Cut a long story short my partner booked a baby Bentley limo for our wedding. Rang up to make sure everything was OK only to be told they changed the limo without notifying us. So cancelled limo and they still wanted us to pay £170. Then 8 months later we receive a threatening final demand letter from them stating pay the money or they will take legal action. Customers service are useless as well. Stay well away from limo brokers!