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LinCare Reviews Summary
LinCare has a rating of 1.4 stars from 800 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LinCare most frequently mention customer service, insurance company and portable oxygen. LinCare ranks 43rd among Home Care sites.
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It was a very horrible experience. I would not recommend them to anybody. Trying to get the right parts for my c-pap. After fighting with them I had enough.
I hate this incompetent company. I think they're the most incompetent company I've ever dealt with. I'm supposed to be on their auto call list for supplies. I've never gotten a call from them. I have called them 7 times and am told my supplies will be shipped and I should receive them in 7-10 days. I wait 14 days, call again, they tell me they cancelled my order. No matter what they ask for, I do it immediately and try again to get supplies. Again they tell me they're sending them. And again they don't. God forbid they should contact me and tell me there's a problem with my order. This company is a total joke.
Very poor communication between the billing department and the local provider. Terrible customer service in terms of their automated call answering system... impossible to get a live person in a fairly timely manner. They do not keep track of what was accomplished/communicated/settled in previous conversations. Poorly trained customer service reps. Mostly sullen, poorly trained personnel in the actual LinCare offices. You can tell when a company has a lock on the business in a geographical area with no real competition... it allows them to do as they please. This is a company with a poor internal culture; just talk to their employees: they will quickly agree with your complaints and attribute it to poor management practice, poor training, and generally poor leadership. I guarantee this though... bet their profit margins are just fine!
They can't get their file straight they lose files they don't call when they're supposed to there was the worst business is I've ever dealt with
As the title states, its as simple as that. However, this does not erase the wrong in the length of time it took. I wish we as customers could charge late fees to company's that pay late.
I still would not recommend them.
I was due a refund from this company for almost over a period of 6 months. They never bothered to notify me nor did they bother for me to return a CPAP machine of which was in my personal possession over the course of a year. When I contacted their office, I requested a superbill of what was paid, plus a refund due to me. The operator told me I would receive the refund within 2 weeks. It is now three months and I have STILL yet to recieve. When I called to found out about the holdup, there was an issue with my insurance (?).
I am still trying to get my refund after having had returned the machine. I swear when I change insurances thru an employer, I will PERSONALLY request to not have any dealings with Lincare, EVER!
If you live in Broomfield Colorado and need oxygen equipment, AVOID Lincare. I bought my own equipment from another vendor and when I scheduled twice for Lincare's equipment to be picked up, the guy came on the wrong days when I wasn't home and had the nerve to leave a message on v-mail that sounded like a complaint about why I wasn't home. Lincare continues to charge my medical plan for the time the equipment remains in my home. Today, I sent a complaint to the home office to see if they will get someone to pick up the equipment and if that doesn't work my next call will be to the local TV problem-solvers team.
Refused to put us on the auto call list even with 4 requests, leading to my brain injured husband not getting his cpap supplies. Then, sent the wrong equipment out. After an excruciating half hour on the phone with a (sounds like) chain smoking employee who could not stop talking long enough to listen to the problem, she said she would "rush" a box out with return label and get the correct equipment shipped next day. Well, that was 6 weeks ago and still nothing. And this is only the most recent issues. We saw the Dr. today and are in the process of changing vendors. The Dr. said one company is as bad as the next, and that it helps if you do not have high expectations. Nice. Only the medical industry could operate like this and still be in business. The consumer has no choice in this arena.
This company continues to send incorrect bills for both incorrect medical supplies and packages that I never received that they claim were sent. I have filed with the BBB and state attorney general. They need to be stopped! It is almost impossible to get in touch with anyone from billing. I have spent hours on hold and still unable to speak to anyone.
They over charged me and after repeated calls to Customer Service to resolve, they can't pull their heads out of their asses to fix. Sent them the back-up documentation TWICE showing I paid and they still haven't fixed. They will scam you and your insurance company with double billing and then send threatening letters in an attempt to collect WHAT THEY ARE NOT DUE!
I order tube feeding supplies every month. Every single month for almost a year, the order I receive is wrong. Every. Single. Month. I ALWAYS have the person repeat the order and it is correct when said back to me. By the time the order comes usually multiple things are wrong. Sometimes I am shorted items. Sometimes I am sent items I haven't ordered, but I'm sure insurance is billed for their mistake! Once an order came and I had not even placed an order! I talked to a supervisor who said she listened to the phone recordings and heard me place an order! When I realized that even a supervisor will out right lie to me, was a horrible, helpless feeling. I have tried to find a new provider that will offer the special items we need and take our insurance and their reviews are not any better. I will keep trying because Lincare seems to hire mostly morons.
My brother needs oxygen for COPD. He can't pay because he is not working because he can't breathe. I call and pay for one month up front so my brother can have the oxygen he desperately needs. We wait, wait and wait. My brother calls and they say yes it will be delivered. Then the very next day someone else calls and says there is a problem and I have to pay three months up front or sign a form for them to take it out of my account every month until hardship papers are filled out and processed. Well that would of been nice to know two weeks ago when I talked to them originally. Worse they CLAIM they called us to tell us about it every day, which is a bold face lie. No messages on my phone or my brothers phone. Meanwhile, my brother can't sleep good and can't hardly breathe. If they really cared about my brother being able to breathe he would of got oxygen way before now. They only care about getting money and did not have the decency to even let us know in a timely manner. They would just let my brother suffer continually waiting without any care of his needs. They should change the name from Lincare to Linf*ckyou because that is their real attitude.
They get one star because I can't give them a 0.
Worse company I have ever dealt with, they are terrible and I mean tterrible not even there stupid forformaforformat works right. Go elsewhere if yyouyyou cancan.
04/2018 Doctor orders CPAP
04/2018 LinCare fills order for CPAP
11/2018 Most recent doctor visit
04/2018 through 01/2019 LinCare bills insurance and fills orders for supplies, without issue
01/2019 My Employer retiree Medicare supplemental plan changes, I notify LinCare. LinCare demands that I see my doctor to continue service because of this change. My doctor will not schedule a visit without need. My insurance doesn't require a visit. I advise LinCare of this, they now claim that Medicare needs me to visit due to my PPO changing. I inquire with Medicare, they inform me that neither do they need me to see my doctor, nor would they unless it had been more than a year since my last doctor visit or there was no certificate of medical need. There is a certificate on file with LinCare.
02/2019 LinCare now states that they will not submit bills to my insurance because they don't think they will be paid. I tell them that I will no longer so business with them, have someone call me to schedule a pick up for their device
03/2019 A representative from LinCare shows up at my house, unannounced, to pick up device. I buy my own device, outright, from ApriaDirect. No more issue.
This is after an incident in 2016 with LinCare where they filled a prescription for a $100 Tems unit, then started billing me $10 per month When I called them to inform that I already paid the co-pay, they told me that it was a rental I sent the unit back and they continued to bill me for six months
For 7 months I have been unable to resolve billing errors despite mumerous calls. They never updste insurer info and almost never answer phone calls. The numbers on invoices are also incorrect. Management must be non existant.
Lincare is continuing to send me and the insurance company fraudulent bills. Add February and March.
Called customer service to resolve a billing issue. After calling on the customer service number specified on the bill and documentation. I was told I needed to contact customer service which I had, then they hung up on me. I was told there was no email I could send my documentation to and that the customer "billing" representative I was talking to had NO EMAIL address. I have a receipt that they picked up all equipment in October of 2018 yet they have billed me for November, December, and January. That I after I called them to come pick up the equipment in the beginning of August and they refused. They say I owe thousands of dollars and BCBS Advantage says I owe them hundreds of dollars. Lincare won't discuss it. All they are doing now is hanging up. Customer service is non-existent. Billing department does not exist. Apparently no management to speak to because you get dial tone if you request a manager. Patient be-ware.
My c-pap stopped working and i called Lincare to this day i never recieved a new ne they have all the right documents im thinking about changing carriers Lincare needs lots of training
I spoke with a representative two weeks ago and ordered supplies. Since I hadn't received them, I called to check on the status. I was told that my order was waiting for prior authorization. I was told they needed usage data from me. I'm not sure why I wasn't asked for this information when I placed the order, nor why no one called me to request the information. I was also surprised that they would rely on the patient to report usage. The information is available electronically. Not a happy customer. I much preferred J&L Medical.
Simply worst company ever. I have an over 850 credit score and never in 55 years had an issue. I was tempted to pay the fraudulent $17x.(?) that they keep invoicing me for but that's just wrong. I wonder how many people just pay what they don't owe to be done with them. If that's the case, I'd like to see their IRS tax filings because that truly is unearned income, if they even report it. If they don't that's even worse.
They demand you contact them but you can't reach anyone - no one answers in billing after an hour - six times I tried. (Yes I spent 6 hours on hold). Try hitting x200 as the letter states! They have a 5 character extension system but someone should tell them.
Bottom line is if they send me to collections I will spend what ever it takes to keep my credit clean, compensate me for my time, legal fees and then sue them for harassment and liable.
I do not understand why the governmental agencies have not intervened. If I ran my company like they do I'd be in jail.
Run before you consider doing business with them.
DO NOT USE lincare they are the worst company you'll never get what you want. Employees not trained.
Customer service, there is none, supervisor there is none. This company sucks on all levels. I have been waiting for my order now over 2 months and I am not kidding. Went to Amazon had all supplies in 2 days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members