Limo Broker

Don't actually own any vehicles (not made clear from the outset) - quite a price that secures them a booking, spend the time until the booking trying to source a supplier, then call you about a 'mechanical issue' or something similar at the last minute when they can't follow through with the service they promised. Let me and 12 other girls down at 16.30pm, the day before they were due to take us to catch a flight at 5am. No apology, and no s***s given. I spoke to the supplier they sourced to do this job and they told me a limo Brokers knew they couldn't do it, s why did they leave it until the last second to let me know? Had I not called myself to check, they just would've left us stranded on the morning. How this company is allowed to continue to ape rate is beyond me. AVOID LIKE THE PLAGUE

I booked a couple of coaches for my wedding months ago, little did I know that it would be the worst decision that I have ever made. It all started well pre-booking the services when Chris Collier wanted to gain my business. After I paid the deposit I was never able to get hold of him ever again. I went through several people in the company to arrange for timings, etc. that had been agreed with Chris only to be told that I had to pay a change fee of £20 (it wasn't the £20 that bother me but the fact that I wasn't told about this and I was made to believe that everything was totally ok) I ended up paying that as I needed the timings to be correct for my wedding day, however no customer services was at all provided when I queried this. We then went ahead and booked yet another service with them that ended up being incorrect and showed up 6 months before! I was worried my booking was in jeopardy and I tried to get a confirmation for the correct date etc. Never got one, after several calls etc I grew more concerned about the whole reservation (2 coaches) and I found out that my original service was apparently misquoted and they provided additional charges of £1.3K! Even though I had emails that included the detailed request I made in the first place. Luckily this happened about 7 weeks before my wedding so I obviously had to make other arrangements, which I did. However, I am still waiting to hear from them in regards to my cancellation and all the painful process that getting my money back is gonna be. DO NOT BOOK WITH THESE PEOPLE, YOU WILL SUFFER.

Booked a limo through Limo Brokers at least a month in advance. Four days before I get a phone call to say the Limo has gone in for repairs and they would look into alternatives and get back to me. I had to ring them back the next day to enquire what was happening when I was told she had advised me yesterday to look into alternatives. I said it wasn't good enough and that they had an obligation to provide me with a Limo to which she replied they didn't my contract was with the Limo Driver not them - I think this must happen a lot! USELESS and AVOID!

WORST COMPANY EVER, DO NOT USE, STAY AWAY!
Got a quote online that I was happy with and paid deposit. Got a phone call to get more details so, full details of collection/drop off was given, received email of confirmation with completely wrong details, showing only pick up and only 1 hour hire (requested 2 hours) called them back which at this time they apologized and said would get it sorted. The day before the wedding I get a courtesy call to make sure all is ok, to then find out that nothing was amended so I did not have a car booked for what I needed. Was then asked for more money which I was not prepared to give so cancelled my booking, was told that I would get my deposit back on Monday, when I called on Monday, they denied saying that I was going to get my deposit back and are now refusing to give me my deposit back

Avoid avoid avoid. Was quoted £450 for an hour on a party bus with 6 magnums of bubbly on board. A few days later I called to book and was told a deposit was put down by someone else so it wasn't available, but they would call me back with anything else available. I didn't hear back so I called again a few days later to be told that the other person no longer wanted it, but that the driver had taken yet another booking but not through limo brokers. I could however book the bus for an hour but the cost was now £540 as they had to drive from slough, do my hour, then drive back. Reluctantly I booked it at £90 more than originally quoted, but because I was told there was 6 magnums (which is 12 bottles) on board I knew I wouldn't need to buy alcohol. On the evening, the bus arrived with just 4 bottles on board for 22 of us. I queried with the driver and he said that's all they provide. We then spent 15 mins driving around looking for an off license- that's £108 worth of time-to spend a further £60 on alcohol. I then asked the driver where he had come from, assuming it was slough, but he said he hadn't come far. I was lied to about the location of the bus to put the cost up, and lied to about the alcohol provided. When I emailed limo brokers about this they said they class magnums as bottles. Every definition of a magnum is 12 bottles. They're not salespeople. They're liars and con men.

Don't worry about the reviews

I wanted a mercedes s class for a surprise for my parents anniversary. I was given a price but by the time I rang back it had gone so they sent a Black range rover sport with a nice expensive bottle of champagne on ice. I paid the deposit and the read the reviews. I felt sick and couldn't believe I hadn't read the reviews first. I had paid £250 for the tickets to the show they were being taken to and it was in Liverpool. My parents live in Stockport. So if it didn't turn up it would have ruined everything. Leon who dealt with me reassured me all night haha and the next day that everything would be OK. He explained that they have made over 70,000 bookings since they been open and yes have buggered up a couple of bookings with unfortunate incidents that were out of their Control. I was so worried and finally was able to breathe when a big black shiny range rover sport arrived. Nice driver. Lovely bottle of shampers on ice. They've just called me now to tell me what a fantastic night they've had and are on their way home... They've never had a surprise like it. Thank you so much limo brokers and starlite limos :)) ))

We had booked a pink limo for a 12th birthday on for the 28th of July. When we booked the Limo through limobrokers we were promised a list of things. Mo, from limobrokers promised, 6 bottles of champagne, soft drinks, snacks and a car full of pink balloons. This was booked for 6.30pm pickup and was to go for 2 hours... INSTEAD THE LIMO ARRIVED AT 7.45 PM... NO SOFT DRINKS, NO CHAMPAGNE, NO BALLOONS AND THE STEREO WAS NOT WORKING PROPERLY. WE HAD PAID 350 POUNDS AS A DEPOSIT AND THE DRIVER UPON HER ARRIVAL DEMANDED ANOTHER 150 POUNDS OR SHE WOULD NOT DRIVE ANYWHERE... We ended up walking to our destinations instead.

DO NOT USE THIS COMPANY. WORSE EXPERIENCE... ON TOP OF THAT THEY ARE REFUSING TO REFUND OUR 350POUNDS.