LinCare

I tried for months to place an order with this company after they merged with American HomePatient. After at least 5 unsuccessful attempts to have my billing information changed, and multiple calls that were never answered in an attempt to place a $700+ order, I gave up. One of the most poorly run organizations I have ever dealt with. They could not care less about doing business with anyone. No real web ordering presence, and their phone system could hardly be worse. Save yourself some frustration and don't even bother with this company. Oh, and the added bonus is they robocall my cell phone to try to get me to place an order they don't want to take.

I have limited choices of Cpap supplies therefore use Lincare. After 3 months they were supposed to file a purchase claim to my insurance. Still, 14 months later, they haven't done so. My insurance won't pay monthly rental and Lincare won't file to let me purchase. They are charging me monthly rental since my insurance won't pay rental. They obviously don't want the machine to be purchased as they would lose their rental money. I am nearly $40 out of pocket every month. Attempts to call are frustrating, after 15 minutes on hold, twice now, they have disconnected the call. On hold again. They obviously don't want the equipment to be purchased therefore the reason they are not cooperating with the insurance company.
BUY online, that will be my next step if I can't get Lincare to do their job.

I needed a portable concentrator to fly to Cleveland Clinic for a medical appt. And was told that I did not follow their rules and order the concentrator 14 days in advance. I only found out 13 days in advance. Contacted the corp. office and was able to locate a machine for the cost to me of $75.00. My checking account was then charged $190 without my permission and still after weeks of no return calls this still has not been resolved and I am out $115. Do not understand how they can withdraw from your account without permission. I am still in the process of dealing with rude customer service people and will soon be looking for another provider. They also told me that Medicare patients do not pay enough to them to support their expenses. Oh well, do not sign on with them then.

The worst customer service and invoicing I have ever experienced. Where do i start with this review? They close at 5 pm ET, are only open Mon-Fri, and I work during that time and cannot call during work hours. I took time off work several times to call them about cancelling the CPAP service and insurance. That was over a year ago. They continued to collect the insurance money and bill me for the difference. They are very unprofessional on the phone. They say they will handle the issue but NEVER do. Now, almost a year later, they are still trying to get the money from me. They say I never called, never contacted them. I called them no less than SIX times! AND TOOK TIME OFF WORK TO DO IT! Now they are sending me to collections! Really!?! Stay away from this business. I will never, ever use them again. They have been nothing but rude, unprofessional and incompetent.

If you like dealing with incompetent idiots, then purchase your equipment and supplies from Lincare. I attempted to purchase my supplies from them because they are local (Easton, MD). Very unusual that none of my supplies were covered by my insurance company? They initially charged me my deductible to be followed by an adjusted bill for the entire amount. They sent items I didn't order. They told me I received items that I didn't!
I returned to my previous supplier (Bay State Medical) which is not local but I have zero issues with insurance billing. Everything they send me is covered and they send what I ordered.
I would not recommend Lincare to anyone. I would recommend Bay State Medical.

I have no idea how or why lincare is in business. In my opinion they are detrimental to customers health and if you are able to do business with anyother company you should. Have been trying to get a portable oxygen concentrator for months now and all I'm getting is the runaround. They don't return calls, have nothing but excuses for me if I can get someone on the phone, blame everyone but themselves, and the I care department is a joke. I understand that it is a convenience item and they do and have provided oxygen tanks and a concentrator. For that I guess they get one star. Personally I am going to take my business elsewhere.

This company is a TOTAL JOKE... their billing department leads you around in circles... never to be connected to a human being... endless loop of frustration... try it as if you wanted or needed assistance or to BUY something from them... I DARE YOU...
*******552... just try to ask a question... buy something... return something... TALK to a Human being... it's not gonna happen... I usually don't complain about things... but had to add to the general CONSENSIOUS of BAD... ONE STAR... less if I could... They SUCK... no doubt in my mind... Hobbiehubbcapp.

Called them 12/17 to pick up oxygen. They stalled and gave excuses until 1/30/2020 for the money. I was housing their eqpt in my hse for free and they were charging medicare 635. A month for the oxygen that wasnt being used. Will be contacting meficare about this.

My patients family had the medical supplies needed. However since I've been working with the family the past 9 months I have yet to see them actually send the proper stuff. Only have of the feed the patient need or supplies to clean the site. Refuses to send out a shipment if it isnt due to send one. Then sends stuff that the patient doesn't use. Im hoping the patients insurance drops lincare as a supplier and goes with some place that cares about their customers because lincare only cares about getting paid. Also I'm pretty sure they are getting paid by the insurance company for supplies they say they can no longer supply.

Just try to get someone to answer a phone at any location. ICare people promised to follow up and never did (after calling multiple times and receiving multiple promises). Took over 6 months to get an account set up and only got that done after two visits in person to a local site. They do not like people showing up in person. They send WRONG supplies even after trying to get last delivery corrected which they did not do. Ive never received a correct order. THis was the only company that Medicare would allow me to order from due to competitive bidding and I needed a national company.

I started out with Lincare for oxygen supplies but they were rude and often did not bring my order saying I never called and placed an order. New place for over a year now is nice and hasn't forgotten my order at all! Now trying to get CPAP supplies and since my machine is through Lincare I have to go through them and have been on hold for over half an hour now listening to them say "Thank you for waiting your patience is appreciated." My patience is running very short!

I'm still getting 2 statements a month. One from Florida the other from Arizona. I dealt with lincare of Athens, Tennessee. I sent copies to ALL 3 from my credit union almost 2 YEARS age, and another last week to Lincare of Athens. This is harrassing and very stressful to deal with. They have threatened to turn me over to collection company. I have were there check cleared my credit union and this is still going on. When is it time to sue?