LinCareReviews 799

Why is LinCare in business when they hire absolute idiot office and management staff. The drivers are the best thing they have going for this company. The drivers are always working day and night to make sure I have what I need. However when calling the office staff, they are always the most ineffective and inefficient group of people I have ever had to deal with, and I don't need to even get started on the manager, she is a complete waste of time to assist with any issues. Well, I suppose she did one thing right by hiring great drivers. Thank goodness for competent drivers! Without them, those of us who need oxygen would die if we had to truly depend on the office staff and the managers!

I am amazed that Lincare in Marietta, GA can stay in business. I am on 24/7 oxygen, and sometimes portable oxygen. For the second time recently, I have requested portable oxygen tanks, NOTHING SHOWS UP. I have complained, it only makes matters worse. I dealt with Lincare in Decatur, AL, they went above and beyond the call of duty. IT IS THE MARIETTA, GA LINCARE that risks lives. They said they would deliver six tanks yesterday, I called about 3 p.m. to confirm, and they did not show up. They obviously do not value life.

My 98 year old mother is going to run out of medication for her nebulizer---called THREE weeks ago to get a shipment sent. TODAY, 3 days before she runs out--local office tells me she needs a new prescription. They requested one 3 weeks ago, but no response. Did not inform ME (the daughter handling her medical needs) NOR did they try to contact the doctor again! The office manager, Cathy, tells me, "Mam... do you know how many patients..." WHAT!?
This is NOT a business who should handle anything to do with medical care! NOT RESPONSIBLE or ACCOUNTABLE.

Prior to me developing COPD, I managed several pharmacies that specializes in long term disease management. I am professionally trained as a health care provider.

Simply stated, Lincare has no active interest in quality patient care, or patient follow up. Their primary focus is insurance billing, and everything else is secondary. I am very fortunate that I do not have to solely rely on them for my pulmonary care, that I am trained in medicine, and that I have purchased secondary backup equipment. Unfortunately, my backup equipment has had to be used because they do not schedule routine maintenance, and wait for equipment failures. Otherwise, they only strictly focus on billing, which probably represents 80% of their staffing man hours.

Pick another provider. Your life could be lost due to a no maintenance policy by Lincare.

Since Lincare purchased Home Health Depot in June 2017, I am holding them accountable for all of my issues. I have had nothing but issues with them. You can't reach anyone on the phone and if you leave a message you might get a call back 3 days later if you are lucky. Tried to re-order supplies from them and they said I wasn't in the system. This place has done nothing but cause problems since I started with them. I will be transferring my records to another agency that is competent and cares about their customers!

Been trying to get supplies for THREE months. Have not been able to use the machine. Call after call... lie after lie. Today one rep in the Durham office hung up on me when I pressed for answers. I immediately called back and a different rep told me my problem was not her problem. Area supervisor and corporate staff hide behind voice mail or just pass along more BS. Don't walk away from doing business with this outfit... RUN. Medicare has been contacted. Next on the list to call is WRAL TV to expose them and then an attorney for their actions or lack of, creating health issues

I have been a Lincare patient for over two years now. When originally setup with my CPAP unit there was poor instruction on accessing the Lincare online system to view the CPAP records that were being logged (unit seal, sleep time, etc.). My unit failed within the first year and a replacement took weeks to get. Although a loaner unit was provided, it was on its last leg and was very noisy. Most recently the supplies that I was receiving regularly all of a sudden quit coming in. I called my local Lincare center and was referred to the Lincare CPAP national 1-800 number. It took four days to get through due to the recent Hurricane Irma in Florida, and when I finally got through (today) I was instructed that my 'local Lincare service center had placed a hold on my CPAP supplies subscription". Soooooo... I called my local Lincare center back up and after sitting on hold for quite a while a service assistant returned to explain that "this is ridiculous, it appears that corporate has an inquiry into continuation of supplies and it has not been responded to... we will get that in for you today". Ridiculous is right. What is ridiculous is the service provided by my lo zl Lincare center. I received a survey in the mail a few weeks back and let them know my frustrations. As of this date I have had no response from a Lincare representative other than this exchange today regarding lack of regular supplies being made available. At least they offered to let me pick up a mask/pillow today since mine is leaking... that is 'if we have one'...

If you're on Medicare, call the number on your card, press 0 for a live person, ask for the DME (durable medical equipment) claims office, and tell them you have been getting dismal or no service from Lincare and you absolutely must find an alternative supplier. I reached an extremely helpful woman who first gave me the name of other potential suppliers for my zip code, saying that I should call and ask if they were still competitive bidders for respiratory DME. Several were suppliers I had used in the past but knew were now longer considered "competitive bidders." Unbidden, the Medicare woman then called around herself and found me a new supplier.
I live in a major metropolitan area. Perhaps in some parts of the country Lincare is the only supplier Medicare (or your insurance company) has accepted as a competitive bidder to supply DME service. If so, complain LOUDLY! To your insurer.
The very helpful Medicare woman said that according to regulations since she had found me an alternative source she could not take a complaint about Lincare. She suggested I ask through "My Medicare" upper right chat button about how to file a complaint (and hopefully protect future patients).
Unless patients tell their insurers just how bad Lincare is, Lincare will continue to win competitive bids because they don't do anything, but presumably are at least modestly compensated anyway. Just for taking an occasional phone call and blowing it off.
My local Lincare office did not take calls for months. These calls sometimes were answered by an office in upstate New York, where occasionally someone would admit they received but then lost my papers. A real frustration that has gone on for more than eight months. And I my only issue is needing a new mask. I feel for people, like a former companion dying of lung cancer, who have serious respiratory DME medical needs.

Seriously, how do they stay in business? They have no consideration for working people. Each time the concentrator on the oxygen machine needs to be serviced, we get the same old line - no evening or weekend hours. Recently, we made arrangements to be home in the morning so the concentrator could be serviced and received a call they would be at our home in the afternoon! Of course the individual who called passed the buck to the supervisor who ironically was not there when I called (still waiting for the call back) and the issue remains unresolved. Their inconvenient hours and mediocre service forced me to look elsewhere.

I have been trying to aquire a rollator from Limcare of Newburgh NY for the past 2-3 months and it has been a nightmare. I was asked to have my doctor send a prescription for this rollator which they did immediately. Rita at Lincare said they received the prescription and said it should not take long. A couple of weeks went by and I called their office and started to get the run around. After a month's time I was asked to have my doctor send a certificate of medical necessity which they complied with. This went on and on with delays and no contact from Lincare. After many calls to their office I finally spoke to Rita and she seemed confused about what equipment I needed and sent out a regular walker instead of a rollator. I finally got a rollator delivered and it did not fit my needs as it was too small. I called them and Rita said she will check with her manager and call me back. I did not recive any call back and I have to call the office. I was told that they only have this one model and cannot order any other. I also called their corporate office twice with no call back as well. I called a third time and asked for a, manager who did call me yesterday and offered to see if they can maybe order a differwnt rollator but by this time I have made other arrangements. I also returned the unwanted rollator yesterday to their driver and he had no paperwork to give us that we returned it and asked my wife to take a cell phone photo of his paperwork. Very unprofessional! Do not deal with Lincare!

I can't say the employees were rude, but their accounting doesn't seem to know what it's doing. I'm pretty sure I was overcharged but to be honest, the mounds of statements I'd need to go through to between their bills and the 3 insurance companies I had to deal with wasn't worth my time to prove the overcharge. I did switch to a different company for supplies, so Lincare got its last penny from. British Air still is my all time worst customer service experience, but Lincare is close.

Called Lincare in Bend OR last November to order replacement supplies. They confirmed they would mail them! In early December I went to the local office since I hadn't received the parts, the office manager told me that my account was cancelled since I didn't order parts on a regular basis.
I asked for a copy of my medical records and went to a different provider NORCO in town who ordered my supplies and delivered them the following week.
In January I received a package with supplies from Lincare (remember, THEY cancelled my account month's ago) I took the supplies back to the local Bend OR office and received a receipt for the return. I also called the main office and let them know that I didn't order any supplies, they had cancelled my account and that I took the box with supplies back to their local office.
In February I received a bill for the supplies I returned, I called the office to let them know I returned them and mailed them the return receipt. BTW, THE LINCARE BILL WAS TWICE as much than the Norco bill for the same supplies!
WE'RE NOW APRIL AND LINCARE CALLED ME TREATENING BECAUSE I DIDNT PAY THE BILL FOR SUPPLIES I DIDN'T ORDER SINCE THEY CANCELLED MY ACCOUNT BUT STILL MAILED ME SUPPLIES WHICH I RETURDED!
INCOMPETENCE 101! AND WORST OF ALL LINCARE WANTED TO CHARGE ME TWICE AS MUCH FOR THE SUPPLIES AS NORCO CHARGED ME!