LinCare

I have a handicapped daughter that I have been trying to get formula for 6 months! I have been told it is in stock. They will send it and they do not. I have used up all of my reserves and to day. I was told nothing can be done until next week. I'd like to know what I'm supposed to feed her air? This company has gone to the dogs!

Invoices have no details.
Don't want to mail a payment or need to talk to a customer service rep? Good luck! Online payment screen can't find my account. I've exhausted the possible ways to enter customer ID, DOB and zip code.
I've never been able to reach a customer service rep. I've been on hold for over one hour several times and hung up to tend to other obligations.
The sales department calls me frequently to sell more products.

I was caught up with the CPap recall and at the same time moved to a different town. My doctor sent my orders to LinCare in December. It's now June. I have needed supplies and cannot get them because of one excuse and delay after the next. Now I'm waiting WEEKS to get my account transferred from Lexington to Danville. I have yet to get this resolved. In the meantime, my mask is several months old and I am not able to get filters for my machine. My doctor has taken LinCare off their list of providers. Unacceptable business practices.

Its been over two weeks that Lincare received my order for a new C-pap. I tried 6 times to contact them and sat on hold in their answering system over and over (over 1.5 hrs). On my 6th try I got through to someone who transferred me and again I held till I felt stupid for dealing with these people. On my 7th time I finally got to the right department. They told me they were waiting on my provider to send over my sleep study. When I called the sleep center they were annoyed and stated "we sent it over with the order". When they called Lincare, Lincare stated oh...We are 8 weeks out on filling orders. The sleep center said their supervisor was getting involved. When she called they told her someone would call me in 24 hours. Its been 4 days and no call. I am going to another provider. Their handling of a new customer is exceptionally poor (non existent).

Been with Lincare for several years. There is one technician that really goes above and beyond to help us and explains everything we need to know. Thank you Alicia. Lincare is very lucky to have Alicia in their company.

My portable oxygen concentrator was stolen. They have full police report. They have told me to buy a new unit,,,,,,,,,, give it to them and they will continue billing Medicare a monthly rate. I called my congresswomen and they did not answer the call. The Attorney General of NY has the complaint and there is still no one to talk to. Both are sending mail scathing them and forwarding complaints. Inn the mean time I am desperatly trying to get Medicare to get me out of this and get me a company where I have O2 to get out of the house. This has been going on since 10/2/2019 it is now 12/14/2019.

I pay my bills within 1 or 2 days after receipt. I use oxygen only at night and the generator is rented through Medicare. Yesterday I received a bill containing a past due amount. I called to find out why. They had no answer and referred me to Medicare or my supplement insurance. They also told me the past due amount had increased by about $20.00 but could not tell me why or how only the insurance did it, Am talking to my Dr, so get a new supplier
GJJ

We did business with LinCare for a MDINR machine, first of all we waited over a week for the equipment to be delivered, because only one person delivered said machine and that person was on vacation. Then after we no longer needed the machine, it was returned and was told they do not have receipts for returns, I did get a hand written one upon insisting. Now they are saying we owe co-pay on two monthly billings and we have receipts saying secondary insurance paid them. They insist we don't have said insurance, and I find it hard to believe that insurances would pay anything without being billed. So I sincerely think the billing Dept should start corroborating their records. The last gentleman I talked to agreed, we will see if this matter is settled. I somehow doubt it.

Now Brian the so called "manager" has decided to delay delivery of oxygen in weeks where there is a holiday. Problem is he never told any clients and never left any additional oxygen to cover the extra day. When I tried to call to tell them that I needed oxygen the phone was not answered until after 3:00 pm. Then I was told by Amber that they would deliver just one time as a special consideration but from then on if I needed oxygen earlier then I needed to call an ambulance because they would not deliver to me. Made another complaint to Medicare. My main question is- why will upper management NEVER respond to my calls. They are aware of the verbal abuse and know that Medicare rules are regularly violated.
Debra Peregoy Wagner

WORST company to deal with! Stay away! I was instructed twice to call and treated terribly. As a parent trying to navigate getting my child a wheelchair for the first time. I was told to call other suppliers since they didn't take my insurance (they do) and told they didn't deal in pediatric wheelchairs (they do). I had to call the insurance company again and confirm both. They were insensitive to the needs of my daughter. They told me I would get whatever pediatric wheelchair the ordering staff chooses and that will be what she gets. I was asked insensitive questions on her condition and told it could take weeks with no guarantee on anything.

If you ever thought for one minute that you had contacted the worst company on the planet then you haven't tried doing business with these bunch of unprofessional misfits! My doctor faxed over every form necessary even offering up my first born child in order to get a CPap machine so I can better my life, only to be placed on hold yet again and again day after day for two weeks straight and asked twice each time for my birth date, first and last name and insurance. Finally after two weeks of going through this nonsense and stress I contacted advanced Oxy Meds in Newburgh NY was fitted the same day and the new machine sits next to my bed waiting for me to breathe into it all night long! Thank you for pushing me out of bed Lincare
PS I wish there was a -10 rating because I would multiply that by 10 more!

DO NOT use these people. The equipment is fine, but the accounting and billing is a nightmare! They do not understand Medicare guidelines and will not answer the phone when you call. I have been on hold for over 2 hours with no success. Someone suggested using autopay to pay your bills but the bills are never the same from month to month and they do not bill on a regular basis. The amount of time I have spent trying to resolve this dispute is worth the pay of a full- time job. I have called, emailed, and sent numerous letters with absolutely no response.

Lincare tripled my order 6. 3. 19 and charged me for it. I contacted them and was told they would send a return label and would reimburse me for the extra supplies. Multiple calls and four weeks later I receive the label. Lincare received the return early July but I have not received my reimbursement. I have contacted Lincare, ICare, Billing, Warehouse Management and every other contact they transferred me to. They will no longer return calls or emails and are never available when I call. It will soon be four months since I was overcharged and I still do not have resolution. I have filed a formal complaint with the Better Business Bureau hoping they can get results. I have easily spent 30 hours of my personal time pursuing this issue and wish I could charge them for my time. Do Not Use This Company!

I am new to Lincare, and I am totally disgusted with the customer service phone lines. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them.
This is absolutely appalling!