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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I ordered them on September 23rd. I received them October 21st. I was getting nervous that my "holiday" items/ gifts would arrive after the holiday. Trying to get information about the tracking order and when they will arrive was difficult. The sizes are not true. I ordered a small and a large. They are exactly the same size. The small was large, which works because I will wear it with yoga pants. But if I was truly a "large" person, this item may not fit. The shirt recommends dry cleaning, which i would never pay to do. The material is a thin sweatshirt (kind of nice...) but the picture is a "transfer" that will most likely not make it through one or two gentle washs before it peels or cracks.
Easy... received the item in three weeks and in time for what I needed it for.
Wonderful variety of products, many with very fun graphics
So far a good experience. I will know more after the products have been worn and washed which will show the true test of the products quality.
I love that you have some of the logos I was interested in, BUT, and I mean a BIG BUT, your choice of material leaves MUCH to be desired. After receiving 6 t-shirts, washing them for the first time in COLD WATER and air dry, each and every one SHRUNK by 25%. Normally, I tuck my shirts into my waistline. I BARELY have enough shirt-tail to keep it tucked. PLEASE, consider using PRE-SHRUNK cotton material prior to assembly and printing. I WILL NOT be ordering any more shirts until you can guarantee the shirts are ALL PRE-SHRUNK cotton.
Love the t-shirt offerings, but I wish you would consider some PERSONALIZED suggestions. I have a couple of ideas I've been looking for and can't find. Please, let me know where I could contact you.
Your stuff is cute. I'm not sure about your sizing. But, we'll see.The shopping experience was easy.
Update: Normally I wear an XL. Based on the size charts, I ordered an XXL. It's big for me. I'll see if I can shrink it when I wash it.
It would be great if I could sort by long/short sleeved, neck line, etc. it would be helpful if each slogan could have a choice of t-shirt style and color.
Took a very long time to deliver.
My discount code was applied? I don't believe so. I don't want to type 50 figures... okay? Somn; av; nsnv vanvsnvof...!
I have now purchased shirts for my Grand Children and my Wife on different occasions from Lilicloth and have been pleased with all of the purchases. The Site was easy to navigate and the choices were abundant.
I saw the items as a pop up ad on a site that I often look at. I thought that I had ordered the items but realized that I had not completed the order. So I placed a complete order and received the items in due time.
Great variety. Each time I place an order, I think there's nothing else you guys can print that I can wear in polite company, but you keep outdoing yourself and I can't help myself, so, to order again. Thanks and keep up the good work.
WHW
Well so far so good I have to wait and see how well everything else goes
Quick & easy ordering & delivery. Enjoying my shirt. It always brings smiles.
My experience was great! It arrived on time and the quality of the shirt is great! Only thing that I recommend is to order up. I am a large 14- (16) and ordered a 3x. Fits a little tight in my boob area. Otherwise, it's a great shirt! Love it!
I like your products. I'd like to see the men's duct tape t-shirt made for women.
I have 3 cats and was so happy found these to wear foe each cat.
Fine. The merchandise is as good as it looks online. Washes well. Took a long time to arrive, but worth the wait!
Unique offerings I just hope the quality is there when I receive the items. Love the catalog
Easy to shop site and a nice selection to choose from. I
Easy to shop website and easy to checkout i
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.