Fun apparel, many items with cotton as a main component of the fabric. Very easy website to use. This is my first order so I will wait and see what the quality of the items ordered are before ordering again.
The pricing is a little tricky as what shows up in the confirmation email doesn't match the actual price for each item. Also, your shipping charges are way too high. I'm also concerned about the sizing and hope that everything will fit.
Now that I've received the 4 tops my fears on sizing were realized. Two Items fit and the other two were three sizes too large. All of the items were ordered in the same size and marked as such. One was a clearance item so can't be returned and the shipping charge to return the second doesn't make returnIng it worthwhile.
All in all this was a bad shopping experience.
The pricing is a little tricky as what shows up in the confirmation email doesn't match the actual price for each item. Also, your shipping charges are way too high. I'm also concerned about the sizing and hope that everything will fit.
There are WS that I find exactly what I need for a Christmas present. I check out, filling in everything correctly, then when I key in submit or send, they say "fill in the ——-" and it is already filled in. Thank goodness your ordering was right to the point, easy, and fast!
However with that being said, I never received any notice that it was finally in the mail. No tracking number or anything. I was beginning to think that I didn't order it after all.
The shirt "saying" fits my friend to a T - now I just hope she likes it. The picture shows a beautiful blue color, the actual shirt, not so much. But I know the routine of "your color may show different due to the different devices".
There are WS that I find exactly what I need for a Christmas present. I check out, filling in everything correctly, then when I key in submit or send, they say "fill in the ——-" and it is already filled in. Thank goodness your ordering was right to the point, easy, and fast!
Love the unique offerings! Can't wait to enjoy wearing these very cute tops.
Update: Did not realize returns would have to be sent to China! And I was offered a big 15% discount to keep them but no info as to how to do that. Not only is shipping to China cost prohibitive but there's no real guarantee you'll be refunded. A couple of the shirts worked out but there were some I wanted to send back. Oh, well. Live and learn! I'll donate the ones I can't wear.
Love the unique offerings! Can't wait to enjoy wearing these very cute tops.
EZ ordering. Many options and colors to choose from.I expected to have a very long wait time, since after ordering the delivery date given was 3-4 weeks. I was pleasantly surprised by a 12 day arrival.
The shirt size was expected. I'm not very satisfied with the durability of "iron on" stencil. We will have to gently wash by hand and air dry in order to give the shirt any longevity. Ironing out any wrinkles will require special attention as well.
Overall it was a welcomed gift to my daughter, just know that it will require special care to prolong its life for any length of time.
EZ ordering. Many options and colors to choose from.Very long wait time for package receipt. Will update in 3-4 weeks when shirtexpected to arrive.
Products are creative, fashionable and appear to be well made... will need to clean several times to be sure. Response to concerns with negative reviews on line were answered promptly and with logical reassurances. Order was placed December 18, and received January 11... that's 24 calendar days or 13 business days... seems slow but, delivery was over the holidays with an impaired USPS.
Need more shipping options! Willing to pay for faster delivery.
Ordering and arrival of two shirts went well. Both were labelled as medium in size. One fit well. The other is huge on me, obviously a large, or even an extra large. T is a cute shirt and looked great in the ad but I doubt I'll wear it much without paying considerably more to have it altered. Returning it is not an option as the process seems deliberately difficult in order to prevent people from bothering. The items were not expensive so I'll just, reluctantly, swallow the cost.
Amazing internet experience. I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.
It's very easy to browse the online clothing store and find what I want, as well as find out which items are actually in stock. Wide variety of options available, especially for the larger sizes, which is VERY useful, plus free returns and exchanges. Helpful staff at all hours of the day / night also via email.
I purchased a pair of shoes, they were way oversized. I requested to return them and was told I would have to ship them to China at my own expense. They offered me a 15% cash refund as an alternative. Here is the email I received from them ": Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
Took 20 + days to deliver the product from date of order. Suggest spending more money on improving your shipping dept. Product was continually advertised daily but not delivered. Email said it was being shipped and it didn't happen. Felt I was lied to.
I bought a couple of shirts a few weeks ago, wore them every day and washed them frequently. This is my place to shop for clothes online as it is the only place where I can fully rely on quality at such affordable prices.
I wanted my purchase in Green not Black!
Thank you for sending the green.
However you sent me a voucher for 25% of if used before 4th December, when entered the code it said not recognised tried again with same result so abandoned purchases.
Recently, I was lucky enough to find this website to buy clothes online. I was going to ask some quick questions about sizing, but soon I had a lot more general questions, customer service responded with kindness and patience. Thank you very much, the order arrived on time and in perfect condition.
I bought a jean in this online store and luckily everything went very well. I dealt with a customer service representative who always answered my questions quickly via email. Good customer service is what keeps people coming back to browse your website and buy!
I received all items separately; first 4 shirts with a bracelet, then the last shirt a couple days later. The whole order took about 3 weeks. Sizes are off states XXL, but feels smaller like L/XL. The shirt (moist wicken) shirt fits greats as an actual XXL. I love the statement and wish sizes will be suitable next time.
This is my first purchase, I can only give 3 stars as basic feed back. Let's see what the outcome is...
Shipping of my new clothes was faster than on other websites. The dress I ordered was too small. The customer service refunded my money as a larger size was no longer available. They were quick to help and gave me several options that I could choose from that best suited my needs.
I have ordered many dresses in this online boutique and have always been satisfied. Either all these horrible reviews were paid to write negative reviews or people are too picky about their online purchases.
First time order. After ordering, I read the reviews -- all were negative and mostly had to do with customer service. First time I realized they would be shipped from overseas and billing to a foreign address. It concerned me, but everything was perfect. Took about ten days -- faster than I expected -- coming from overseas. Pleasantly surprised and very happy.
This online clothing store is very special. I appreciate the time and love that they put into creating my boots. They are efficient and use their creative ingenuity to carefully select designs and sizes.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Lilicloth has a rating of 4.5 stars from 6,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique and customer service. Lilicloth ranks 6th among Women's Clothing sites.
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 15-20 Business Days.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!