Litfad

Do not order from this site. They will not let you make returns. The quality is unbelievably poor and over priced. I think it's run out of china and just taking advantage of people.

THIEVES AND FALSE ADVERTISING! Stay away and don't waste your money! After waiting 2 months I received completely different looking product that is cheap and not worth £10! Product was also damaged as company is incompetent to pack correctly! On top of that customer service is shocking, they don't understand basic English and refusing to refund! Is so ugly and cheap that is going to the bin straightaway, considering legal action for stealing money from me! DO NOT ORDER ANYTHING FROM THEM!

Worst nightmare ever.
We were so happy to build in family our son new desk after waiting for months for its delivery.
Packaging arrived damaged. Parts were broken inside.
We still wanted to give it a try but it went from bad to worse that we almost cried after a few hours working on this piece of sh….
As an engineer, I can tell you that whomever design those furnitures should get fired right away.
Very poor engineering. Bad quality of raw material and even hardware broke.
They marked some pieces to help build but it is marked in black permanent marker which is visible for everyone to see once the furniture is finished. Very poor finished details.
Instructions are in "Asian" not to say Chinese and even these have poor quality pictures and explanations.
Customer support will tell you to send back the product at your cost to China even if they are at fault for all the reasons above but they don't even give you an address. Just a name of a "Chinese" town. No street number. No street name.
NO REFUND even if they are at fault for all the reasons above.
Why did we try this $#*!ty company/ website?

STAY AWAY! You will waste your money.
SCAM!

I will not even use this fake wood for the fireplace

Do not buy anything, I ordered and they sent me a fake shipping number, my item not delivered.
Also no response from customer support, I spent around 250$
This is a scam company.

I bought a unicorn chandelier for my daughter from Litfad which tool months to get, and now NO bulbs will fit. DO NOT BUY FROM THEM. They told me G4, but the glass does not fit over them. My daughter is very upset.

I am a US customer and saw a beautiful light fixture where the power is standard 110-120V. The fixture was installed as per Litfad's power source but caused a fire. They are telling me to send back the fixture which is FAR more expensive than the purchase cost.

The fixture is nice, but the light is NOT what they represented.

Just put a Dispute qith my credit Card company. For $2k they send desk absolutely nothing like advertisement and No instructions and the Box was Torn Apart, Scratched and Totally Damaged Product. I wish I could warn enough people to not touch this Website with a 100ft Pole.
And don't get me started on the customer service. There is NONE!

When you visit the Litfad website you are greeted with glossy pictures of furniture that you think will look nice in your home. I was enticed thinking that all prices are in GBP the website gives no indication that its actually some dreadful outfit in China.In addition the website fails to mention that its going to take months for your order to arrive and that when it does eventually get delivered, it will be so smashed up and unusable, your only option is to request a full refund.

Then they play games offering 10,20 and 30 and even 40% refund after you refuse to accept their "gracious offer" of 40% and bonus, you get to keep your smashed up cheap S**T they have delivered you.

Its a con, close your browser tab move away from Litfad as fast as you can and clear your browser cache.

Read all the reviews of horror stories other victims like myself have similar experience. An average of 1 star should tell you all you need to know. Avoid Avoid and Avoid, you will save your money and get better quality elsewhere.

I will not give any star for this website! I purchase a small faux leather sofa and cost me almost $1200. Then I revived a fiber sofa nothing looks like leather after 1.5 months waiting! It is just a regular fiber sofa without any faux leather layer and very easy to get dirty and hard to use wet cloth to wipe out the dirt. Besides that they shipping the sofa without any protection just a simple kraft box and I received a sofa with tow legs distorted and came out from the original package. Because the two sofa legs broken siding shipping and they can not function normally to support the sofa! After I contacted with the support team, they are very rule and mean. They say either I pay people to pick it up and ship it back then they will refund me the money without the shipping fees! Be carful they mentioned is they will NOT refund me the shipping fee I paid upfront to ship the sofa to my house PLUS the shipping fee I paid to ship back the defective sofa. After back and forth negotiations, they just gave me discount for the purchase but they never be responsible for their dishonesty and irresponsibility. They are not willing to pay the shipping to take the broken sofa back and refund me ALL the cost! Do not buy anything from this website they are lying and treating to make money!

Bought two sets of the bar stools. All damaged or completely broke in side if boxes. It looks like not brand new items. Email to support team in 20 mins after delivery. They refused to exchange or return my money. I called to my credit card to dispute the charge. Eventually they said to me they will refund my money if I will send it back to China.it took me two months to get my money. Sent a lot of emails back and forth, sent set of pictures. They do not have quality team, otherwise they would not send me a garbage. DO NOT ORDER ANYTHING FROM THEM! WILL HAVE PROBLEMS. STAY A WAY FROM THAT WEBSITE

Horrible company ships from California based in China, my chandelier, total piece of $5 Defective junk! I had to put in dispute with credit card company in order to get credit 2 months later! DO NOT BUY FROM THIS COMPANY! You'll regret!

Placed my order for some long bar tables order September 21. Had no idea it was going to take 11 weeks to arrive. It is shipped on a boat from China. I knew it wasn't going to be the best stuff but when it arrived it was mangled beyond use and you can tell how cheap it is. They barely had any padding to protect the tables legs and top and that resulted in it being ruined. Metal legs were bent, all corners of the cheap laminate table were chipped. I emailed and complained and they advised that they were sorry about would ship me a new one by air and it would take 2-4 weeks and they promised they would add extra padding. Well 6 weeks passed and I emailed to see what the status was and they advised that they only ship by sea even though I have an email stating that it was coming by air. 9 weeks later the second shipment arrives the exact same as the first, chipped, dented, and this time it had some warped wood from water damage. They say you can return it but you have to pay for the return. I've got no idea how much it would cost to ship a giant 95 pound box to China but I'm not going to find out. The tables are in the garbage. Save yourself some time and money and do not buy anything from this company.

They took the money for a dining set (a table and 6 chairs) $1,060.62 with airfreight cost ($350). Nothing is delivered >>> this chinese company is totally a scammer! Stay away!

Avoid like the plague! SCAM SCAM SCAM!

I ordered a desk in august, it is now nearly December and I still don't have it!

I must've sent a hundred emails back and forth, always different excuses and pathetic email responses. They are now telling me to chase DPD for them.

This is a total rip off site that I believe is a thinly veiled money laundering scam.

I should have read the other reviews. They briefly managed to get me to remove my review with promise of refund and the desk in 7 days, that was weeks ago. So my review is back where it should be.

Trust me, do not waste your time and money on these scum

EDIT 28/11 after leaving bad review, they contacted me and offered me £20 or 15% voucher, I accepted the £20 and they now refuse to send it until I leave a 3-5 star FAKE review. I refused and so they refused the gesture.
Any positive review on here is likely bought by them! Absolutely disgusting "service", and I still have no item and they are now turning argumentative as though I am being unreasonable

The absolute worst experience I have ever had with an online company. I only received two out of three packages and they were all damaged (after waiting 45 days). I reported it and I was led to believe that they were shipping out a replacement immediately, which I was fine with at that time. 30 days later I inquired about a tracking number and if it had been shipped. Needless to say it had not and then I was told it would be another 60 days. I asked for them to refund my money, they offered a 5% discount then a 10% discount. I still refused and all of sudden I have to send the damaged product back (which they never asked for previously) at my expense, then they will refund my money minus the original shipping cost that were supposes to be included in the price to begin with. HORRIBLE! Not to mention that this is all being communicated through email because you cannot talk to anyone. This company should not be allowed to operate in the US. I always read reviews, except for this one time when I needed to the most because I would not have purchased if I had. Hopefully nobody else will either.

Original order was placed on 26th November 21. We contacted Litfad on 20th January to learn that our order had been shipped by sea and would take a couple of months to arrive. On the 24th February our lights finally arrived. Unfortunately one of these was faulty. Having contacted Litfad to advise them of this. They agreed to despatch a replacement. I then asked them to ship this by Air or expedited post, which I would bare the costs of. Litfad agreed to this and advised that the replacement light had been shipped by Air at no charge. Later I was to learn that Litfad had lied and this replacement item had been shipped by sea. Again. It is now the 5th May and I have still yet to receive the replacement light. My advice would be never ever use this company.

What you see on the litfad website is not what you get. They are using high-quality item photos from other company's items, then cheaply manufacturing their version that is nothing like portrayed, it's the Chinese bait and switch tactics. Customer service is a joke all they do is try to haggle with you till your are happy and don't listen. Im still missing 2 items after I believe 3 months now and all they want to do is reship the items. The items I did get, 1 was damaged and unusable, all customer services response is they want to reship a new item ( the counterfit ones, Not getting what was picture in the photo) and give me a certain percentage off. Now they are saying I only have the 2 options they present which is still reshipping the counterfit item and a discount... when I've requested multiple time I want a full refund. Save yourself some money, disappointment, and a headache and buy somewhere else.

Update: They tried to agree to a refund however only if I changed my 1 star review to say I was satisfied with my customer service experience... and since I refused to change my feedback they said it against their policy to issue a refund till that is changed.

I have been waiting for 8 months for my refund on a product I have yet to receive yet they tell me its en route. I recieved 2 other items that were damaged. This company is not as advertised.