Lilygown

Bought Motherof Bride Dress the picture and fabric looked great quality. Paid £130 dressed arrived, absolutely cheap material shoddy so angry, going to bank tomorrow and reporting this site to the Tradin Standards. Feel such a fool

I ordered a 'Mother of the Bride' dress for my daughter's wedding a year ago.
Despite giving accurate measurements, I was made a dress that did not fit. When I complained,
Attaching photographs to show that it was the wrong size, I was offered a ten per cent discount unless I
Returned the dress. I returned the dress (to mainland China), but I have received no refund after fourteen months, despite repeated demands. I was always told that 'the accounts service are processing it'. In the end I had to give up.
A disgraceful service. Beware.

My Mum ordered a dress and jacket for my sisters wedding, it arrived with pulls in the dress and doesn't fit properly (it is far too big). The matching jacket is too small. They've refused a refund and suggested that mum finds a local seamstress to alter the dress and fix the pulls in the lace of the dress, and find some matching fabric to make the jacket larger so she can wear it. Not what you'd expect, and not fit for purpose. After several emails they still refuse a refund. They also go by JJ Gowns. Avoid at all costs, a complete scam

No refund given for an order that didn't turn up. Absolutely terrible, customer service is a joke - avoid at all costs.

I ordered a dress which I never received. They failed to give me a refund despite so many emails. The are a scam

I paid £20, yes silly I know, for a dress which came and was at least 2 sizes too small, horrible material and dodgy zip. Have been trying to send back and get refund due weeks... they email me with new questions every 2 or 3 days... DO NOT use this website... lesson learned sady at a cost of over £100

My mum ordered 2 dresses, paid almost 300 pounds, all arrived in horrible condition, no refund given after 30 emails sent. This type of website should be closed immediately. Any lawyer here who could help? It's so sad that people still are being scammed. Please don't order from them. No stars.

Ordered 2 dresses which arrived faulty and the colour was wrong they would not accept a return I sent over 100 emails everyday they came back with different amounts they would refund me. They tried to tell me it would Cost me more money to send it back than I would get refunded I advised them I work for a Hong Kong company and we have an office in China and it does not cost that much they kept arguing with me saying I have to pay for the seamstress time and they have families to feed! Absolute disgrace of a company luckily I managed to claim back from my credit card but avoid at all costs the whole company is a scam!

If I could give 0, I would. I ordered a dress and got a wrong colour dress cost of dress £126. The lace had holes. I could not wear this to my daughter's wedding. I sent complaint with pictures and was told I would get partial refund and up to now nothing. This was in August 2022.

Sent away for an outfit with my measurements arrived nothing like fitting, won't return my email and hasn't returned my recent email beware don't use this company

€160 for a little ball of thrash, wrong colour, bad fitting, crap cheap fabric, too late for wedding but you couldn't wear it anyway. Keep saying they will refund... 18 months ago, never ever be tempted to give them your money!

Do not buy anything from this company it needs to be reported for scaming people. They would not refund me

My wife orederd a dress from Agown.co.uk. The dress arrived two months later which was 4 weeks later than promised. The dress was the wrong colour and size, but when we tried to engage their return policy they simply stopped coresponding with us. They were quick to take our money, but there is no after sale interest. Be warned DO NOT BUY FROM THIS ROBBING COMPANY. They are based in China so we can do nothing about it.

Do not order from this company.

Communication is terrible
No refund for item tht was faulty, did not fit, and was the wrong colour
They lie and they cheat people out of money.

They do not deserve 1* and should not be allowed to trade in the UK

I have evidence of all their lies and deception and am taking legal advice.

Do not buy from here! The worst experience and customer service! They are a scam. Ordered a dress that was nothing like the pictures, the dress smelt awful. They do not do your required measurements my dress had an extra 10cm hanging of my back. Asked for a refund as it's quality related and they refused and told me to get it fixed with my own money. They also kept it going for so long that I then would have to pay for shipping which was £60. Don't waste your money. They also have many websites with different names and changed the name so be careful.

Do not order anything from this site I have been trying to get a refund for 7 months they are refusing now they are returning my emails. They have stolen £150 from me be warned

I am yet another victim of this company. With the UK website I believed I was buying in the UK so ordered a dress for my daughters prom at 89.99. After reading lots of positive reviews on their website I was hopeful and excited. It arrived and was covered in white cotton like it had been washed with a tissue and also too large. I like the others on here do not like to complain but after asking for their returns address and for a refund of my money because the dress is faulty I do not seem to be any further forward. I feel so sorry you those of you that have bought them for weddings and hope that you are able to get some of the cost back. I am now proceeding a claim through my bank to see if there is anything they can do to help.

Ordered 2 outfits but agreed with company to cancel and refund one before made. Still no refund. Suit arrived but didnt fit. Have requested address to return. Told too expensive to return to china. Still no refund no address and stopped replying to my emails. DO NOT ORDER

This company are the biggest liars and thieves.
They should be banned from trading.The products they produce are crap, $#*! material and needlework is rubbish

Believed to be the same company as email to agown are answered by lily

Worst retailer ever
Never ever buy anything from this company!

0 out of 10 for quality (badly sizes and very poorly made)

0 outof 10 for packaging and delivery ( dress screwed up in a plastic bag and I had to chase 3 times to find out where my dress was - and the tracker the use is still showing the goods as with distribution (it arrived 4 days ago!)

-10 out of 10 for customer service,

The website states that that they offer free returns, but good luck getting a return label from them

My dress was badly sized and poor quality and when I requested a refund, I was told to get a local seamstress to remake the dress at my cost and they are still refusing to send a return label and refund me

Worst online company ever, never order anything from them

Ordered a dress for my daughters wedding using the measurement guide they provided and paid for made to measure, it arrived in the smallest plastic bag parcel looked like it was vacuum packed, when it finally unfolded it was nothing like the dress that was in the picture and was to small, on contacting them they told me to take it to a local seamstress and get them to put it right. I emailed back and forth with them for 3 months never once did they give a return address, they said I would have to pay all return costs and because it goes to China it would probably get lost! I finally agreed to compensation which after more emails I got to 20% of the price I paid for the item which I am still waiting for. PLEASE don't have anything to do with this company they just want to take your money. I made my order February 2022 it is still ongoing at this point it is mid November 2022.

I brought a dress for my wedding and when i eventually received it, the stitching was horrendous but worse than that, the dress did not look anything like they advertised and the material was shocking. After many, many emails they said i could not return it as it would be to expensive to return to China and for me to get it altered in the UK. I then asked for my money back, again after numerous times and they refused. I then said that i would take this further through my bank and they then offered me 10% for the price i paid! What a joke! Do not be fooled by their dresses and their customer services is as bad. I have been forced to leave a rating but in all honesty they dont even deserve that. I have learnt a valid lesson from this terrible and shocking website.

DO NOT BUY FROM THIS SITE OR ANY OF THEIR OTHER SITE'S. I ordered a dress from them and when I received it it was too small for me, I gave them a UK size as I thought it was UK based but no they are not, I have been trying to get a refund and nothing they want me to get it altered myself.
I have emailed them I don't know how many times and they keep coming back with different excuses, the latest one is that it is my fault that I gave them the wrong size.
I have asked I don't know how many times to give me there address but they never give it.
Again do not buy from this site, they have a few sites so if you goggle lily gown clothing you will see all the horrible reviews and all the shop's they go under, I'm sorry I never looked them up before I bought from them. I actually didn't want to put any star's on this but I had to.