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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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It was very easy to order. Lots to choose from. But when I received my order I was shocked on how poor the quality was. I purchased two sweatshirts. One for me and a matching one for my sister. The sweatshirt was thin and poorly made and the writing on the shirt was paste on letters with one poorly put on. They will peel off in no time. For what I paid the quality of these shirts was not worth the money. I was extremely disappointed. I could have gone to the dollar store purchased a sweatshirt then iron on my own writing and it probably would look better or the same as to what I received for a tenth of the price. Very low end quality.
Clearance items seemed like a good buy. One of the items was WAY too small and is not comfortable. Since it is a clearance item, I cannot return so I have to eat the $6. The shoes were cute but smooshed in on the toe and never came out. After one wear, my feet hurt, and will not wear them again. $23 was wasted because returns are not free. One cute sweatshirt but just fit and I like them loose. A shirt I paid $24 for my dad I later found for less and made in the US. My husband was satisfied with his t-shirt but also found at a less cost from the US. The leggings are cute for Halloween (not too crazy about the material but ok for $14) and only one item out of the four items for myself fit like expected. I do not have the best experience ordering clothes outside of the US so I will not be ordering again. One positive was that the company was very good at keeping me updated on my order
As long as the products are of decent quality I will be happy!
Great shirts but some are sized on the smaller side
Easy and sizes were to spec. The delivery did take quite a while. As I checked the status it seemed to take a while for the items to leave the point of origin.
Adorable choices! Easy shopping! Love the quality and the price!
I have never used this site before so I don't know how it will turn out.
Great selections. Really liked the totes! The shirt is well made and will come in handy when the weather gets cooler.
Very easy... but shipping was too expensive. Almost didn't order. Why discount your item price, when you recoup your money on shipping? Clothing that I've ordered in the past from China, usually runs small. So, I ordered a large this time. It's way too big.
Very easy... but shipping was too expensive. Almost didn't order. Why discount your item price, when you recoup your money on shipping?
Shipping costs are ridiculous! Order minimum needs to be described better and also for coupon codes use!
I got what I ordered at the prices advertised and it didn't take long to arrive. Satisfied transaction!
Kinda bait and switch offer. 3 for $59 quickly turns into the $85's range before shipping if you don't watch your charges. $18 shipping charge is too much and much more than the actual shipping cost! I won't order from this site again.
Easy to shop for the ladies in our lives. Thats all I got
Easy to shop for the ladies in our lives
I am a new Lilicloth customer and was a little nervous about all of the things online shoppers worry about. Is the quality good, is it true to size, am I actually going to get my order. The answer is yes, yes and yes! Ordering was so easy! The shirts and pants are both true to size and of really good quality! My order was actually delivered quicker than I expected! I have had so many comments on the funny sayings on the shirts I selected. Will definitely be a return customer!
Very easy to use, no problems. Order delivered in a timely manner.
One women's sizes are too small.
I sent a email for a return but have gotten no response.
I love the variety of T-shirts but the shirts I bought had no hem at the bottom or the sleeves. I didn't expect them to have raw edges.
Just love the cat shirts - they are awesome! The Jesus shirts are more serious - but they are right on target: "Normal is not coming back…Jesus is". Just love them.
Love the sayings on the T-Shirts - they make me laugh out loud! Thumbs up!
While the products are unique and entertaining, Lilicloth is based and operated out of China. BEWARE if you need to return something because they DO NOT have a US based return location to send returns and exchanges. You have to mail returns to China, and Lilicloth DOES NOT GUARANTEE they will receive the return and be able to credit you back. They offered me a 20% credit to my order to just keep my items that I wanted to return (which I still haven't seen yet). Thankfully, I did receive all my items. Quality is suspect. Given all this, I also just can't support China-based businesses where the CCP persecutes Muslims and Christians and is responsible for horrific human rights violations and freedom suppression.
Not super to shop with, bought a tee shirt sentence had a letter missing, asked to replace they told me they were out of stock I said I would wait they said no, they asked me to take a refund I said I would wait for a tee shirt they said no, so I had to take the refund, when I wanted the tee shirt I ordered originally.
Fabric is thin and items are misshapen and cheap looking. DO NOT ORDER FROM THIS COMPANY! You can't return anything and you wouldn't get your money back anyway. Also, sizes are made for very small people even the xxxl.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
In order to better help with your issue, could you please provide your order number for checking?