Limo Broker

I paid a deposit for a Limo and then we decided to cancel the car. I called them and I was told it was fine and to also contact the driver, which I did. I got a call, the day after the wedding telling me that I needed to pay them £295 as I cancelled less than 28 days before the booking. There was no verbal contract so I ignored the call. Then six months later I got a legal letter, after talking to my friend ( who is a solicitor) I am under no obligation to pay for this due to

1) No verbal or written agreement was entered into
2) No service was provided and refused on the day

If you get a letter or threatened with Legal Action, ignore it and report it to Trading Standards directly.

They are a total waste of time and con artists! Disgusting!

Used limo brokers after being let down by 3 separate companies. Needed to hire a specific car for my father in laws surprise birthday and every member of the team I spoke to were helpful and informative. They were honest upfront and said they wouldn't be able to supply the car I needed after a few days of trying and offered me several alternatives instead. Excellent communication and the staff couldn't have done more to help me out at the last minute. Would definitely recommend and use again. Many thanks.

Took my deposit and promised me things which they couldn't adhere to. The operator for the car had told me that they could not provide what limobroker told me they would. When I asked for my deposit back, I had received several unprofessional responses and they refused to give me anything. The operator who actually provide the cars were very good people, just a shame these con artists were not. Please whatever you do, don't book through these guys. There should be a petition for them to stop trading.

Completely unprofessional, extortionists. Don't use them.

I booked online, paid my deposit online - which was taken from my account.

I was called back to be informed that the website had an error and I had been miss quoted! I explained that I had enter all the details correctly and there was no mistake on my part, that I had entered an agreement with them and paid my deposit, I explained that they should honour the quote.

I spoke to a very rude customer service 'manager' called Rachael who addressed me as 'love' - entirely unprofessional. Needless to say they refused to honour the quote and I was told very lies regarding their legal standing and the limo that was booked was no longer available... but they could send me exactly the same limo for £500 more!

I won't hold my breath to be getting my deposits back soon.

Had a car from Heathrow taking my 1 year old and I back home. Was a bit worried i wouldnt know who and where to meet the driver but he had a big old sign with my name on. The driver was Tokes, went above and beyond to make the service professional and comfortable. My Son was comfortable and had a baby seat adjusted for him. There was cold refreshments for us and even sweets and was completely happy to stop at the services.
Always happy to use Limo Broker, used a few times prior and always had the best from them.
Highly recommend them!

I booked a wedding car for my daughter for the august bank holiday, despite this being the most popular date of the year the price was competitive. I had to change the pick up a month or so before the day, this wasn't a problem, although i was charged £25 which i thought was a bit steep. 3 days before the wedding i received a phone call from the wedding car company(not limobroker) to say the car i had booked was off the road, a bit of panic set in but they offered me a more than adequate replacement which was even more stunning than the car i originally booked. On the big day there were no problems at all, the car arrived on time, the driver Des was a star, and he even hung about half an hour more than required to do an extra stop off. All in all, very happy. If i hadn't had been for the very late change of car i would have given 5 stars!

Cut a long story short my partner booked a baby Bentley limo for our wedding. Rang up to make sure everything was OK only to be told they changed the limo without notifying us. So cancelled limo and they still wanted us to pay £170. Then 8 months later we receive a threatening final demand letter from them stating pay the money or they will take legal action. Customers service are useless as well. Stay well away from limo brokers!

They don't have a Rolls Royce phantom, it's a Chrysler Limo and it's Mia selling just as shown on BBC Watchdog. I've just had the £165 deposit they REFUSED to give back, refunded by my bank after the investigation found in my favour that they DID miss sell this Rolls Royce Phantom as a Chrysler Limo. Everyone should avoid this company. VISA have now placed them on a watch list and if they recieve more complaints they will remove their ability to accept credit card payments. The other providers will follow suit. This company's days are numbered. You MUST complain to your banks and get this company shut down. I had to wait 9 months to get my money because they wouldn't even deal with the banks compliant process. These are true conmen who know how to scam people so STAY AWAY!

We recently used this company to book a party bus for my sister in laws 21st birthday. We paid a deposit and a week before the event was contacted by the company to confirm all pick up and drop off locations. We had also booked a restaurant and paid a deposit there as it was a large booking. The bus was due to arrive at 6pm we were ready and waiting when the bus did not arrive. We immediately contacted limo broker when they assured us it was on its way and gave us a number to ring, which was a dead line! When ringing them back again they had left the office with no other contactable number. Our night was completely ruined and subsequently we lost our deposit at the restaurant. Since then our dealings with limo brokers have been appalling... no explanation as to why it never turned up... no offer of compensation for ruining such a special occasion and unbelievably we had To go through our bank to get our deposit refunded as they couldn't even do this simple thing! Every time we ask for a manager they are in a meeting and no one bothers to call back! Would not recommend at all!

Don't actually own any vehicles (not made clear from the outset) - quite a price that secures them a booking, spend the time until the booking trying to source a supplier, then call you about a 'mechanical issue' or something similar at the last minute when they can't follow through with the service they promised. Let me and 12 other girls down at 16.30pm, the day before they were due to take us to catch a flight at 5am. No apology, and no s***s given. I spoke to the supplier they sourced to do this job and they told me a limo Brokers knew they couldn't do it, s why did they leave it until the last second to let me know? Had I not called myself to check, they just would've left us stranded on the morning. How this company is allowed to continue to ape rate is beyond me. AVOID LIKE THE PLAGUE

I booked a couple of coaches for my wedding months ago, little did I know that it would be the worst decision that I have ever made. It all started well pre-booking the services when Chris Collier wanted to gain my business. After I paid the deposit I was never able to get hold of him ever again. I went through several people in the company to arrange for timings, etc. that had been agreed with Chris only to be told that I had to pay a change fee of £20 (it wasn't the £20 that bother me but the fact that I wasn't told about this and I was made to believe that everything was totally ok) I ended up paying that as I needed the timings to be correct for my wedding day, however no customer services was at all provided when I queried this. We then went ahead and booked yet another service with them that ended up being incorrect and showed up 6 months before! I was worried my booking was in jeopardy and I tried to get a confirmation for the correct date etc. Never got one, after several calls etc I grew more concerned about the whole reservation (2 coaches) and I found out that my original service was apparently misquoted and they provided additional charges of £1.3K! Even though I had emails that included the detailed request I made in the first place. Luckily this happened about 7 weeks before my wedding so I obviously had to make other arrangements, which I did. However, I am still waiting to hear from them in regards to my cancellation and all the painful process that getting my money back is gonna be. DO NOT BOOK WITH THESE PEOPLE, YOU WILL SUFFER.

Booked a limo through Limo Brokers at least a month in advance. Four days before I get a phone call to say the Limo has gone in for repairs and they would look into alternatives and get back to me. I had to ring them back the next day to enquire what was happening when I was told she had advised me yesterday to look into alternatives. I said it wasn't good enough and that they had an obligation to provide me with a Limo to which she replied they didn't my contract was with the Limo Driver not them - I think this must happen a lot! USELESS and AVOID!