Litfad

I do not even want to give it 1 star. They never sent me the whole order in 120 days and 100+ emails to *******@litfad.com. They do not even send me the instructions and ask me to start the installation with the partial order and when I find the missing part, they say they will ship in 4-6 weeks, and then if I find another missing part, they will ship in another 4-6 weeks, etc,. Never place an order through Litfad. They simply DO NOT care once you place the order.

Writing from Canada. This company scams you by sending the cheapest paper material lamps and deceives you showing fake pictures. Lost close to $300 as they have asked to return the junk which they shipped to me in Canada (not even worth $5). Like the other reviews have said, DO NOT BUY FROM THESE SCAMMERS. They are a Chinese company with no ethics and morals and will take your money and ask you to ship $5 light for $200 shipping costs and will deduct the original shipping from you. My fellow non Chinese customers, lets sue this company and file a class action lawsuit against these crooks or else many individuals like us will fall prey to their tactics.

This company is a fraud. I paid nearly $2,000 for a rug and table from Litfad. Waited two months for delivery. The products delivered bear no resemblance to the online images. Now I read up on the company and learn it is a fraud. Have exchanged dozens of emails and they refuse to refund me.

I've lost $2,000 and am angry and embarrassed to have been scammed. I need that money back. The products are not only fraudulent knock-offs, but they are dangerous and unusuable. Can't even attach the table top to the bases. The company suggests I drill holes into the table top, which will not work, because the bolts are threaded. The items are unusable and now they say I need to ship everything back to China. This is supposedly a UK company, but it's not I've read about them scamming thousands of people.

Paid $135 for a ceiling light that, according to the photos, show its lens rotated to direct light toward ceiling. After receiving the (broken) light, its lens was fixed downward. I emailed them and they indicated the light lens couldn't be rotated to face upward, even though three photos on the product page clearly show it facing up. After TWENTY emails with them, they wore me down, refusing to replace with an alternate product, refusing to replace unless I shipped it back (which costs almost $60 back to China) and kept trying to offer me 5% and 10% credits to keep the light. What the hell am I supposed to do with a bent light that is internally cracked? The box it shipped in is a joke and I wouldn't trust to ship something across town let alone the planet. This is a $10 light in a $1 box. It's worth noting it also isn't UL listed and even if it did work, judging by the weight, would overheat and fail in a month.

Awful company stay away even if it looks like what you want STAY AWAY.

I received a product that simply didn't work when unplugged from wall. I've ben emailing back and forth with customer care for three days. Terrible company, shoddy product.

I spent $200 on a chair I didn't know was being sent from China. Lost in transit somewhere and should have been in the United States by now. They are not refunding me either as it was so called "shipped". DO NOT SHOP ON THIS SITE.

Ordered not realizing that they were based in China. Waited for 2+ months for my product to arrive. Finally received my console table with a cracked marble top - was I contributed to poor packing. The marble top is glued to to the table at the factory so no individual pieces that can be easily replaced. They recognized that and promised replacement piece. Waited another two months for a promised replacement table and top and to my surprise only received the marble top - which they confirmed was not what I should have received. When they insisted to ship me another replacement I said "no I had enough" - 6 months later). Asked for a refund and asked them taking their defective product back. Surprise...received this message today "Our base is in China. You need pay the return shipping fee and clearance fee if you insist returning your order back, after we received the return parcel, we will proceed with the refund.Pls consider again."

I will dispute the charge with my credit card company. Be careful buying from these folks. Might be a bit cheaper but not worth the hassle and poor customer service.

I bought an office chair in August and after waiting for 3 months and making several requests to cancel the order, the box arrived, wet, and torn and as consequence the chair got damp. Since they do not have a phone number I had to contact them via email. They gave me so much push back, ended up offering 30% of the purchase cost as a refund! I demanded they honor the Guarantee they have listed on their website and issue a full refund and a return address. They send me an email with the return information and found that I was supposed to pay for the return shipping to an address in Hong Kong!. The return will cost me the same as the chair if not more. This company is running a "Refund and Recovery Scam" where they make the return so unrealistic for the customer, the buyer ends up losing their money. I REPEAT THIS COMPANY IS A SCAM! If you are in the US and were scammed by this company, contact the Federal Trade Commission https://reportfraud.ftc.gov/#/ and file a report.

There is nothing new, SPAM! No quality, no service, nothing. Their location is in China. You never received what you just paid but if so 99,9% will be damaged or way off what you seen on the picture.

I hv paid $200+ for a cloth rack, the product that I received can b easily cost me less that $100. Super disappointed with Litfad's product. Look at the joints, I couldn't believe it that the workmanship can be this horrible.

Totally scam. Items came late and different from what was online and was damaged. The refused to give a refund, went back and forth with customer service. This place is absolutely garbage

Do not buy. They sell damaged, electrically faulty items and will not refund you. Buyer beware… they are absolutely the worst company I've ever had the misfortune to be sucked in by.

THEY DO NOT HONOR RETURNS OF ANY KIND. The colors on their website do not match at all. I got chairs with no holes to screw into, so I have to measure and screw all my cushions into the legs from scratch, hoping I build them correctly and evenly. DO NOT BUY! UNDER ANY CIRCUMSTANCES. The quality is junk. Their customer support is a joke. I've been going back and forth with them over how to settle this. I will probably need to request a charge back on my credit card. They are a scam.

This is a scam selling unsatisfied Chinese products that you won't be able to return despite of the return guarantee. You are not protected under any guarantee. Avoid at all cost

PLEASE READ AND SAVE YOURSELF SOME TIME AND FRUSTRATION! Product quality is the worst, incomplete parts, customer service are stupid and play with your time … paid extra for express shipping and relieved extremely late, incomplete and they didn't honor their return policies. They have stupid answers and after 70 emails I had to dispute charge through my credit card because they are stupid and unresponsive.

EVERYTHING ARRIVED DAMAGED AND MISSING PIECES. THEY DO NOT CARE ABOUT THE CUSTOMER, THEY DO NOT CARE ABOUT THE PRODUCTS, AWFUL EXPERIENCE AND A WASTE OF MONEY! BUY SOMEWHERE ELSE! DO NOT TRUST THEM OR THEIR PARTNERS!

I placed an order January 6th 2023 and it was to be delivered March 7th and then March 24th and then after that I was told it would ship out within two to three days. Here we are 100 Days Later over three months later the merchandise has not shipped and they keep emailing me saying it'll ship out in 2 to 3 days and it was never shipped. I finally demanded my money back. If you have 6 months to a year to wait for merchandise from this company hats off to you other than that don't buy from this company they are liars! I only rated one star because it would not post my review without reading a star other than that I wouldn't give it any stars.

I would not have ordered from this company if I knew it was coming directly from China & because of this they will not honor their website's return policy. Their return policy is a lie--they will not let you return the product, no matter what you say to them. DO NOT ORDER FROM THIS COMPANY.

Product was also battered & beat up from the shipping process taking nearly a month. There was no way to track my order & the product was damaged in shipping.

Not worth it. Site looks flashy, but there's no accountability for the customer's needs once they get money in hand.

It's taken me a few days to write this since I've been SPEECHLESS about how scammed I was to buy this crappy piece of furniture. It was clearly advertised as a metal vanity cabinet but after 6 weeks it arrived and IS PLASTIC. My contractor thought I was playing a joke on him when I asked him to unbox and assemble it. It's honestly too flimsy to be a child's plastic play cabinet. I could probably fold the cabinet door in half with my bare hand. Litfad says I would have to pay the return shipping, and since it came on a boat from HongKong it would cost more than the item. To add an insult cherry on top, they offered to refund me 10%. WOW. Don't get scammed by LitFad. We're all spoiled by the Free Returns and mostly-honest advertising on Amazon, but don't be fooled into thinking LitFad is anywhere near as reputable.

On my first review I detailed my horrible experience with this company, which by they way it was done after I communicated my problem to them and after at least 10 emails back and forth. They replied here that a "VIP" customer service will review my case and get back to me- that has never happened. There has been no review and there has been no VIP communication at all.

They have offered no refund or other resolution other than, " sorry we delivered broken merchandise, we will give you 5% discount to keep it"

Again, safe yourself the hassle and do not buy from them. They are NOT a reputable company by the standards we expect in the US. Do not honor delivery, return or refund polices. Company has no honor whatsoever. You pay top dollar for an item, receive a defective and broken garbage and their expectation it's that you should be ok with it. NOT how we conduct business in the US.

And just for the record- I received a Broken desk- cannot be put together because the pieces are broken, the other parts are dented and the metal bars are stained. I requested a 100% refund and by all means, send a FedEx label to return the defective merchandise I received.

Their answer continues to be the same- sorry, we will give you a 5% - 10% discount to keep it….