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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Attractive apparel. Fast and easy processing. The delivery charge was excessive.
Lots of fun items at the website! Easy to navigate the selections.
Ordering was easy, took awhile for the order to arrive and fit of shirts was off. I followed the size guide when ordering and 2 of the 3 shirts were a little small.
I will never recommend this company or speak well of it.
The quality of the items sent are not only made poorly with horrible, cheap material they also do not align with the visual advertisement they have in circulation.
They are basically scaming me and others and should not be allowed to continue in business.
Return option is to accept a 20% refund of what I paid or return to China with all associated cost.
Look where the sleeves come together! This was supposed be to a sweat shirt but the material is something else completely.
Be warned!
Found exactly what I wanted. Love the Halloween shirt that says, Actually, yes, I can drive a stick.
Shipping costs are way too high. Are you skimming some of that?
Was super simple to find what I wanted. It was worth the wait! These shirts are made to last, great quality! Can't wait to show them off!
Selected several sizes for the same shirt. Anticipate they will get this correct!
The shirt looks great, I liked it and the person I bought it for was very happy.
Very easy to shop the website. Quality of the products is very good. Sizing of shirts runs a little small.
Great selection, easy navigation. Would buy again.
Great experience, no problems with ordering, delivery or products quality.
Neat products that were shipped promptly so arrived in time to gift.
Sometime the sizes are not the right fit., the quality f material does not seem up to your standards lately
Very poor quality. The large is quite large for a woman. I didn't realize that these sweatshirts are unisex & sized for men. The writing on the sweatshirt is poor quality…. Just stamped on. Won't last long.
I love the shirts but the shipping seems too high. The time it takes to receive the items was way longer than normal shipping. If it is coming from another country it would be helpful to know that.
We ordered these t-shirts, etc for Chritmas gifts and hope that our family members enjoy them as much as we enjoyed picking each one out.
I placed and paid for an order and it was accepted, well done so far
Love the clothes! Styles, choices, prices. And cool package the clothes come in.
Fun and not difficult for technology lacking persons like myself.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
In order to better help with your issue, could you please provide your order number for checking?