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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The site is easy to use, and the choices are numerous. The site did not prepare me for the lag time between ordering and receiving my items! If my experience is typical of this site, please allow up to 5 weeks to receive the items you want.
Easy to order, easy to checkout. Nice products!
The % Off Deal Code makes it even better!
Shipping is then almost Free as a result. Thanks!
I thought the shirts were clever. The website made ordering easy and delivery was prompt.
Cool stuff with quick delivery more tie dye please
I love your stuff.
That nailed it
I don't know what else to tell you
Website easy to navigate. Delivery was a bit slow but worth the wait.
Fun looking at all the items available... some made me burst out laughing. Then when I got my order the sizes were inconsistent. They were the same size marked on the clothes but some were a lot smaller and some were a lot bigger.
Everything is right at your fingertips. I enjoyed using your site, it was easy and I found what I was looking for and then some.
Took almost three weeks for delivery! Ordered two weeks before friends birthday.
The products were pictured well but not received in the condition illustrated. One of the sweatshirts screen print was badly damaged upon receipt.
The site stated $59 for three items, yet when I went to checkout, the amount was higher.
The black long sleeved t-shirt is not soft like the heather tan long sleeved shirt I ordered. The XXL long sleeved shirt I ordered is a small XXL It will not fit my friends' body.
The site stated $59 for three items, yet when I went to checkout, the amount was higher.
Took several weeks to receive the order, but it finally arrived in good shape, so all is well. Just be patient.
There appears to be no standardization in sizing. I ordered 5 t-shirts; 4 in 1 size & 1 in the next larger size. Only 2 were the same size when held up together & tried on. There also seems to be a quality control issue. I had ordered 2 exactly the same shirt & size. One had no finished hem on sleeves & bottom while the other did. While the material is stated as "cotton-blend," it feels like 95% synthetic. This company is located in Hong Kong so it took weeks to receive my order. I love the sayings they offer so will keep the shirts to wear around home, but will not purchase from this company again.
Lots of great ideas - too many. Hard to choose. Sizing had me confused and since some are gifts I had to verify sizes. Sure hope they arrive before the birthday!
Sizing runs large on most items - but next time I'll know which size to order. The birthday girl loved her tops!
They Have a lot of great T shirts to choose from which makes it easier to get the type of shirt you want Great place to buy from.
I like th 3 sweatshirts I bought and sizes were good, but delivery takes forever! It's like my package had to go around the world 3 times then delivered. One item outta 3 was even later. I do like the clothes and prices are not too bad, but because of delivery these it pretty much makes me look other places for the same graphic clothes. Pls do something bout delivery times so I can buy more threw you. Thank you
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.