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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Easy selection and ordering. The t-shirt material is a great quality of fabric
Easy so far. Depends on quality of materials when received. Ordering was easy. However, the size chart isn't really accurate and the material can make a difference.
Finding thing was easy. I just hope the quality of the shirts or great to.
Pages for payment a bit challenging for someone not used to ordering online. Things went smoothly with the order process. I think it took a bit long for my order to arrive. Over a month.
I am not sure what to do with the long, long sleeves on the one shirt! They are about 8" too long for me.!
The sweatshirt started loosing the lettering after one wash. I managed to glue them back down but very disappointed.
Why am I charged $21.99 when the shirt is $18.25? It does not detail the costs. Please reply. Thank you.
It took me three days to get my checkout to go through.
Shopping was easy. Tracking my purchases was confusing.
Not easy to get from one spot to another to review things
We saw a tee shirt on your website and loved it. Ordered the product and received it in good condition. It was of good quality and the sizing was correct. However the shipping took several weeks since the product was shipped from China and had to clear customs. The communication was very good as far as the location of our shirt.
I ordered an item 10 days ago, and received an email that it shipped, but they cannot provide a tracking number for the shipment. They keep citing the COVID problem but still do t respond to requests for a tracking number. Apparently this is a company in China that purports to be American. I am beginning to feel a scam. The birthday for which this was intended is long past.
Sending this gift, as a token of my appreciation, resulted in a young lady recipient being thrilled and overjoyed upon receiving this surprise!
I could not track my shipment(s) so I had no idea weather or not my order would arrive and it took a while. The merchandise seems to be of good quality and is exactly as pictured.
... but both items shipped to me are pretty much useless.
All the pictures described the shirt as a T shirt although clearly pictured was an athletic shirt; so I ordered the T shirt and got the athletic shirt... ahhh well.
The frantic "I'm fine" cat shirt was sent in a size I would have proudly worn during my gym-attending phase, but hardly a men's xl.
Nice shirts, though.
Not too thrilled with the help/customer service, but great price, nifty shirts.
Difficult to navigating the website. After viewing an item the page went back to the beginning, I had to scroll and scroll to find where I was at prior to viewing the last item. Your size guide is bit different, I hope all will work out.
The product itself is very good quality. However I was under the impression that I would get 50% off my first order which I did not. That was a little disappointing that it was not more clear how and when we could get 50% off.
The items I ordered ($79 worth) were all too large. Wanted to send back for a smaller size. Had no idea I would have to return the items to CHINA (buyer is responsible for shipping costs) which would cost me $50 to ship. There should be some where in the USA that items could be returned to. There is an Inglewood, Ca. Address but the items have to go back to CHINA. I can't use the items because they are too large! Lilicloth offered a 25% rebate which amount to around $19! Will never order again!
I don't know why I need 50 characters to tell you my experience was easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are deeply sorry that you are not satisfied with our service.
Could you please provide your order number so that we can help? If you send an inquiry for the shipment, normally we would reply to you with tracking numbers.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!