LinCare

I went to the local Lincare office in January 2016 because I could get no answer to my numerous telephone calls to the office. As of February 2017 I still was not signed up for automatic delivery of my CPAP supplies. And today, March 24,2017 I received a Medicare statement regarding payment of tubing dated February 4,2016. They are disorganized, non-responsive, and inefficient. Customer service is an oxymoron to them. I wish i had known that there was a vehicle for reviews BEFORE I got involved with them.

I looked over and realized that in the past two months I have been in contact with 16 different companies for various reasons. Thus, extrapolating, a reasonable assumption would be that I have interacted with 1920 companies over the past 20 years since I've been living independently. Of those 1920 companies, Lincare is the absolute worst I have ever dealt with, and the only one, of those 1920 companies that I have left a review for. Do I have sleep apnea? Yes. Would a sleep apnea machine help me? Almost definitely. Do I believe that living with untreated sleep apnea is worse than intermittently dealing with Lincare? Absolutely not. I will take sleep apnea any day.

Well I thought that this was an easy concern. My PAP equipment was put through as a RENTAL not a purchase. Then they started calling to send filters and other "necessary" equipment. I called the local center numerous times, and asked that the center manager cal me about this billing error, he never returned the call. I then called the Icare line, at first this sounded helpful, but nothing was actually accomplished. I was persistent and finally was put in contact with Allison the ICARE manager. I explained the issue to her and stated that I wanted to purchase the equipment myself. I would need a complete price. I asked her to email me an invoice and she said they could not email from the ICARE. Allison then stated she would call me back. When I had not heard from them I called back and she stated that I said that I was returning my equipment. At that point I informed her that the conversation was recorded, would she like to reconsider? I am waiting for her to call back.

2018 and 2 nebulizers later: Not only poor quality equipment, the Boston, MA outfit is staffed by rude, nasty people, each one of whom deserves to be fired. Needing a nebulizer tha works is NOT an option.

The 1st nebulizer lasted 6 months. The 2nd one lasted 2 months. It was not my choice to have to need this equipment. Will be filing complaint with MA Gov. Shortly. The current situation is "It's your problem until we can deliver it tomorrow afternoon."

This is about BREATHING.

Lincare is one of the 7 approved vendors by my Insurance Company, Aetna. I will be traveling overseas and am looking for a portable CPAP machine to take with me. LIncare doensn't carry any portables because the Insurance Companies will not pay for them. I spoke to Aetna and they don't automatically approve portables, unless it is deemed medically necessary. I explained to the Lincare Rep that I would pay up front if they ordered it for me, and then submit it to Aetna. That would at least simplify my submission, so I don't have to provide Tax ID# & other information for a non-approved Vendor. Lincare would not order it for me and hurried to get me off the phone.

Worst company I have dealt with. After getting the runaround for my replacement CPAP supplies since November and after 2 incorrect orders to replace their screwup from the November replacement order, I dropped them today after getting into a heated conversation with a customer service rep who couldn't take being challenged and subsequently hung up on me. Funny thing is the rep who was option 3 specializing in returns greeted me with "you are eligible for replacement supplies ". After listening to this, I unloaded on him and said I'm tired of being told I'm eligible for new supplies when they can't get their order correct to begin with. What is also funny is I received a robo call from Lincare saying I'm eligible for replacement supplies. It just shows this company is in it for the money and am surprised they haven't been taken to court for the money. I'm done with them and will gladly pay out of pocket to never deal with them again.

. I needed a wheelchair for a month and when I called Lincare, they wouldn't tell me if I was buying or renting or how much it would be. It was covered by my insurance so I had one delivered. I asked the man who delivered it repeatedly what the rental charge would be and he didn't think there would be one. He thought it was a one-time charge that the insurance company paid so after the one month that I needed it, I could keep it. I just got a bill for monthly rentals for the previous five months, above what the insurance paid. If I had known this was a monthly rental, I would have returned it. I had no idea there would be a monthly rental fee or what the amount would be. I think I should pay for the first month but no others. I'm waiting for the office to open to speak with them. Why didn't they tell me the monthly fee at the time, and why did they wait five months for the first billing? It feels like a scam.

Have been trying to get a double billing problem fixed for a couple months Im supposed to have a credit but they still keep double charging also takes forever to talk to someone on the phone have been a costomer for 20 years but thats about to change

Unbelievably crooked Company. Totally should change their name to " Don't care" don't care about the customer except for how much they can dog and pony show you on the cost of supply's. In my opinion they have perposly created a billing quagmire that is impossible to understand so they can screw you and me out of what little money we have left to servive on. In my opinion they're as crooked as the day is long. They and their stock holders will have to answer to our Lord Jesus Christ for decieving and stealing from HIS people!
Get as far away as fast as you can from them. Rebuke these devils... in Jesus Name

LinCare is the works O2 supplier I have ever seen. For that matter they are the worst company I have ever worked with. I have been trying to get a portable oxygen concentrator for my 86 year old mother. We have been going through our insurance to get what my mother needs and it's been 2 years. This is the second time. Now they don't do the portables, at first. But they will do them if we pay for them privately. I asked that if the doctor is stating that my mother needs a portable concentrator why are they overriding the doctor's request. They stated they don't do portables in the beginning. However, they were willing to do them in the beginning if we paid for them privately and not through the insurance.
The only reason they have a 1Star rating is that, that is the only way to write a review which is not even fair.

I started with a CPAP machine in May 2020 with Lin Care. Got my equipment in the Plattsburgh New York organization. I have had the worst customer service and phone service of any company I have ever worked for. I have had to call many many times to get supplies sent to me to figure out what they're billing me for as I never get an itemized bill and they call three months later and say you owe $280. I have my pulmonologist office involved thought they had it straightened out it has now been four months and I haven't received one shipment yet. I am beyond fed up with them.

Worst company I have ever dealt with! Rude obnoxious customer service I have experienced! Year with out new supplies, they said I have to see the doctor every year which the never said. Now I go after 2 years with them sending equipment and they just stop. No notification what so ever. I see the dr. in April send in CMN and prescription 5 times from the drs. Office, they give them wrg # and just sit on their hands doing nothing, talk to Donna, who has left(Fired?) Barb who promise she would take care of this 6-8 weeks ago and send my equipment which has not happened. Left me on hold 2x mins and promise from Samantha she will find out! LOL, This is a national company who does not care. Read the reviews they all SUCK!

Read similar review about an account put on hold because of lack of authorization. Lincare didn't bother to tell me it was on hold & it probably still would be if I hadn't called wondering why I wasn't receiving e-mails to order supplies. Many phone calls over 2 months time & being assured several times everything was good to go, still no e-mails to order supplies. I switched companies 2 days ago & Lincare was notified. Just got a call from Lincare to order supplies, smh.

Word of advice, do NOT use this company for home equipment. We have been attempting to obtain an PT/INR machine for over a month and have continued to get a run around with this company. We gave them all the information they needed including the doctors order for the equipment and still have not heard back since this process started over a month ago. The do NOT live up to their mission statement,"to set the standard in excellence" of patient's.

The Home visitor was Daisy
Daisy was very polite, considerate, clear with instructions. She was helpful
In assisting with my questions. Daisy was professional, effiecient, calm and
Very thoughtful, attentive to my concerns.
Earlier on the phone, I spoke with Stacey about a small problem
She was very patient, thoughtful and clear. Stacey's assistance
And follow-up is very much appreciated.

I am grateful for the service and equipement from Lincare.
Thank you

Thomas G

This company is horrible to work with. I asked to be serviced at a location near my work however Lincare has a company policy to MAKE YOU go the the office that is assigned to a region that includes your home. In my case they insist that if I want treatment/C-pac machine I MUST drive 45 minutes out of my way each way and continue this every time I need service, supplies etc. This is ludicrous as I work about 6 minutes from another office. Their people are rude and refuse to continue a conversation if they are tired of your requests.

I work at Lincare. I have witnessed harassment and bullying. We have had 3 employees quit because of the harassment. One employee in particular has quit. She cared about the patients more than anyone. She was made fun of. Talked bad behind her back and in her presence in front of coworkers. She would cry at her desk. It got so bad she quit. Now she doesnt have a job and no income. She was too afraid to speak up. Afraid of what these three coworkers would would say. I hope she is coping. With her life. Not fair she quit because of the toxic enviorment.