has to be put together About 3 hours but went together fairly well (minor task but had to move a few drill holes) looks very nice, drawers have a nice solid feel. I had a minor indent in one or two places that don't really show. I mentioned that and got $50 back which I didn't ask for, as I am quite happy with the dresser And lastly, a related company on Amazon, Craftthink, sold me the bed I thought it came with drawers under it but it didn't I mentioned that to Craftthink and Litfad and they sent the drawers no extra charge even though it was my mistake and the drawers should have added a couple of hundred cost. At least with me they have been excellently responsive and I am very happy with my dealings Their responsiveness was timely as well IMO generous.

Litfad stole $185.38 that Klarna helped them get. Do not use either; they are scamming people. I purchased a distressed, huge rug from Lifdat in March 2023. It did not show. Lifdat assured me they would resolve the problem in June. Fed Ex brought a damaged box; you could see the rug was the wrong rug. I refused the rug, Fed Ex took it with him. Litfad pretended they didn't understand what happened or whatcI was talking about. They wouldn't speak to me only email. I called and spoke to Klarna 2x, and emailed them. I alway got do not respond to this email. Litfad wont speak to on the phone by email they act like they dont understand. Klarna sure took the money from my account anyway knowing i did not receive my product. Both are probably Chinese who are hard up for cash! Beware, don't use either. You will get scammed. BBB, HERE WE COME!

This company is BEYOND BAD. I can't understand what they are even doing on US market! DO NOT purchase anything from them if you find this review before committing. I purchased an $800 office desk. It came in broken box with ALL major parts cracked and broken. The quality of material was beyond poor. Some parts are literally made from pressed cardboard, not even pressed wood. The ones that are made of pressed wood ripped off together with the screws as soon as you fasten them. Oh, BTW, it came with a 2 lb bag of screws but not even a basic assembly instruction. When we managed to get an instruction from them, it was a basic sheet with no details of how to put drawers and cabinets together. All the wood had wrong holes and new holes needed to be figured out and drilled. None of the parts matched with each other, either. And the image on the website is different than what actually came- this was an IMITATION. When we requested refund, they insisted on sending a new desk and for refund, we would have to ship this $250 lb desk BACK TO CHINA out of our own pocket! We grudgingly agreed to give them another chance. After another week they said they are out of stock but they still wouldn't give us refund but insisted that we pick ANOTHER DESK for 5% discount. It would be almost funny if it wasn't so infuriating. Aghhh!

Scammers, do not buy from them, cheap quality instructions in Chinese, everything is crooked, return my money, be careful scammers

This company based in China. They sent poor quality products and then refuse to except a return, instead offer you a discount up to 50% off to keep the item.
DO NOT EVEN WASTE YOUR TIME AND MONEY!

I received damaged barstools from Litfad. If I wanted to return them Litfad required that I pay the shipping in both directions. I was informed by Litfad, for the first time, that the goods came from and had to be returned to CHINA and that I would be responsible for the cost of shipping in BOTH directions despite the fact that the goods were DAMAGED ON ARRIVAL! The cost of returning them is too great despite the fact that they arrived damaged! BUYER BEWARE!

They advertise products that are cheap as more expensive, high quality products. DO NOT buy from these people. They lie about their products and do not stand behind what they sell. DO NOT PURCHASE!

Items do not look at all like they are pictured. They will try to refund you 5% even though the product isn't usable. Total $#*! company.

If you want to return damaged items, returns go to Fosbon China at your expense.

Way overpriced and terrible quality. Received in broken condition.

This is a scam. No product was shipped. No phone numbers. Chat will tell you to $#*! off. Just had an $800 lesson.

The items you receive, do not look like pictured. Horrible quality and item came in damaged. The company won't issue refund.

I ordered item #******* from Litfad on 3/19/23, which is a Mediterranean Banker Lamp with Pull Chain Stained Glass 1 Light Wall Sconce in Blue - Blue 110V-120V. They told me it would be delivered by 4/7/23 which I thought was a long time. I didn't realize it would be coming from China. I started to wonder if I had been scammed, but then it was finally delivered on 4/27/23 in a damaged box that was all taped together and the styrofoam was also falling apart, but taped together. It took a long time to get the package open since it had so much tape, but when I finally opened it, I noticed there was a screw missing and 1/2 the light was not together. The item doesn't look like the nice picture as it was advertised on line. It looks dingy and clunky and it is too heavy and too big to fit in the space I was going to use it. It is supposed to be a wall sconce, but the directions to install are for a ceiling light. It came with no receipt or paperwork. I emailed the company and they gave me a very hard time in returning it. They said they would send me the screw and give me a 5% refund. When I said I wanted to return it, it had to come in back in the same box. That was impossible, so I had to buy a box. Then they said that I would need to pay the shipping cost to and from my house which is 30,00 one way, so a total of 60.00. I will never order again from this company and I will be sure to read the reviews of the company if I order anything on line again.

THERE IS NOTHING REPUTABLE ABOUT THIS COMPANY. THEY SELL CHEAP PRODUCTS THAT DO NOT LOOK LIKE THE PHOTOS. THEY LIED TO ME EVEN WHEN I ASKED ABOUT THE MATERIAL OF A COFFEE TABLE TELLING ME IT WAS STONE WHEN IT WAS CHEAP WOOD WITH A LAMINATE. THEY EVEN HAD THE ITEM THEY SENT ME ON THEIR WEBSITE FOR $100 CHEAPER THAN WHAT I PAID FOR THE 'STONE' COFFEE TABLE. AFTER 5 WEEKS MY ITEM ARRIVED AND WHEN I QUESTIONED THEM VIA EMAIL THEY ACTED ALL INNOCENT LIKE A MISTAKE WAS MADE AND OFFERED ME A 10% DISCOUNT. THEN THROUGH EVERY EMAIL THERE WAS 10% ADDED TO THE DISCOUNT AT A CAP OF 40%. I WAS STILL PAYING MORE THAN WHAT THE WOOD LAMINATE COFFEE TABLE WAS LISTED ON THEIR WEBSITE. THEY THEN GAVE ME THE OPTION OF RETURNING THE TABLE T CHINA AT MY EXPENSE AND THEY WOULD DEDUCT THE SHIPPING COSTS FROM THE REFUND THEY WOULD ISSUE. THEY WOULD NOT TELL ME HOW MUCH THEY WOULD DEDUCT OR WHAT SHIPPING WOULD COST MEANING THEY COULD GIVE ME BACK WHATEVER THEY FEEL LIKE AND STILL KEEP A NICE PROFIT. TRUE SCAMMERS! ONCE I OPENED A DISPUTE WITH PAYPAL AND GAVE ALL THE PHOTOS AND EMAILS AND DOCUMENTATION THERE TUNE CHANGED. I WAS CONTACTED BY A 'VIP' SUPPORT EMAIL AND IT WAS VERY EMPATHETIC AND ASKING ME TO CLOSE THE DISPUTE SO THEY COULD ISSUE A REFUND. YEAH RIGHT ANOTHER SCAM FROM THIS STUPID COMPANY. I AM GOING THROUGH A PAYPAL DISPUTE NOW WHICH IS NOT IDEAL BUT IM FAIRLY CONFIDENT GOING OFF OTHER REVIEWS AND CASES ON REDDIT I SHOULD GET A FULL REFUND.

I ordered a tv-stand and a matching coffee table about 15 hours ago and found this site just this morning and thank God I did. First of all, the stuff looks great on the website and prices seem to be where you would expect them for good quality items. But after seeing how items were packed and received plus the terrible quality. I pulled the trigger and started the process of cancelling my orders. What a nightmare, first I was told if items arrived damaged, I would get free replacement parts and if items were deemed unusable, I would get a full refund. I stated that I would rather not have to deal with that entire process as items take about 6-12 weeks to arrive and if something arrived damaged, I would have to wait another 6-12 weeks for a replacement part. So, I kindly asked that both items be canceled and fully refunded. Here is when they started offering 5%, 10%,15%,20%,30% and 40% discounts on my next purchase. No thanks man. No legit company would hassle you with discounts to keep your order placed.

Word of advice from now on with any website or seller you are not familiar with. Download the image of the item you like and do a reverse image search in Google. Turned out my items were on a site called https://www.made-in-china.com/ and the TV stand and coffee table I had ordered go for $30 a piece when ordering 10 or more. So... do you due diligence. China junk is everywhere these days and there is a reason things made in developed countries cost more. Developed countries have manufacturing standards and banned materials and chemicals that would never be put in a product.

Heck at this point I am not even confident to get a refund.

Litfad CS was quick to let me know that they will only provide a 40% credit for an item that was both mis-shipped and defective. Buyer beware.

I ordered a table weeks ago and opted for expedited shipping! Still waiting and they won't refund my money!