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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Fun t-shirt designs (just in time for Halloween!) caught my eye. Ordering experience turned out to be weird. Made 1 online order of 3 tees but then that order appeared twice on my credit card record. When I tried to cancel the second order (via CHAT), not only the 2nd order but one of the t-shirts (the one I originally wanted) was also cancelled! Last week I did receive at least 2 tees of the original but will think twice before ordering from Lilicloth again.
Great! Loved the shirts. However it took two weeks to get. I won't be ordering again unless I can receive in 3-4 days.
Easy Peasy... now let's hope I get it and it fits! I got it... could have been more true to size, but still a great shirt!
There were plenty of design choices available and I was able to find the perfect gift for my wife.
There was no choice of shipping methods offered and the shipping time was very long, greater than 15 days, but actually was a month from order.
So many items to choose from! Quick shipping for seasonal items would be nice. The minimum for free shipping does seem too high to encourage me to buy a bit more.
You should offer the proper discount immediately instead of keeping offering a higher and higher one just because we don't order when YOU want us to.
Here in Canada, our sweatshirts are made of thick warm material. What I received were long sleeved t-shirts. The ordering and shipping was easy and great customer service, I was just a little disappointed in the thickness of the "sweatshirts".
Fast and easy and great quality too. Delivery was good too and pricing fair. A good experience.
A sweatshirt was offered. I purchased one. It will be for my sister-in-law.
Love the shirts I received!
The timing of me receiving the product was a long time.
Overall I'm pleased!
Cheap, cheap, cheap did I mention cheap. Shirts are peeling, no hems anywhere. Will not buy any more from this company.
It was fun to see the tshirts that remind me of me. I liked so many different shirts. I referred a number of people to the site.
Everytime I check out Lilicloth I Always end up laughing! The only downer is the sizes tend to run on the small side.
This whole internet thing is great but it also makes me nervous!
Just as described and on time delivery, fun designs and quality clothing line
I haven't washed yet so that will give me a better view overall on the shirt.
I was confused regarding shipping charges and was offered a refund. Good job customer service!
Said i qualified for free shipping but no matter what i tried the shipping charges were never removed.
Excellent price and very funny. And fast delivery too
We ordered early to receive some discounts for Christmas gifts to kids and grandkids. The items arrived at different times. Once the last item was received we examined them but determined some were too large. Attempted to exchange but they do not accept exchanges, which they consider a return, after 15-days. Have no further plans to purchase from them ever again.
Thank you for your feedback and sorry for any inconvenience. Sorry that we do not support a return to exchange for now. You can return items to get a full refund and make a new order. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments, and hope to provide a better return policy to our customers in the near future.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
It's fun just reading through them and figuring out which one is best for who
They said I would get an 18% coupon at checkout and then there was none. Bait and switch
Thank you for your feedback. Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? We would like to know more details and help you with the problem.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Stay safe and have a good day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
In order to better help with your issue, could you please provide your order number for checking?