We booked a limo from Limo Broker for Friday Night 24/3/17.

We wanted a limo to pick us up from 5 different locations and drop us back at the end of the night on 4 different locations. In addition we asked the agent Mr K. P. if we could arrange to collect us from a different point and time*. He said that we can arrange that directly with the driver at that night about the return pick up location and the exact time that would be no later than 02:00. So, with all that agreed we booked through limo broker and not other cheaper companies who offered just 2 pick up locations.

We paid the deposit and they sent us the contact details of Enchanted Limousines who would supply the limo for the night.

So, the driver arrived, picked us all up, but not in the order we have asked, which caused some delay. In addition the driver had to let us out of the car in front of a petrol station, we all got out of the car because his calculations was wrong and the car bumped on the pavement in his attempt to maneuver the car around. So, we delayed total 20 mins because of those, but they did not charged us more.

So, on our arrival at the destination we asked the driver to give us his phone number in order to arrange the exact time and location to pick us up for the return journey. He then said that he is not coming for us, but his boss would do. So, I asked if the number I already had was his boss's number and he said yes.

When we tried to contact the boss/driver about the pick up location and time, we failed. We sent 4-5 texts and over 15 calls but not replied. We have been waiting over an hour for his reply, but nothing, so, we took taxis back home and we paid about £50 more in total.

So, we decided to contact the Limo Broker about a refund. The agent Mr K. P. is not replying to our emails or calls, every time I called he was busy on another line or lunch. So, we spoke with R. From the customer service, who blamed us for that. She said that we requested different collection point and that was our fault. But Mr K. P. clearly says on his email that we could have this option. Then she said that we called the wrong number. But that number was the only one we had. Then she said we should speak with the Enchanted Limousines who provided the car. We spoke with them and they told us to speak with Limo broker. We spoke again with R. At Limo Broker who told us we are not getting any refund from them and we should speak with Enchanted Limousines. We called again Enchanted Limousines but nothing they can do.

So, we lost our money. BEWARE of LIMO BROKERS.

*Here is the part of K.'s email saying we could arrange a different collection point.

We provided a quotation for the Chrysler C300 Baby Bentley Limousine for £325.00 on the basis on a collection with a drop off and then to return you from a different location in Glasgow back to the initial collection point.

Rang in April to book party bus for September for 16 people., paid deposit. Whole thing came to £600. Said to ring week before event to make sure all ok and paid rest of money. Told to ring day before to make sure everything OK with drivers and was told this was fine. Told not to turn up late coming back as I would be fined £75. Was leaving at 3.00 pm from Essex to get to London, Reflex Bar. 3.15 no bus. Rang office and man said he would ring driver. Apparently driver was coming from Nottingham that morning and said he would be late. When I spoke to driver he assured me he was running late and told Limo Brokers, but driver assured me he would get us to London, Wattling Street, by 5.00, the time we were supposed to be there. Needless to say 4.30 bus arrived around corner from where we were supposed to pick it up, and when I rang him he said I am around the corner because of height restrictions and have been here for 10 minutes (adding further delay to the journey) Driver said they had bought these buses from Limo Brokers and we're doing them up for celebrities and he had to clean the bus thats why he was late but told Limo Brokers no way would he be with me for 3.00. And that he told them two days before, which wasn't told to me. Limo brokers said we rang you and left a message, but when I checked this was left at 2.15. Too late for me to make arrangements to get to venue in time as the thing with the Reflex Bar is they work to a schedule when you book which meant we were one hour late and missed the karaoke hour which the girls were looking forward to. May I add too that the party bus was not up to the standard we were expecting. No balloons (they said for safety reasons?) Three bottles of cheap so called champaigne, six cans of coke and the promise of karaoke was out of the question as the microphones did not have any batteries in and there were no spares in bus. So much so for the driver getting the bus ready for us. I did complain as would be expected but was only told "but we tried to get in touch with you", which was too late anyway. We were promised to have two bottles of champaigne on the way back as compensation which we were expecting anyway, in fact I wanted three. Also an extra hour put on picking up time but we declined as we had to be back by a certain time. I did complain the next day but for me this completely spoilt my whole evening anyway as I felt responsible for booking a bad company to service us on an occasion which we could not get back. I was told to leave it with the guy I spoke to and he would get back to me. A week later he emailed me and said "we did try to get in touch with you on the day (only an hour before I may add, but I was assured by the driver he would get us to the venue on time, and I told them to check their phone recordings as they always say they record their phone messages). Also I was given the reassurance that I would get 15% off my next booking with them. I told them I would be mad to book with them again and was hoping to get at least £100 back as I paid £600. So I am telling you people NOT TO BOOK WITH LIMO BROKERS. I certainly will not. To think I would have been fined £75 if we turned up late in getting the bus back.