Litfad

I have pictures to prove it on 3 items that arrived this way. They will tell you if you want to return it, you have to pay for shipping the original one back and pay for shipping for the replacement. STAY AWAY. Feel free to reach out and ill share pics and videos and rude emails received from them asking for more money even after i sent pictures and videos. DO NOT ORDER FROM THEM!

I did not receive the product that was described and chairs were all broken. They said that I can return but would have to pay shipping costs back to china.

Please do yourself a big favor and stay away
Will loose you money
Only half the order showed up and Litfad said I needed to return it to get a refund per policy
Return was move then the table and it sounds as if this is a common problem

These people stole my money. The item never came and they just kept saying to be patient. Their site lies. It says items will be delivered in 30 days, AND i HAVE BEEN WAITING FOR MONTHS. WOEFULLUY INADEQUATE! Thieves

Ordered a Rug which took ages to arrive then when it did I couldnt believe the quallity was like a piece of Rubber! Shocking! They have not honoured their website return policy! DO NOT EVEN THINK OF TRYING THEM THEY WILL STEAL YOUR MONEY

Avoid this company at all costs. I made that mistake and regret it dearly. Why?
Litfad does not state their products are shipped from China, and only returnable to China (at your expense no less). So you are stuck. These important facts are no indicated nor made clear when you order. Shipping is very, very slow, and you'd be lucky to get a tracking order.
Quality, despite the "nice" European design look, the quality is... well Chinese. Very shoddy, I had to clean up all the edges of all the planks. Instructions were missing, tech support is not customer focused and their English is below rudimentary. Some planks were missing holes.
There are no plastic screw caps provided to conceal the ugly big catch screws that hold the planks together.
Furniture is shown with lighting in the online catalog. But no lighting is provided even though it is mentioned in the instructions I finally received by e-mail (after asking several times).
Assembling the planks is not "German engineering" either. It is Chinese engineering. As a designer I had to re-engineer the whole assembly to make the construction sturdier.
Finally the tempered glass on some of the doors came stained (from chemical bath I suppose or treatment). The stains cannot be removed and Litfad will not send new glass doors,despite sending pictures.
Do yourself a favor. Stay away from Litfad. I promise you my review is more than an opinion. I experienced everything I wrote. Stay away.

I've ordered a corner glass curio cabinet. It should have come in 3 separate boxes (never got this information from the Seller). Received 2 boxes - no notification from the Seller that the 3rd one was damaged in transit and Fedex returned it back to the Seller.
Opened both boxes (paid for moving them upstairs and for the assembly) - both boxes had damaged parts. And that's when we figured out that 3rd box is missing
Contacted Litfad right away requesting the full refund. They offered replacement, but I was already too dissatisfied with overall quality, so I insisted on the full refund. The response was weird: "we will only refund you 50% or you can return it back to us at your own expense, plus we will not refund the cost of original shipment".
All the way through the email exchange I had the feeling I was talking to a bot, as half of my replies were just ignored and never I got a name or a contact information of a real person.
I've filed the claim with PayPal - will see how it goes. If that fails, will have to escalate the claim to my credit card company

I am really upset - the design was great and I haven't seen anything similar anywhere else - matched perfectly what I was looking for

I've never seen that bad quality of furniture. Have you ever had Ikea furniture - so it's a business class furniture comparing with a pile of trash I got. And price 5 time more expensive (I payed about $1100 for my bookshelf).
First of all the package was poorly packed so all edges were broken, most of the panels of my bookshelf were dented or cracked, in some panel was color leak, glass fixed to doors with a cord and popped nails. The quality of doors you can see from attached pictures - awful. Color is not as in the website: glossy, the kind of wood comes from 50th. Every little details here were unacceptable quality. Random number of screws (not enough to assemble).
The instruction looks more like just a pic with and without doors, but it is not for my bookcase I ordered (I have wider).
I did not get a regular assemble instruction even after contacting with a seller - they just have what they have.
The seller is very responsive. He will talk to you and offer to send more of this garbage. He does all to not to give your money back even in dispute with your credit card organization. They pretend it's not a scam company but it is. You won't be able to return anything, because using any US delivery services it will be super expensive to send it back to China. Keep in mind in case of return you will have to pay for both directions (from China to US and back).
So, never buy anything from their website!

Stay far away from Litfad. I purchased a "Blue Glass Scalloped Table Lighting". When it finally arrived it was a plastic globe and the electrical cord was covered with a white sticky substance. I took photos & sent them to Litfad. Long story short, they wanted to send me a new cord. I am not an electrician. I was not spending more on this cheap plastic lamp which, they insisted was glass! I told them if I threw it on the floor it would not break. They suggested I not do that. Lol
Litfad then proceeded to tell me I could send it back to China but it would probably cost more than the lamp itself & they could not guarantee they would receive it. They basically said, Ha ha. You're stuck with this cheap ugly damaged lamp. I told them it is companies like them that give China a bad rap.
I went to Chase to get a refund. In the end, they sided with Litfad. I could not believe it. I am so angry about this situation.
Never ever buy from Litfad. Their products are cheap, ugly & plastic. I chose 1 star because I had to choose something in order to post this. They don't deserve any stars.

It has been over a month since I've ordered my rug and I still haven't received it. Customer service is helpless and keeps telling me my shipment is on the way. Should have listened to the reviews

We purchased a bed from LitFad not knowing it was a Chinese company with everything shipped directly from China. Their website is very deceiving and you will not know this until your order is complete. Bed arrived 9 weeks later with no assembly instructions. We contacted customer service and got the runaround until we told them we would be contacting our bank for a credit reversal. We then received ONE PAGE of instructions 24 hours later. No parts are numbered, there is no master parts list we have no idea if our order is even complete. The drawings on the instructions include parts we do not have. No holes are drilled, and it is not clear where the 4 different lengths of screws are to be used. When I told them this, they said " Sorry, we don't have other manuals currently,pls you can try to install it, it won't be too difficult. If you have any questions, please feel free to contact us. Have a good time." Thank goodness for Chase customer service. If it wasn't for them we would have lost $1,000.00.

I purchased a desk from this company. So its my mistake for not reading the reviews before ordering. However the order was placed for a standard delivery which from memory i think was between 30 and 40 days. I contacted the company and asked for a quicker delivery and was charged an additional amount, however the delivery took 31 days. On opening the packaging and checking the numerous componants which were OK but not good, just acceptable. I then find all the instructions are in Chinese. Firstly i emailed the company to ask for english instructions. I explained the web site was in English, the payment was in English pounds to be delivered to an English address. One would expect it to be obvious that i was English. This is where it went down hill, as the customer services rep said that they dont have them in English., but would get back to me in a couple of days. I explained this is no good as i have all the items spread across my office floor. This did not make an ounce of difference and replies of be patient were received. I then went onto the chat line and explained, after 4 yes 4 hours i received a reply of ------Feel sorry.
Our product department is still working hard to process the instructions.
We will send you instructions as soon as possible.
Please wait,thank you for your understanding. I then paid £50 to an interporator to translate the instuctions and asked Litfad for a refund of £50, but received a pre written reply which basically said NO. DO TRUST THIS COMPANY. NO CUSTOMER SERVICE AND CLEARLY LOST SIGHT OF WHO THE CUSTOMER IS. Just hope my complaint to the parent company produces action before i consult solicitors

Further to the above - i am updating my review. Now i am being told in order to refund my £50 i must change my review to a good one

"We could only offer a 15% refund of product price after we see the good review."

I think thats bribery

Date of experience: 05 July 2024

CHEAP CRAP! Ordered a rug that deceptively looks nice on their glamorized webpage - only to get an 8x10 rug that weighed less than a bath towel - and was as flimsy as one too- cheap thin foam backing on a sparsely shagged out rug - so flimsy you could wad it up in your hand!
Tried to work to return- first they said outright no- then the more i explained it was returning it due to poor quality they kept offering a 10% refund- then a 20% then a final 30% refund with me paying the return shipping -- all this AFTER they made me take pics of all sides of the box and the carpet too --- what a horrible business-- DONT BUY FROM THESE SCAMMERS!

I bought a desk and chair back on January 9,2023. I received a completely damaged (crushed and cracked) desk (top and side table) about 2 months later. I was angry and disappointed. After much haggling and trying to get my money back with their customer service department, I caved, and they sent me a replacement. This took another two months. Upon inspection, the desktop was fine, but the side cabinet was again, crushed about 2 inches deep in 1 corner and cracked along another corner that extended to the other side of the cabinet. I asked for a refund - they offered me 2 options. First option: keep the damaged goods and they would refund me 15% of my total purchase price or they would send me a third replacement with a 5% refund for my inconvenience. WTH?!? I can't keep the cabinet because it is damaged garbage - it can't be used - Not to mention the wasted time and aggravation I have been through. I asked to speak to a manager or supervisor and they said if I didn't hear back from one of their "colleagues" in 2 days, I should email them again. This is THE WORST customer service I have ever encountered and I would NEVER recommend them or do business with them again. It is of no surprise that this company has poor ratings. It is now 1 FULL YEAR since I have been trying to get my money back - Does anyone have a contact for escalations?

This company will sell you poorly manufactured good. They will then email you to keep the item and accept 5% compensation. They lie to you and scam you out of your money with no way to get your money back. DO NOT TRUST THIS COMPANY.

DO NOT BUY FROM THESE SCAMMERS! THEY WILL SEND YOU EXTREMELY CHEAP KNOCK OFFS FOR THE PRICE OF A LUXURY ITEM! WHAT YOU SEE IN THE PICTURES WONT BE WHAT YOULL RECIEVE! THEY WILL NEVER REFUND YOU EITHER BUT INSTEAD LEAVE YOU LIABLE FOR THE ASTRONOMICAL RETURN FEES BACK TO CHINA EVEN IF YOUR ITEM ARRIVES DAMAGED! THESE PEOPLE ARE CROOKS, SCAM ARTISTS! BEWARE!

I made an order almost two months ago and still have not received my item. It went to California then to Georgia and now stuck in Florida. I live in AZ.